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Added 1 min ago
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Senior Power Systems Consultant
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- Full-time
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- Internship
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- Full-time
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Wawanesa Insurance

Bilingual Claims Technical Specialist

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 1, 2026
Experience: 5+ years of progressive Auto Claims experience, including complex claims handling, investigations, coverage analysis, negotiation, and claim resolution.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 2, 2026

Original job description

Job ID: 10382

Employment Type: New Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: Bilingual in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $115,000.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

The Auto Claims Technical Specialist is a senior technical resource responsible for providing advanced claims expertise, coaching, quality support, and technical leadership across Auto Claims operations.

This role supports Level 1, Level 2, Level 3, Total Loss, and Quebec teams by driving consistency in claims handling, identifying training opportunities, supporting complex claims, and partnering with key stakeholders to improve operational excellence and member outcomes.

Key Responsibilities

Provide advanced technical claims expertise and guidance across Auto Claims operations, supporting Level 1, Level 2, Level 3, Total Loss, and Quebec teams.
Act as a national subject matter expert, promoting consistent claims handling practices, technical standards, and process execution across all regions.
Identify training opportunities, knowledge gaps, and emerging trends, and partner with leadership and Training Specialists to develop and deliver targeted learning solutions.
Serve as a bilingual (English/French) resource supporting Quebec operations, including technical guidance, coaching, process alignment, and support for regional requirements.
Support Small Claims Court matters by assisting with file preparation, attending proceedings as required, and providing guidance to leaders and adjusters.
Collaborate with Legal Services and the Special Investigations Unit (SIU) to support complex claims, identify trends, share best practices, and improve claim outcomes.
Act as a liaison between Claims and Underwriting, facilitating collaboration on coverage issues, risk trends, policy interpretation, underwriting feedback, and opportunities to enhance the member experience.
Analyze claims, legal, SIU, and operational trends and provide recommendations for coaching, training, and continuous improvement.
Participate in quality reviews, calibration sessions, audits, and process improvement initiatives to promote operational excellence and consistency.
Support national projects, change initiatives, and operational enhancements, including process standardization, workflow optimization, and continuous improvement efforts.
Mentor and coach adjusters and leaders, providing technical direction and support on complex, litigated, or escalated claims.
Act as a trusted technical advisor and escalation resource for complex claims, coverage interpretation, SIU matters, legal issues, and underwriting-related concerns.

Qualifications

5+ years of progressive Auto Claims experience, including complex claims handling, investigations, coverage analysis, negotiation, and claim resolution.
Advanced technical expertise in Auto Claims with demonstrated ability to coach, mentor, and influence claims professionals and leaders.
Bilingual (English/French).
AMF Claims Adjuster Licence preferred or willingness and ability to obtain and maintain licensing requirements.
Chartered Insurance Professional (CIP) designation preferred or working toward completion.
Experience supporting Quebec claims operations and knowledge of Quebec regulatory requirements is considered an asset.
Knowledge of Small Claims Court processes, litigation management, and claims best practices.
Experience collaborating with Underwriting, Legal Services, SIU, Training, and Operational Leadership teams.
Strong facilitation, coaching, communication, analytical, and relationship-building skills.
Demonstrated ability to identify trends, assess training needs, and develop solutions that improve technical capability, consistency, and operational performance.
Proven ability to lead through influence, support change initiatives, and drive continuous improvement within a national claims environment.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

Apply About employer

More about this job

Responsibilities

Provide advanced technical guidance, coaching, and escalation support across national Auto Claims teams, including Quebec operations and complex or litigated claims. Collaborate with Legal, SIU, Underwriting, Training, and operational leaders to improve consistency, develop learning solutions, support quality initiatives, and drive process improvements.

Requirements

Requires at least five years of progressive Auto Claims experience, advanced technical expertise, and fluency in English and French. Preferred qualifications include an AMF Claims Adjuster Licence, a CIP designation or progress toward it, Quebec claims experience, and knowledge of Small Claims Court and litigation processes.

Skills

Auto Claims Expertise
Complex Claims Handling
Claims Investigation
Coverage Analysis
Negotiation
Claims Resolution
Coaching and Mentoring
Technical Leadership
Training Needs Assessment
Quality Reviews and Audits
Small Claims Court Support
Litigation Management
Trend Analysis
Process Improvement
Stakeholder Collaboration
Bilingual Communication

Benefits

Annual Bonus Plan
Leave of Absence Top-Up Programs
Vacation Time
Personal Days
Premium-Free Benefits
Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Claims Handling
Complex Claims
Claims Investigation
Coverage Analysis
Negotiation
Claim Resolution
Technical Guidance
Coaching
Mentoring
English-French Bilingualism
Quebec Claims Operations
AMF Claims Adjuster Licence
Chartered Insurance Professional
Small Claims Court
Litigation Management
Legal Services
Special Investigations Unit
Underwriting
Training and Development
Quality Reviews
Audits
Trend Analysis
Process Standardization
Workflow Optimization
Continuous Improvement
Operational Excellence
Claims Escalation
Stakeholder Collaboration

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