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Added 46 mins ago
J
Water Treatment Plant Operator
Jobbe
Halifax, NS
- $35.36 to $42.38 CAD / hour
- Full-time
Halifax Water Halifax, Nova Scotia, Canada Full-time 3 days ago
Added 2 hours ago
EC
Industrial Technical Representative
Eaton Corporation
Delta, BC · Kamloops, BC · Kelowna, BC
- Full-time
Eaton’s Electrical sector is currently seeking an Industrial Technical Representative to join our team. This position can be based at our Delta BC, Kamloops BC or Kelowna, BC facility and…
Added 9 hours ago
WL
Technical Counter Sales Representative
Wainbee Limited
Cowichan 1, BC
- Full-time
As a Technical Counter Sales Representative, you're the first person our customers see and talk to. They come in with a problem - a hose that burst, a fitting that won't seal, a machine…
Added 11 hours ago
K
Maintenance Mechanic / Millwright (Night Shift)
Knoll
Toronto, ON
- Full-time
…equipment. The Millwright is responsible for ensuring the proper service of equipment and machinery necessary for the consistent on-time creation of product that meets all quality…
Added 22 hours ago
A
Sales Development Representative
Ask-AI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone.…
Added 22 hours ago
IH
Radiology Technologist II, X-Ray (Signing Bonus Available)
IWK Health
Halifax, NS
- Full-time
Successful external applicants may be eligible to receive a one-time Signing Bonus of $5,000. In turn, a Return of Service will be required for the length of the assignment.
Added 22 hours ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone.…
Added 1 day ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
…to expand our team with a dynamic, growth-mindset Investment…
Added 1 day ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can…
Added 1 day ago
M
Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 1 day ago
B
Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
CIRO licensed (Investment Representative) preferred
Added 1 day ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Trois-Rivières, QC
- Part-time
Technical Service Representative: Set up and connect our customers’ devices in the store and in their homes, so they can enjoy their new tech right away. Must have a valid driver’s license.
Added 1 day ago
E
Sales Representative Farm Animal - Alberta and British Columbia
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
…innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills…
Added 1 day ago
Retail Sales Representative - Truro, NS
Eastlink
Truro, NS
Eastlink is seeking a part time Retail Sales Representative to join our team within our store in Truro, NS. We are looking for a passionate individual who will help deliver great customer…
Added 1 day ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
This poster will close at 12:00 AM EST on the posting’s indicated closing date (note that for those in the Pacific Time Zone, this corresponds to 9:00PM PST on the previous day). To be…
Added 1 day ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
This poster will close at 12:00 AM EST on the posting’s indicated closing date (note that for those in the Pacific Time Zone, this corresponds to 9:00PM PST on the previous day). To be…
Added 1 day ago
M
Director of Engineering - Mortgage Creditor Insurance
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…you love the challenge of working on a small team and being part of a larger movement to change the engineering culture of an…
Added 1 day ago
M
Geomatics Internship - Major Projects - May 2027
McElhanney
Calgary, AB
- Volunteer
This internship is an opportunity to build your technical skills, confidence, and understanding of how geomatics supports major project delivery. You’ll be part of a collaborative team that…
Added 1 day ago
E
Project Engineering Specialist
Epiroc
Sudbury, ON · Lively, ON
- Full-time
We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your…
Added 1 day ago
CO
Facility Clerk/Receptionist
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…efficient facility operations in support of quality customer…
Added 1 day ago
CO
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…this position is responsible to provide front-line customer service in a designated leisure program and/or…
Added 1 day ago
CO
Outdoor Rink Staff (Part time)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Part-time
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 1 day ago
Bilingual Claims Technical Specialist
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 1 day ago
RS
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Ryder System, Inc.
Teeswater, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can…
Added 1 day ago
WI
Bilingual Claims Technical Specialist
Wawanesa Insurance
Montreal, QC
- Other
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…

Closed listing

Wawanesa Insurance

Bilingual Desktop Support

Toronto, ON, Canada
Kitchener, ON, Canada
North York-Toronto, ON (Onsite, ON, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 1 to 3 years’ experience working in a diverse enterprise technology environment with a focus on strong customer service.
Posting language: English
Posted: Oct 1, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job ID: 10380

Employment Type: Existing Role

Work Environment: This role requires you to work on site. You may work from any of the following locations: (North York), ON; Kitchener, ON.

