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Added 14 mins ago
Production Administrative Assistant
Clutch
Halifax, NS
Full-time
We are looking for a Production Administrator to support the day-to-day operations of our Production team in Halifax. This role will work closely with our Production and Operations teams to…
Added 14 mins ago
Intake Administrator
Pinecrest-Queensway Community Health Centre
Ottawa, ON
$23.36 to $27.49 CAD / hour
Full-time
The Intake Administrator processes internal and external referrals for Allied Health Services at PQCHC. This role also provides comprehensive administrative and coordination support to a…
Added 14 mins ago
Salesforce Administrator
SOTI
Mississauga, ON
Full-time
Salesforce Administrator certification would be an asset.
Added 14 mins ago
Administrator
NS Modular
AB · Edmonton, AB
Full-time
NS Modular is growing, and we're on the lookout for a passionate, detail-driven Administrator, whose primary responsibilities are overseeing general office and project administration,…
Added 14 mins ago
Database Administrator – PostgreSQL
Explorance
Montreal, QC
Full-time
We are looking to add a Database Administrator (Intermediate) with a solid background in PostgreSQL to join our growing CloudOps team.
Added 14 mins ago
Production Administrative Assistant
Clutch
Halifax, NS
Full-time
We are looking for a Production Administrator to support the day-to-day operations of our Production team in Halifax. This role will work closely with our Production and Operations teams to…
Added 16 mins ago
Head Office Billing Administrator (12-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We are looking for a Head Office Billing Administrator.
Added 16 mins ago
Non-Insured Administrator (20-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We are looking for a Non-Insured Billing Administrator.
Added 45 mins ago
Recruitment Specialist (Contract, Full-time)
Black Diamond Group
Calgary, AB
Full-time
Experience as a superuser or administrator in SAP SuccessFactors is a strong asset.
Added 45 mins ago
Salesforce Business Analyst
Delpath
Toronto, ON
Contract
Salesforce certifications such as Salesforce Business Analyst or Administrator.
Added 45 mins ago
Administrative Officer
Toronto Metropolitan University
Toronto, ON
Temporary
…and communicates them to the Dean and/or appropriate senior administrator and follow up to ensure the issue/matter has been resolved in an appropriate and timely…
Added 45 mins ago
2026-2027 School Administrator Supply List
Near North District School Board
North Bay, ON
Internship
Experience working as a school administrator (elementary and/or secondary schools)
Added 45 mins ago
Bookkeeper/Office Administrator
Aspen Land Group Inc.
AB · Edmonton, AB
Full-time
We’re seeking an energetic, organized, and enthusiastic individual to join our team to fill the Bookkeeper/Office Administrator position on a permanent part-time or full-time basis…
Added 45 mins ago
Education Assistant - Crossing Guard
School District 60
Charlie Lake, BC
Full-time
Provides instructional support to students to implement educational programs as determined by the teacher/resource team/administrator and provide students with feedback for completion of…
Added 45 mins ago
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
Contract
…as well as two (2) references one of which must be a YRDSB…
Added 45 mins ago
LTO EA Level D - Extended Day After School - 11.65 hrs/wk
Waterloo Region District School Board
Kitchener, ON
Full-time
Added 45 mins ago
LTO EA Level D - Extended Day Before School - 5 hrs/wk
Waterloo Region District School Board
Kitchener, ON
Full-time
Added 45 mins ago
Student Support Administrator - 1.0 FTE
London District Catholic School Board
Woodstock, ON
Full-time
The Student Support Administrator is subject to the direct supervision of the Principal and Office Supervisor. Daily work is scheduled by the Office Supervisor with the direction of the…
Added 45 mins ago
PMO Project Coordinator
Marcon
Langley (District), BC · Langley, BC
$70,000 to $90,000 CAD / year
Full-time
In this role, you'll be the day-to-day administrator for Procore, ensuring our project teams have the tools, training, and support they need to work efficiently and consistently. You'll…
Added 45 mins ago
Tier Two Technical Support
WaterlooIT
Kitchener, ON
Full-time
Microsoft Azure Administrator Associate (AZ-104)
Added 45 mins ago
Accounts Payable Administrator
Flanagan Foodservice Inc.
Kitchener, ON
$40,000 to $50,000 CAD / year
Full-time
Position Title: Accounts Payable Administrator
Added 46 mins ago
Junior Database Administrator
Fundserv
Toronto, ON
We are looking for a recent graduate or early-career professional to join the team as a Junior Database Administrator. In this role, you’ll support Fundserv’s Oracle database environments…
Added 46 mins ago
Coordinator, Quality Improvement & Analytics
Fraser Health
Surrey, BC
Full-time
Added 1 hour ago
Payroll Administrator
The Care Group
Coquitlam, BC
$38 CAD / hour
Temporary
…fast-paced, collaborative environment? We’re looking for a Payroll Administrator to join The Care Group on a 4-month temporary contract and play an important role in supporting accurate and…
Added 1 hour ago
Systems Consultant, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Microsoft 365 administrator required, Administrator expert or higher preferred

