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Added 8 mins ago
Drug Product Technician - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
$60,000 CAD / year
Full-time
The Drug Product Technician position in Drug Product Operations will be responsible for a variety of Drug Product specific activities related to GMP clinical manufacturing operations…
Added 8 mins ago
Maintenance Foreperson - Edmonton Shop
Jardeg
AB · Edmonton, AB
Full-time
Position: Maintenance Foreperson - Edmonton Shop
Added 9 mins ago
Machine Shop Technician - Boring Mill - Afternoon Shift
Collins Aerospace
Oakville, ON
Full-time
Collins Aerospace is looking to hire Machine Shop Technician - Boring Mill who will be reporting to the Machine Shop Supervisor on the Weekend Day shift. As the Machine Shop Technician -…
Added 9 mins ago
Process Technician – Paint - Weekend Nights
Collins Aerospace
Oakville, ON
Full-time
Collins Aerospace is looking to hire Process Technician – Painter/Masker/Sealer who will be reporting to the Weekend Night Shift Assembly Supervisor. As the Process Technician – Paint you…
Added 9 mins ago
Apprentice Technician - Level 3
Dilawri Group of Companies
ON · Ontario, Canada
Full-time
Dilawri Group is now actively searching for a Apprentice Technician to join the team at 401 Dixie Nissan.
Added 9 mins ago
Service Technician
Ryko Solutions
Toronto, ON
Full-time
As a Field Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and…
Added 11 mins ago
Service Technician
Guillevin International
Fort St. John, BC · Brogan - Fort St. John
Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
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Field Services Representative
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Full-time
May assist Power Line Technician with powerline inspection, maintenance and operating duties (no pole climbing required).
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Service Technicians
University Sprinkler Systems Inc
Delta, BC
Full-time
Become A University Sprinklers Service Technician
Added 24 mins ago
Technicien CVC et gaz - HVAC & Gas Technician
Dexterra Group
QC · Courcelette, QC
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The HVAC & Gas Technician, is responsible for implementing and documenting an effective preventive maintenance program that maintains all systems in a good working condition.
Added 24 mins ago
IT Technician
Baffinland
Clyde River, NU
Full-time
Added 24 mins ago
Machine Shop Technician - Boring Mill - Weekend Nights
Collins Aerospace
Oakville, ON
Full-time
Collins Aerospace is looking to hire Machine Shop Technician - Boring Mill who will be reporting to the Machine Shop Supervisor on the Weekend Day shift. As the Machine Shop Technician -…
Added 24 mins ago
Field Service Technician - 174891
Zachary Piper Solutions
Saint-Paul, NB · St.-Paul, NB
Full-time
Keywords: Field Service Technician, RF Technician, Radio Technician, Two-Way Radio, Land Mobile Radio (LMR), RF Communications, Radio Programming, Codeplugs, Trunking, Repeaters, Antennas,…
Added 24 mins ago
Field Service RF Technician
Zachary Piper Solutions
Saint-Paul, NB · St.-Paul, NB
Full-time
Zachary Piper Solutions is seeking a hands-on Field Service RF Technician to support the installation, programming, troubleshooting, and repair of two-way radio communications systems…
Added 24 mins ago
Deburr Technician - Before Heat Treat
Collins Aerospace
Oakville, ON
Full-time
Reporting to the Weekday Day Shift Machine Shop Supervisor, as the Deburr Technician – BHT, you will be primarily responsible for supporting the schedule and Quality requirements by…
Added 26 mins ago
Apprentice RV Service Technician
Fraserway RV
AB · Edmonton, AB
Full-time
Fraserway RV is looking for someone who wants to build a career as an RV Service Technician. You don't need to be an experienced technician. We're looking for someone with the mechanical…
Added 26 mins ago
Environmental Technician
The Corporation of The City of Victoria
Victoria, BC
Other
…research, introduce and monitor new management techniques for the maintenance of natural ecosystems and for the prevention and control of invasive species. Research, create, plan, implement…
Added 26 mins ago
Drug Product Technician - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
The Drug Product Technician position in Drug Product Operations will be responsible for a variety of Drug Product specific activities related to GMP clinical manufacturing operations…
Added 26 mins ago
Arena Technician (Casual hours)
Oilers Entertainment Group
Edmonton, AB
Part-time
The Arena Technician is responsible for the maintenance and operation of all aspects of Field of Play and mechanical systems for Rogers Place. Reporting to the Supervisor, Ice Operations…
Added 39 mins ago
Technician II – Vehicle Maintenance
Ryder System, Inc.
Toronto, ON · Scarborough, ON
Full-time
Under limited supervision, the Technician II performs routine maintenance, inspections, diagnostics, and minor to intermediate repairs on various types of vehicles. Works with senior…
Added 39 mins ago
Chemistry Tech - Sample Generation
Certified Group
Kitchener, ON
Full-time
The Chemistry Technician is responsible for supporting laboratory operations through sample preparation, instrument operation, and basic analytical testing. This role includes assisting…
Added 39 mins ago
Diesel Technician Trainee
Ryder System, Inc.
Markdale, ON
Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 39 mins ago
Station Technician (English Services) (On-Site)
Radio-Canada
Calgary, AB
Full-time
Station Technician In-Charge (English Services) (On-Site)
Added 40 mins ago
Chemistry Tech - Sample Generation
Certified Group
Kitchener, ON
The Chemistry Technician is responsible for supporting laboratory operations through sample preparation, instrument operation, and basic analytical testing. This role includes assisting…
Added 40 mins ago
Production Technician - Day (Contract)
Give and Go Prepared Foods
Toronto, ON
Under the general supervision of the Line Leader or Production Supervisor; the Production Technician will be responsible for ensuring the equipment is operated safely and correctly by…

