Customer Service Representative (Inside Sales)

Waste Control Services (WCS) is an essential partner in providing our customers with sustainable solutions in working towards reducing their landfill contributions while disposing of their waste. We want to build partnerships with commercial businesses, multi-family residential properties, hospitality establishments, and other organizations that align with our values and desire to make a difference within their communities. We are committed to helping businesses and households make waste recovery second nature, and our goal is to transition communities from being environmentally aware to sustainability leaders. We pride ourselves on providing first-class service and competitive service packages. We are a leader of innovation in our industry, and assist to problem solve for our customers in every category of waste and recovery services.

Who wr are looking for:
The Customer Service Representative (Inside Sales) role is a fast-paced, customer satisfaction driven position within our sales department. This position is responsible for providing exceptional customer service and assisting new clients with services available. If you enjoy a challenge, this is the role for you.

Responsibilities: 

• Answer incoming customer calls quickly and efficiently.
• Respond to questions and concerns about service via phone, email, fax.
• Consult with customers and evaluate needs to determine best options.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
• Keep records of customer interactions.
• Go the ‘extra mile’ to engage customers.
• Escalate issues as required, i.e., to Operations Manager/Sales Manager.
• Provide additional service options where appropriate.
• Assist with inputting and processing contracts and service change forms as needed.
• Responding to leads that come into the Sales office via online and phone inquiries – identifying customer needs, qualifying them into the proper services, preparing and providing rate quotations.
• Performing site checks for customers that have come in through leads.
• Preparing and signing contracts for leads that have agreed to start service with us and collecting keys/fobs as needed for site access prior to service commencement.
• Processing service changes for new accounts that the Inside Salesperson has onboarded.
• Obtaining and/or processing service increases for House and Property Management accounts handled by the Sales office in response to driver issues, overweight charges, etc.
• Assisting with RFP or tender response preparation for Property Management accounts handled by the Sales office.
• Other duties as assigned.

To be Successful: 

• Must possess a valid Class 5 BC driver’s license.
• Exceptional written and verbal communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities.
• Customer orientation and ability to adapt/respond to different types of characters.
• Demonstrate empathy, sincerity and integrity when interacting with customers.
• Display a positive, ‘can do’ attitude towards your work.
• Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s successes.

What we offer: 

• Great Company culture, employee of the month/year, monthly events, etc.
• This is a permanent, full-time position that works Monday through Friday.
• $55,000-$60,000 per year
• Benefits: Comprehensive dental, vision, and extended health care, life and disability insurance, profit-sharing opportunities, tuition reimbursement.
• On-site parking, 
• Company events.
• DPSP/GRRSP
• Work in a dynamic, collaborative, progressive and high-performing team

Join Our Team! 

Waste Control Services has proudly served as an employer of choice for 35 years. If you are passionate about making a difference in the waste management industry and working alongside positive, dedicated individuals, we invite you to apply today!

While we appreciate all applicants, only those under further consideration will be contacted.