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Added 23 mins ago
J
Safety & Systems Technical Program Manager
Jobgether
Canada
- $129,000 to $191,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Safety & Systems Technical Program Manager based in Canada.
Added 23 mins ago
IF
Opportunités d’emploi – Techniciens diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 23 mins ago
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Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and…
Added 38 mins ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
…and maintain compliance with regulatory, environmental, and safety…
Added 1 hour ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
FacilityOS is a fast-growing company redefining how facilities operate - bringing safety, security, and daily operations into one unified platform used by organizations around the world.
Added 1 hour ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
BelPak is seeking an experienced, proactive, and results-driven Quality Assurance Manager to lead the Quality Assurance and Food Safety programs at our Thornmount facility. The Thornmount…
Added 1 hour ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Must exercise independent judgment and discretion partnering with Store Sales Manager as needed
Added 1 hour ago
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Spec, Procurement
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 1 hour ago
V
Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
Act as an active project manager for the cycle: manage the calendar, milestones, dependencies and governance forums, keeping pace and alignment across stakeholders.
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 2 hours ago
QL
Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
Perform testing, witness testing, prepare reports, or review reports to evaluate building products to nationally recognized building safety standards (CSA, UL, ASTM, etc.)
Added 2 hours ago
PC
Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
…Information Systems Auditor (CISA), Certified Information Security Manager (CISM) or Certified Information Systems Security Professional…
Added 2 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
LH
Outreach Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 2 hours ago
LH
Shelter Resource Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Abbotsford, BC
- Internship
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 2 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Part-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
CR
Cook - Part-time
COGIR Real Estate
Oshawa, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 2 hours ago
LH
Residential Building Attendant
Lookout Housing and Health
New Westminster, BC
- Internship
The Building Attendant (BA) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of…
Added 2 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Part-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
NC
Return Agent - Full Time - Winnipeg Airport
National Car Rental
Winnipeg, MB
- Full-time
Opening available at the following branch location: 1965 WELLINGTON AVE WINNIPEG, MB R3H 1C2
Added 2 hours ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Surrey, BC
- Internship
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 2 hours ago
Maintenance Coordinator YYZ
AirSprint
Mississauga, ON
Have your career take off with us! At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community are ingrained throughout our operations and culture. The…

Watson Gloves

Customer Service Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

WATSON GLOVES: Who We Are:

With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family-owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement.

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.

Role: Customer Service Representative

Location: Calgary, AB (on-site)

Hours: Full-time, Mon-Fri 7:30-4pm

The Role:

We’re seeking a full-time Customer Service Representative to join our Calgary branch. As a member of our customer service team, you will be responsible for delivering top-tier service while building strong relationships with our clients. To help you succeed, we’ll provide training and mentorship in effective communication, problem solving, produce knowledge and relationship building. This is a great opportunity to be a part of an engaging and supportive team.

YOUR core responsibilities:

General Duties:

Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection
Develop strong relationships with Watson Gloves customers and in time, should be able to greet customers by name
Assist customers in person, over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to Sales Reps as needed
Utilize critical thinking skills to effectively solve customer complaints
Order entry and management of regular, booking orders and/or EDI orders
Active follow up and management of shipping, backorders, open orders, and missing shipments
Review and vet RA’s and forward to Sales Reps
Monitor customer balances and communicate with Credit Department
Process credit card charges through Bambora
Assist Sales staff with product availability and other information as requested
Attend and lead product knowledge sessions in daily huddles
Recommend substitutions on out-of-stock products to customers as required
Utilize product and customer knowledge to suggest Add On sales to customer orders
On a weekly basis, ensure all territory open orders are actioned
Manager transfer orders and expedite territory back orders on a weekly basis
Alert Sales Managers of any pricing discrepancies
Track missing shipments and backorders
Attend Trade Shows as required
Enter and manage booking orders
Provide support and management to EDI customers
Ensure the Live chat for Calgary is managed at the designated time slot (1:30 – 4:00pm daily)
Stay active on social media to promote Watson Gloves (LinkedIn, Twitter, Facebook)

Sales Support:

Provide support to Hand Protection Specialists (sales representatives)

What YOU BRING to Watson Gloves:

2+ years of customer service experience
Minimum high school diploma
Excellent written and verbal communication skills
Strong customer service, organizational, time management and critical thinking skills
Strong computer skills including proficiency in Microsoft Outlook, Word, and Excel
Ability to work well under pressure and multitask
Team player attitude

Our VALUES:

Family Spirit: we support each other and we work as a team
Integrity: we deliver on our promises every single day
Fun: we work hard and play hard
Authentic: we are true to who we are and what we do
Continuous Improvement: We continually invest in our people and improving our processes

What we OFFER:

Competitive compensation package including bonus opportunities
Comprehensive benefits package and time off policies
RRSP matching program
Company laptop
Opportunities for professional development through our Talent Investment Program
On-site gym and fitness equipment
On-site parking available
Great work environment & culture - we're recognized as one of Canada's Best Managed Companies!
Lots of fun events & company SWAG

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.

Remember to follow us online for future opportunities: https://www.linkedin.com/company/watson-gloves/, https://www.watsongloves.com/

Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves

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More about this job

Responsibilities

Assist customers across in-person, phone, email, and online chat channels with product, pricing, inventory, order, and shipment inquiries, while resolving complaints and building customer relationships. Manage orders, backorders, returns, credits, and shipment follow-ups; support sales representatives, promote products, and maintain product knowledge.

Requirements

Applicants need at least two years of customer service experience and a minimum high school diploma. They should have strong communication, organizational, time-management, critical-thinking, and computer skills, including proficiency in Microsoft Outlook, Word, and Excel, and be able to multitask under pressure as part of a team.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Time Management
Critical Thinking
Problem Solving
Order Management
Product Knowledge
Relationship Building
Microsoft Outlook
Microsoft Word
Microsoft Excel
Multitasking
Sales Support
Social Media

Benefits

Time Off Policies
RRSP Matching Program
Company Laptop
Professional Development Opportunities
On-Site Gym And Fitness Equipment
On-Site Parking
Bonus Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Hand Protection
Industrial Safety
Product Knowledge
Customer Relationships
Order Entry
Order Management
EDI Orders
Shipping
Backorders
Open Orders
Missing Shipments
Returns Authorization
Credit Processing
Bambora
Microsoft Outlook
Microsoft Word
Microsoft Excel
Live Chat
Add-On Sales
Product Substitutions
Sales Support
Trade Shows
Social Media
LinkedIn
Twitter
Facebook
Customer Complaints
Inventory Availability
Pricing

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