Information Technology Support Specialist

IT Support Specialist – Canada

Location: Canada

Job Type: Full-time

Workplace Type: On-site / Hybrid / Remote, depending on employer requirements

Experience Level: Mid-Senior Level

Industry: Information Technology / Technical Support

About the Role

We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Canada. The successful candidate will provide technical assistance, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day technology operations.

Key Responsibilities

• Provide technical support to employees and end users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, applications, and IT equipment.
• Diagnose and resolve technical problems involving desktops, laptops, printers, and peripherals.
• Troubleshoot operating systems, email applications, and connectivity issues.
• Set up and maintain user accounts, access permissions, and IT resources.
• Monitor system performance and assist with routine maintenance.
• Support network connectivity, Wi-Fi, VPNs, and basic server-related issues.
• Maintain IT asset records, technical documentation, and support tickets.
• Assist with data backups, system updates, and cybersecurity best practices.
• Escalate complex technical issues to senior IT teams when necessary.
• Provide technical guidance and training to end users.
• Follow company IT policies, security standards, and troubleshooting procedures.

Required Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Systems, or a related field.
• Relevant professional experience in IT support or technical support.
• Knowledge of Windows operating systems and common business applications.
• Understanding of computer hardware, software installation, and troubleshooting.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with Microsoft 365, user account management, and IT service desk tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively while managing support requests.

Preferred Qualifications

• Experience with Microsoft Active Directory and Microsoft Entra ID.
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of endpoint security, antivirus solutions, and system updates.
• Experience supporting remote users and troubleshooting connectivity issues.
• Familiarity with cloud services and basic server administration.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

What We Offer

• Competitive compensation based on experience, skills, and employer requirements.
• Full-time employment opportunities.
• Professional and collaborative work environment.
• Opportunities for professional development and career growth.
• Training and learning opportunities, where available.
• Employee benefits, subject to employer policy.
• Potential employer-sponsored work permit support, subject to employer sponsorship and Canadian immigration eligibility.

Application

If you are an experienced IT support professional interested in career opportunities in Canada, we encourage you to apply with your updated resume and relevant professional information.

Equal Opportunity Statement:

We are committed to providing an inclusive and respectful workplace. Employment decisions are based on qualifications, skills, experience, and business requirements, in accordance with applicable Canadian employment laws.

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