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Added 10 mins ago
Technicien(ne) en sérologie II
Antech Diagnostics
Saint-Hyacinthe, QC · St-Hyacinthe, QC
Full-time
…is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars…
Added 11 mins ago
Maintenance Technician
Nutreco
Saint Andrews, NB · St. Andrews , New Brunswick
Full-time
Get ready to Own Impact as a Maintenance Technician at Skretting, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a…
Added 25 mins ago
rTMS Technician Interventional Psychiatry
St. Michael's Hospital
Toronto, ON
Full-time
The Repetitive Transcranial Magnetic Stimulation (rTMS) technician will be responsible for administering outpatient rTMS treatments as prescribed by a brain stimulation psychiatrist,…
Added 25 mins ago
Facilities Technician
Tilray Brands, Inc.
Nanaimo, BC
$21 CAD / hour
Full-time
…to Canada’s Cannabis Regulations. We pride ourselves on our quality product and personal service. We’re proud to be at the forefront of a rapidly evolving industry, and this is an exciting…
Added 25 mins ago
Senior Geotechnical Technician
WSP in Canada
AB · Edmonton, AB
Full-time
We have a new opportunity for a Senior Geotechnical Technician to join our team on a full-time basis in Edmonton, Alberta. You will become part of the Field Services - Major Projects team…
Added 27 mins ago
Senior Audio Visual Technician
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Sr AV Technician supports the AV service delivery for an inspiring array of live in-person, virtual, hybrid corporate meetings and events at Sun Life. The Technician guides and…
Added 27 mins ago
Technician, Product administration
Desjardins
Montreal, QC · Complexe Desjardins Montréal
Full-time
As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as…
Added 27 mins ago
Methods Planner Technician
I M P Group International Inc.
Amherst, NS
…Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and…
Added 27 mins ago
ARMO Technician - Equip I
Baker Hughes
Leduc, AB
Full-time
As an ARMO Technician - Equip I, you will perform mechanical assembly, maintenance, and overhaul activities on equipment under limited supervision. You will work in accordance with…
Added 27 mins ago
Heavy Equipment Technician (Temporary)
ATCO
Calgary, AB
Full-time
Reporting to the Supervisor, Fleet and the Team Lead, the Heavy Equipment Technician is responsible for maintaining, diagnosing, and repairing a variety of vehicles and equipment. This role…
Added 27 mins ago
Trailer Mechanic - Field Service
MasterTech
Cornwall, ON
Full-time
Hold a valid 310J or 310T Technician License, with previous trailer repair experience and strong mechanical troubleshooting abilities.
Added 27 mins ago
Trailer Mechanic
MasterTech
Cornwall, ON · Moncton, Ontario
Full-time
Hold a valid 310J or 310T Technician License, with previous trailer repair experience and strong mechanical troubleshooting abilities.
Added 27 mins ago
Senior Laboratory Technician
LCBO
Toronto, ON
Part-time
Reporting to the Senior Manager, Quality Assurance Laboratory, you will perform various analyses of beverage alcohol products to validate compositional requirements and compliance with…
Added 27 mins ago
Parts Technician, Journeyperson
SMS Equipment Inc.
Prince George, BC
Full-time
…searching for! SMS Equipment is looking for a Journeyperson Parts Technician to join our highly skilled Prince George, BC…
Added 27 mins ago
Mechanic Class A 012
Purolator
Toronto, ON · Etobicoke, ON
Diagnose, troubleshoot, and report quality control issues (e.g., wipers not working) to determine their cause and identify if mechanical or general repairs or changes to the vehicle…
Added 42 mins ago
MDR Technician
Halton Healthcare
Milton, ON
Part-time
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are…
Added 42 mins ago
MDR Technician
Halton Healthcare
Milton, ON
Full-time
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are…
Added 55 mins ago
Registered Dental Technician (RDT)
i4 Dental Lab
Ottawa, ON
$100,000 to $150,000 USD / year
Full-time
Looking for a Registered Dental Technician (RDT) who's ready to bring their skills to a tight-knit dental lab team. If you're detail-oriented, take pride in your craft, and enjoy working on…
Added 55 mins ago
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
Full-time
Mission: to provide the highest quality products and service to our users at the lowest possible price.
Added 55 mins ago
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Toronto, ON
Full-time
Mission: to provide the highest quality products and service to our users at the lowest possible price.
Added 55 mins ago
Facilities Maintenance Technician (FAC) - Permanent
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Sherwood Park, AB
Full-time
The Facilities Maintenance Technician is responsible for helping to ensure optimal systems and equipment functionality at Elk Island Public Schools (EIPS) facilities. The position conducts…
Added 55 mins ago
Plumber & Gasfitter
Canpro Plumbing
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Full-time
Are you a licensed plumber with your G.2 Gas Technician certification who works hard, takes pride in your trade, and wants to be rewarded for the effort you put in?
Added 55 mins ago
Box Stacker - AM Shift - Wed/Sat-Thurs/Sat - 7:00am - 7:00pm - $23.17 hourly - Golden West Baking Company
C.H. Guenther
Delta, BC
Full-time
…working on either the Sandviks or the UBE Bagger. Rotate between Technician #1, #2, #3, and #4 every hour to avoid…
Added 55 mins ago
Technicien de laboratoire R&D
AIM Solder
Montreal, QC
Full-time
We are seeking a motivated and detail-oriented Research & Development Laboratory Technician to join our team. The successful candidate will support the development, testing, and evaluation…
Added 55 mins ago
Design Technician, Industrial Building Mechanical Systems
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
Your role as an HVAC technician will be to participate in engineering, in selecting technology and in executing projects in the mining, energy and heavy industry sectors.