Working Business Language: Bilingual in French and English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $60.,000- $70,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, the Information Technology Support Technician I supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The Technician performs maintenance activities throughout a specific region or across the enterprise to keep the desktop platform current, secure and stable.

Job Responsibilities

Provides general troubleshooting for hardware, software, printers, mobile devices, and phone related issues, in accordance with established service levels.
Provides timely user account support and troubleshooting for various applications.
Follows pre-defined processes to complete service requests.
Executes hardware lifecycle process (procure, deploy and dispose).
Images and configures computers on a timely basis.
Assists with moves of all IT related equipment inclusive of computers, peripherals, phones and printers.
Maintains functionality of office machines, such as audio/visual equipment, UPS, security cameras, etc.
Executes workstation recovery events including issue resolution and providing guidance to staff during disaster recovery events.
Performs system maintenance activities, including application patching and backups.
Works with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
Uses sound judgement to review and escalate issues as required.
Communicates progress and escalates for assistance.
Maintains ticket creation/retrieval to ensure accountability and accurate follow-up, escalating when necessary.
Makes suggestions for process updates or changes for efficiency.
Protects client data and privacy.
Performs other duties as assigned.

Qualifications

1 to 3 years’ experience working in a diverse enterprise technology environment with a focus on strong customer service.
Obtained or currently pursuing post-secondary technical certification. Experience may substitute for education or certification.
Basic skills in solving Microsoft Windows and Microsoft Office issues.
Experience with deploying and supporting mobile technologies such as Apple and Android devices.
Experience with diagnosing desktop hardware issues.
Knowledge of supporting printer hardware and software.
Knowledge of networking and telephony platforms.
Working knowledge of Microsoft Windows and Microsoft Office suite.
Ability to lift up to 30 lbs. on a daily basis.
Requires high mobility throughout several buildings or branches, including the ability to meet the physical demands of lifting, squatting, bending and pushing carts with heavy equipment.
Requires a flexible work schedule. On occasion work will be done outside normal business hours to accommodate business needs.
Good communication, negotiation and customer service skills with the ability to clarify and ensure understanding.
Good organizational skills by prioritizing and reprioritizing tasks appropriately.
Ability to maintain professionalism and decorum, while multi-tasking in a fast paced and detail-oriented atmosphere.
Ability to work collaboratively with team members and share knowledge.
Ability to maintain confidentiality when working with sensitive data.
Basic troubleshooting and problem-solving skills.
Good time management and attention to detail to ensure completion of tasks in an accurate and timely manner.
Basic knowledge of ITIL processes is considered an asset.

Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

About employer

More about this job

Responsibilities

The Information Technology Support Technician provides second-level technical support for endpoint devices, including hardware, software, and mobile technology troubleshooting. They are responsible for maintaining the desktop platform's stability, executing hardware lifecycle processes, and assisting with office equipment moves.

Requirements

Candidates must have 1 to 3 years of experience in a diverse enterprise technology environment with strong customer service skills. A post-secondary technical certification is required or currently being pursued, along with proficiency in Microsoft Windows and Office.

Skills

Hardware troubleshooting
Software troubleshooting
Printer support
Mobile device support
User account support
Hardware lifecycle management
Computer imaging
Workstation recovery
System maintenance
Application patching
Customer service
Networking
Telephony platforms
Microsoft Windows
Microsoft Office

Benefits

Annual bonus plan
Leave of absence top-up programs
Vacation time
Personal days
Premium free benefits
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Printers
Mobile Devices
Microsoft Windows
Microsoft Office
Apple
Android
Networking
Telephony
ITIL
Troubleshooting
System Maintenance
Disaster Recovery
Endpoint Devices
Technical Support
Customer Service
Hardware Lifecycle
Audio/Visual Equipment

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