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Added 1 min ago
MR
Broker of Record
MoveSmart Rentals
Vaughan, ON
- Up to $130,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Broker of Record to lead the launch, regulatory setup, compliance, growth, and ongoing oversight of a new Ontario real estate brokerage.
Added 1 min ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
…culture which will enable Prysmian to better meet our customer’s product quality, cost, and service requirements, and contribute to manufacturing productivity targets/scrap…
Added 1 min ago
M&
Millwright
Mitchell & Associates
Vaughan, ON
- Full-time
…employees opportunities to help grow our footprint and expand product offerings and areas of expertise with discipline, dedication and…
Added 1 min ago
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Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
Serve as a key member of the program team to ensure product and service conformity through effective collaboration and adherence to established processes and procedures.
Added 1 min ago
CP
Packager
Contract Pharmaceuticals Limited
Mississauga, ON
- $41,000 to $46,000 CAD / year
- Contract
Performs online inspections of packaging material and product to ensure quality standards are being met. Takes action to inform Line Leader/Shift Lead when problems or quality issues arise.
Added 1 min ago
A
Management Consultant
ADAPTOVATE
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ADAPTOVATE is a management consulting firm helping organisations stay ahead of change by building the capability to adapt, innovate, and lead in dynamic markets.
Added 15 mins ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
St. Catharines, ON
- Full-time
Lead, coach and support team of commercial Business Analysts, strengthening technical skills, business knowledge, performance, and communication of key changes
Added 15 mins ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 15 mins ago
W
(CAN) Stocking 1 Team Lead
Walmart
Barrie, ON
- Full-time
5. Review completed schedules with People Lead.
Added 15 mins ago
W
(CAN) Health and Beauty Team Lead
Walmart
Barrie, ON
- Full-time
5.Review completed schedules with People Lead.
Added 15 mins ago
W
Gérant de rayon leader, aliments
Walmart
Alma, QC
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…
Added 45 mins ago
A
Concepteur De Structures / Structural Designer
Actalent
MB · Saint-Laurent, MB
- $40 to $70 CAD / hour
- Contract
…key role as a technical authority, shape design strategy, and lead enterprise-level technical alignment and capability development. The position focuses on aircraft structural design, from…
Added 45 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 45 mins ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 45 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 45 mins ago
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QC Inspector
Sonele Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Thoroughly review the plans, specifications, and blueprints to understand the product requirements
Added 45 mins ago
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Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 45 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 45 mins ago
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Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 45 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 45 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 45 mins ago
L
Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 45 mins ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX North America
Richmond, BC
- $18 CAD / hour
- Full-time
…AAssists in other areas of logistics duties as assigned by lead hand, supervisor or Manager to ensure operational…
Added 45 mins ago
KM
Junior Media Sales Executive
Key Media
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…People who start in the sales team go on to use their skills to lead global teams, run internal start-ups, manage departments or drive transformation…
Added 45 mins ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…

Watson Gloves

Customer Service Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

WATSON GLOVES: Who We Are:

With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family-owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement.

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.

Role: Customer Service Representative

Location: Calgary, AB (on-site)

Hours: Full-time, Mon-Fri 7:30-4pm

The Role:

We’re seeking a full-time Customer Service Representative to join our Calgary branch. As a member of our customer service team, you will be responsible for delivering top-tier service while building strong relationships with our clients. To help you succeed, we’ll provide training and mentorship in effective communication, problem solving, produce knowledge and relationship building. This is a great opportunity to be a part of an engaging and supportive team.

YOUR core responsibilities:

General Duties:

Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection
Develop strong relationships with Watson Gloves customers and in time, should be able to greet customers by name
Assist customers in person, over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to Sales Reps as needed
Utilize critical thinking skills to effectively solve customer complaints
Order entry and management of regular, booking orders and/or EDI orders
Active follow up and management of shipping, backorders, open orders, and missing shipments
Review and vet RA’s and forward to Sales Reps
Monitor customer balances and communicate with Credit Department
Process credit card charges through Bambora
Assist Sales staff with product availability and other information as requested
Attend and lead product knowledge sessions in daily huddles
Recommend substitutions on out-of-stock products to customers as required
Utilize product and customer knowledge to suggest Add On sales to customer orders
On a weekly basis, ensure all territory open orders are actioned
Manager transfer orders and expedite territory back orders on a weekly basis
Alert Sales Managers of any pricing discrepancies
Track missing shipments and backorders
Attend Trade Shows as required
Enter and manage booking orders
Provide support and management to EDI customers
Ensure the Live chat for Calgary is managed at the designated time slot (1:30 – 4:00pm daily)
Stay active on social media to promote Watson Gloves (LinkedIn, Twitter, Facebook)

Sales Support:

Provide support to Hand Protection Specialists (sales representatives)

What YOU BRING to Watson Gloves:

2+ years of customer service experience
Minimum high school diploma
Excellent written and verbal communication skills
Strong customer service, organizational, time management and critical thinking skills
Strong computer skills including proficiency in Microsoft Outlook, Word, and Excel
Ability to work well under pressure and multitask
Team player attitude

Our VALUES:

Family Spirit: we support each other and we work as a team
Integrity: we deliver on our promises every single day
Fun: we work hard and play hard
Authentic: we are true to who we are and what we do
Continuous Improvement: We continually invest in our people and improving our processes

What we OFFER:

Competitive compensation package including bonus opportunities
Comprehensive benefits package and time off policies
RRSP matching program
Company laptop
Opportunities for professional development through our Talent Investment Program
On-site gym and fitness equipment
On-site parking available
Great work environment & culture - we're recognized as one of Canada's Best Managed Companies!
Lots of fun events & company SWAG

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.

Remember to follow us online for future opportunities: https://www.linkedin.com/company/watson-gloves/, https://www.watsongloves.com/

Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves

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More about this job

Responsibilities

Assist customers across in-person, phone, email, and online chat channels with product, pricing, inventory, order, and shipment inquiries, while resolving complaints and building customer relationships. Manage orders, backorders, returns, credits, and shipment follow-ups; support sales representatives, promote products, and maintain product knowledge.

Requirements

Applicants need at least two years of customer service experience and a minimum high school diploma. They should have strong communication, organizational, time-management, critical-thinking, and computer skills, including proficiency in Microsoft Outlook, Word, and Excel, and be able to multitask under pressure as part of a team.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Time Management
Critical Thinking
Problem Solving
Order Management
Product Knowledge
Relationship Building
Microsoft Outlook
Microsoft Word
Microsoft Excel
Multitasking
Sales Support
Social Media

Benefits

Time Off Policies
RRSP Matching Program
Company Laptop
Professional Development Opportunities
On-Site Gym And Fitness Equipment
On-Site Parking
Bonus Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Hand Protection
Industrial Safety
Product Knowledge
Customer Relationships
Order Entry
Order Management
EDI Orders
Shipping
Backorders
Open Orders
Missing Shipments
Returns Authorization
Credit Processing
Bambora
Microsoft Outlook
Microsoft Word
Microsoft Excel
Live Chat
Add-On Sales
Product Substitutions
Sales Support
Trade Shows
Social Media
LinkedIn
Twitter
Facebook
Customer Complaints
Inventory Availability
Pricing

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