WaterlooIT

Tier One Technical Support

Kitchener, ON, Canada

Pay: Salary Range: $40,000-$50,000 annually
Job type: Full-time
Apply by: Mar 21, 2027
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Salary Range: $40,000-$50,000 annually

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

We are seeking a dedicated Tier One Technician to join our team. The ideal candidate will be passionate about customer service, proactive in resolving technical issues, experienced in independent troubleshooting and motivated to continuously improve their skills and support the team’s growth. This role is key to ensuring that our clients receive prompt, professional, and effective IT support.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply analytical and problem-solving skills to diagnose, resolve, or escalate technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution and escalation when appropriate.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established checklists to ensure adherence to company procedures and quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

At least 2 years of experience in troubleshooting hardware, software, and basic network issues.
Ability to perform basic hardware upgrades.
Familiarity with remote support tools and ticketing systems.
Understanding of Microsoft environments (Windows OS, Office 365, related applications).
Ability to gain familiarity and adapt to a variety of client-specific software quickly.
Bonus: Experience in an MSP environment.

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Comfortable communicating with both technical and non-technical users in clear, plain language.
Ability to multitask and manage time effectively in a fast-paced environment.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.
Eagerness to learn and grow your technical knowledge.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute - This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 2 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. The payscale for this position increases with applicable experience and certifications.

Apply About employer

More about this job

Responsibilities

The technician will provide prompt and professional IT support by managing tickets, diagnosing technical issues, and performing onsite client visits. They are expected to maintain high customer service standards while actively contributing to team knowledge and process improvements.

Requirements

Candidates must have at least 2 years of experience in troubleshooting hardware, software, and basic network issues within a Microsoft environment. Strong communication skills and the ability to work in a fast-paced, in-office environment are essential.

Skills

Technical support
Customer service
Troubleshooting
Hardware maintenance
Software support
Network troubleshooting
Ticket management
Windows OS
Office 365
Critical thinking
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional development
Training opportunities
Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
Technical Support
Tier One Technician
Hardware
Software
Network
Windows OS
Office 365
Ticketing System
Remote Support
Troubleshooting
Customer Service
Onsite Support
IT Support
Problem Solving
Analytical Skills

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