General Manager

We’re on the search for a General Manager on behalf of our client, a private, 77-suite, full-service long-term care residence in Nanaimo, BC, offering long-term care, complex care, and licensed memory living within a close-knit, home-like community. If you have 3–5+ years in a leadership role, ideally in senior living, hospitality, or a related field, this may be an opportunity for you.

Reporting to the Director of Operations & Sales, the General Manager is responsible for the overall operation of the residence, including resident care, programs, services, environmental coordination, and fiscal performance.

This is an opportunity for an experienced operator who can work through the home’s history, rebuild trust and consistency across the leadership team, and firmly establish the organization’s policies, procedures, and standards of care. The role calls for both business and clinical credibility: the ability to manage financials, staffing, and vendor and contractor needs, while engaging knowledgeably with the clinical side of long-term and complex care.

You will lead a leadership team of approximately seven, including the Director of Care, Office Manager, Maintenance Manager, Food Services Manager, Recreation/Activities lead, and Sales Consultant, coaching department managers to run and take ownership of their areas. Working closely with the Director of Care, you will ensure consistent, high-quality resident care and full compliance with British Columbia’s licensed care regulations and all applicable health, safety, and privacy legislation.

You will prepare and manage operating and capital budgets, oversee staffing schedules, payroll, supplies, and facilities, handle employee relations and disciplinary matters in accordance with company policy and any applicable collective agreements, and partner with the on-site Sales Consultant to sustain strong occupancy through efficient suite turnover and well-coordinated move-ins.

A Registered Nurse (RN) or Registered Psychiatric Nurse (RPN) designation is strongly preferred, though candidates without a clinical background will be considered if they bring strong operational and people-leadership strength. Long-term care, nursing home, or skilled nursing leadership experience is preferred, as is experience in a unionized environment. Hospital-based clinical leaders seeking a smaller-scale, more resident-focused leadership opportunity are also a strong fit.

The ideal candidate is a calm, stabilizing presence and a resilient, business-minded operator who genuinely cares about residents’ quality of life and has proven financial acumen, a track record of building cohesive leadership teams, and the ability to support sales and occupancy goals. A post-secondary certificate, diploma, or degree in nursing, social work, gerontology, hospitality, or business is required, along with a successful Criminal Records Check and Vulnerable Persons Check.

All responses are sent to Waterstone Human Capital. Please, indicate your interest in Project # 0418-0005S. Please note: Only candidates selected for an interview will be contacted.