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Added 8 mins ago
BA
Sr. Site Lead- