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Waste Management, Inc. (WM)

Residential Operations Manager

1865 LASALLE BLVD, Sudbury, ON, P3A 4R8, Canada

Pay: The expected base pay range for this on-site position is $80.000,00-$95.000,00. · Full-time

Apply About employer

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Job details

Pay: Pay: The expected base pay range for this on-site position is $80.000,00-$95.000,00.
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

More than a job. A career you can count on.

At WM Canada, our frontline employees keep communities moving every day.

Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.

What matters most to our frontline employees

Reliable, year-round work
Work in an essential industry that communities depend on every day.

Competitive pay and benefits
Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings.

Work that fits your life
Build a long-term career while making time for family, friends and the priorities that matter most.

Safety comes first
We invest in training, equipment and processes designed to help employees work safely every day.

Real opportunities to grow
Many of our supervisors, managers and operational leaders started in frontline roles.

Modern equipment and technology
Work with well-maintained equipment and tools that help you do your job safely and efficiently.

Why people stay

Stable employment
Team-oriented culture
Opportunities to advance
Strong commitment to safety
Modern equipment and technology
Pride in serving local communities

Join a team that's building stronger communities every day.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and
Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

Associate's Degree (accredited) or in lieu of a degree,
High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age and
Legally eligible to work in the country where the position is located
Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $80.000,00-$95.000,00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

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More about this job

Responsibilities

Onboard, develop, coach, mentor, and manage the performance of drivers and helpers, maintaining positive relationships and providing regular field-based support. Promote safe work practices, investigate incidents, maintain regulatory records, audit route-operation documentation, and work with customers to address safety issues.

Requirements

Applicants need an accredited associate degree, or an accredited high school diploma plus two years of relevant work experience. A valid driver's license is required upon hire, along with legal eligibility to work in the country; completion of WM's Operations Manager Trainee program is preferred.

Skills

Employee Onboarding
Coaching
Mentoring
Performance Management
Employee Development
Safety Leadership
Root Cause Investigation
Regulatory Documentation
Route Operations Auditing
Driver and Helper Management
Incident Investigation
Customer Relations
Communication
Career Development

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Stock Purchase Plan
RRSP Company Match
Paid Vacation
Paid Holidays
Personal Days

Visa sponsorship

Not detected in the job text

Keywords

Residential Operations
Onboarding
Employee Development
Coaching
Mentoring
Performance Management
Drivers
Helpers
Frontline Employees
Safety Practices
WM Way
Root Cause Investigations
Injury and Incident Investigation
Regulatory Compliance
Department of Transportation
Route Operations
Driver Vehicle Inspection Reports
Driver Time and Attendance
Open Tickets
Customer Site Visits
Safety Issue Resolution
Valid Driver's License
Field Operations

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