WaterlooIT

Tier One Technical Support

Kitchener, ON, Canada

Pay: Salary Range: $40,000-$50,000 annually
Job type: Full-time
Apply by: Mar 21, 2027
Posting language: English
Posted: Sep 22, 2026

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Original job description

Salary Range: $40,000-$50,000 annually

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

We are seeking a dedicated Tier One Technician to join our team. The ideal candidate will be passionate about customer service, proactive in resolving technical issues, experienced in independent troubleshooting and motivated to continuously improve their skills and support the team’s growth. This role is key to ensuring that our clients receive prompt, professional, and effective IT support.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply analytical and problem-solving skills to diagnose, resolve, or escalate technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution and escalation when appropriate.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established checklists to ensure adherence to company procedures and quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

At least 2 years of experience in troubleshooting hardware, software, and basic network issues.
Ability to perform basic hardware upgrades.
Familiarity with remote support tools and ticketing systems.
Understanding of Microsoft environments (Windows OS, Office 365, related applications).
Ability to gain familiarity and adapt to a variety of client-specific software quickly.
Bonus: Experience in an MSP environment.

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Comfortable communicating with both technical and non-technical users in clear, plain language.
Ability to multitask and manage time effectively in a fast-paced environment.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.
Eagerness to learn and grow your technical knowledge.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute - This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 2 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. The payscale for this position increases with applicable experience and certifications.

Apply About employer

More about this job

Responsibilities

The technician will provide prompt and professional IT support by managing tickets, diagnosing technical issues, and performing onsite client visits. They are expected to maintain high customer service standards while actively contributing to team knowledge and process improvements.

Requirements

Candidates must have at least 2 years of experience in troubleshooting hardware, software, and basic network issues within a Microsoft environment. Strong communication skills and the ability to work in a fast-paced, in-office environment are essential.

Skills

Technical support
Customer service
Troubleshooting
Hardware maintenance
Software support
Network troubleshooting
Ticket management
Windows OS
Office 365
Critical thinking
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional development
Training opportunities
Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
Technical Support
Tier One Technician
Hardware
Software
Network
Windows OS
Office 365
Ticketing System
Remote Support
Troubleshooting
Customer Service
Onsite Support
IT Support
Problem Solving
Analytical Skills

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