Technician Supervisor - Operations and Maintenance

• Take charge of a skilled field team behind proven wastewater treatment solutions across the province
• Earn a competitive salary of $70,000-$95,000, plus an annual bonus, RRSP matching and comprehensive benefits
• Join a Canadian company with over three decades of success, in a role focused on developing and supporting people

About Waterloo Biofilter Systems Inc.

Waterloo Biofilter Systems Inc. is a Canadian-owned and operated company that develops, designs, manufactures and maintains advanced onsite wastewater treatment systems for residential, commercial, communal and light industrial applications. Since its first pilot installation in 1991, the company has built a strong reputation for reliable treatment, low electricity use, long service life and dependable maintenance support. Its patented trickle filter technology treats sewage and other wastewaters by removing pollutants such as E. coli, BOD, TSS and nitrogen, helping protect natural ecosystems and water supplies. With the addition of RH2O’s moving bed biofilm reactor technology, Waterloo Biofilter can serve an even broader range of treatment needs, from single homes and cottages to restaurants, resorts, golf courses and larger high-flow operations. For people looking to build a career in a growing environmental industry, Waterloo Biofilter offers meaningful work backed by proven Canadian technology.

For more information, please visit our website: waterloo-biofilter.com

About the Opportunity

Waterloo Biofilter is looking for a full-time Technician Supervisor based in Guelph, ON. You will work primarily out of the Guelph, ON office. However, you will also spend time in the field supporting technicians, who provide coverage across Ontario.

Reporting to the Head of Operations and Maintenance, you will play a pivotal role in the oversight of 3 regional leads and 20 site technicians within the Operations and Maintenance department, ensuring they have what they need to perform at their best.

In this position, you will be primarily responsible for the leadership, management and accountability of the team, including staff support, training and administration, while also coordinating On-Call operations, commercial installations, technician equipment and health and safety initiatives.

More specifically, your responsibilities include but are not limited to:

• Leading and supporting regional leads and site technicians, adapting your approach to suit different personalities and needs
• Conducting quarterly check-ins and annual performance reviews, giving constructive feedback and encouraging continuous improvement
• Coordinating training and approving vacation, lieu and sick time requests
• Managing On-Call operations, including structure, staffing and support, as well as site supervision and installation assistance for commercial installations
• Working closely with the O&M Office Supervisor to ensure technicians have the vehicles, tools, equipment, PPE and training they need
• Overseeing health and safety for all site technician duties, including GPS truck tracking and safety check-ins
• Using ExpandIT, Business Central 365, Webviewer and other software to support day-to-day operations
• Representing Waterloo Biofilter at tradeshows, installer and designer courses and the OOWA conference, and contributing to interdepartmental projects

To read the full position description, please click here.

About You

To qualify, you will need 5+ years of experience leading and managing people, ideally within a service-related environment. You will also need a valid driver's licence and the ability to spend multiple days a week in the field with the team, travelling across Ontario as far as Windsor, the Niagara region, Sudbury and Ottawa.

The following skills and background will be highly valued:

• Experience in the wastewater industry or a related field
• A track record of leading teams with different personalities, adapting your approach to support each team member
• Comfort giving feedback and leading tough conversations
• Background supporting teams spread across multiple regions, working closely with regional leads
• Knowledge of health and safety practices for field-based teams, along with experience managing vehicles, tools, equipment and PPE

As our ideal candidate, you will bring a calm, level-headed and adaptable approach, strong attention to detail, and the confidence to support people through challenges. A customer focus mindset, a commitment to doing what's right, a drive for continuous improvement, positive energy and a get-it-done attitude will make you a great culture fit.

This is a newly focused, people-first leadership role for someone who wants to make a real difference in how a province-wide team of technicians is supported, developed and kept safe, while helping shape the future of Waterloo Biofilter's Operations and Maintenance team.

About the Benefits

You'll earn a competitive annual salary of $70,000-$95,000, based on skills and experience, plus a host of excellent benefits including:

• Extended health, dental, and vision coverage
• Annual bonus structure
• Paid vacation and personal time off
• RRSP matching program
• Life and long-term disability insurance & Employee Assistance Program (EAP)
• Flexible work arrangements based on business needs
• Company laptop and cellphone, and all required equipment
• Free on-site parking
• Company events, team lunches, holiday celebrations, and golf tournaments

If you're a people-first leader ready to bring out the best in those who keep Ontario's wastewater clean, apply today!