IT Help Desk Technician
London, Ontario (In-Person) | Full-Time
About Waste Solutions Canada
Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we’ve been recognized each year on the Globe and Mail’s Fastest Growing Companies in Canada list. We’ve also been Great Place to Work® certified for five consecutive years, and in 2025, we received the recognition of being one of the Best Workplaces for Mental Wellness and Inclusion in Canada.
We are a tech-forward company. Our proprietary WasteMetric platform and smart sensor technology power managed waste programs for multi-site businesses from coast to coast. As we continue our growth trajectory, we are looking for a driven, customer-focused IT Help Desk Technician to join our Technology team.
Salary: $45,000.00 to $50,000.00
Position Type: Current Vacancy
The Role
You will be the first point of contact for IT issues across the company. You will analyze, troubleshoot, and resolve hardware, software, and network issues, and you will own the IT side of employee onboarding and offboarding, making sure every new hire has a seamless first day and every departure is handled securely. You will work independently, managing incoming requests through our ticketing system and escalating anything beyond your scope.
What You Will Do
- User onboarding and offboarding: Set up new user accounts, access permissions, and hardware/software configurations; conduct IT orientation for new employees; and ensure timely deactivation of accounts, retrieval of hardware, and removal of access when employees depart.
- Technical support: Provide first-level support via phone, email, and in person; troubleshoot hardware, software, and network issues on Windows platforms; and install, configure, and maintain laptops, printers, and peripherals.
- Systems and tools: Manage user accounts in Active Directory, Entra ID, Microsoft 365, and other enterprise systems; track and resolve requests through our SupportBench ticketing system; and assist with updates, patch management, and routine maintenance.
- Documentation and inventory: Maintain accurate hardware inventory and software licence records, coordinate equipment shipments, and document procedures, FAQs, and user guides.
- Security and compliance: Follow IT security protocols and data protection standards, report potential risks or vulnerabilities, and support audits and access reviews.
What You Bring
- A minimum of 1 year of experience providing IT support and/or related schooling.
- Confidence working with Windows 11 and Microsoft 365.
- Ability to support desktops, laptops, and mobile devices.
- Familiarity with Active Directory, Entra ID, Intune, VPN, and printers is an asset.
- Customer orientation: you put yourself in our users' shoes and take the time to understand their needs.
- A passion for analysis and problem solving: you dig in until you fully understand the problem and can identify the right fix.
- Strong communication: you proactively surface issues, ideas, and concerns, and you believe feedback makes us all better.
Why Work at Waste Solutions?
- Competitive salary
- Comprehensive benefits plan with multiple options and virtual healthcare.
- RRSP matching.
- Cell phone plan reimbursement.
- A collaborative, supportive culture with regular company events.
- Mission-driven work helping businesses across Canada reduce waste and improve sustainability outcomes.
Location
This role is based out of London, Ontario, where onsite presence is required to support employee onboarding, offboarding, and hardware handling. Candidates in the London and surrounding areas are ideally positioned.
We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.
Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process. Please reach out to [email protected] to inquire about accommodations.