WaterlooIT

Tier Two Technical Support

Kitchener, ON, Canada

Job type: Full-time
Apply by: Mar 21, 2027
Experience: You have less than 5 years of relevant IT support experience.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

Please note: This posting is not for a defined vacancy; however, we continuously seek strong talent and are willing to build an opportunity around the right candidate.

We welcome applications from skilled Tier Two Technicians who are passionate about delivering high-quality support. At WaterlooIT, Tier Two Technicians serve as the final point of escalation, handling complex configurations, recurring issues, and advanced problem resolution. The ideal candidate demonstrates a strong commitment to customer service, takes a proactive approach to troubleshooting, and is eager to continuously develop their technical expertise while contributing to the team’s overall success. This position plays a vital role in delivering timely, professional, and high-quality IT support to our clients.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established company procedures to adhere to quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

Minimum 5 years of experience troubleshooting hardware, software, and network issues, preferably within an MSP environment (2+ years at the Tier One level and 2+ years at the Tier Two or higher level).
Proven experience configuring and maintaining network equipment (switches, routers, firewalls).
Strong understanding of managing Microsoft environments, including Windows OS, Office 365, and Active Directory.
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and compliance/security).
Familiarity with Cloud and virtualization environments (Azure, Hyper-V, VMware).
Experience with remote monitoring and management (RMM) and ticketing systems.
Understanding of cybersecurity fundamentals, including MFA, EDR, and firewall management.
Bonus: Experience automating or scripting routine tasks (e.g., PowerShell).
Bonus: Experience mentoring Tier One technicians.

Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Azure Administrator Associate (AZ-104)
Microsoft Modern Desktop Administrator (MD-102)
Firewall certification (stack-specific)

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Ability to multitask and manage time effectively.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute - This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 5 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. Compensation will be commensurate with relevant experience and certifications.

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More about this job

Responsibilities

The Tier Two Technician serves as the final point of escalation for complex technical issues and manages ticket resolution while maintaining high customer service standards. They are responsible for diagnosing hardware, software, and network problems and must be available for onsite client visits.

Requirements

Candidates must have a minimum of 5 years of IT support experience, including specific expertise in Microsoft environments, networking, and cloud technologies. Professional certifications such as CompTIA Network+, Security+, and Microsoft Azure Administrator are highly preferred.

Skills

Technical support
Troubleshooting
Network configuration
Windows OS
Office 365
Active Directory
Microsoft 365 administration
Azure
Hyper-V
VMware
RMM
Ticketing systems
Cybersecurity
PowerShell
Mentoring
Customer service

Benefits

Professional development
Training opportunities
Competitive salary
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Tier Two Support
Hardware
Software
Network
Switches
Routers
Firewalls
Windows OS
Office 365
Active Directory
Exchange Online
SharePoint
Teams
Azure
Hyper-V
VMware
RMM
Ticketing
Cybersecurity
MFA
EDR
PowerShell
CompTIA Network+
CompTIA Security+
AZ-104
MD-102
Troubleshooting
Escalation
Customer Service

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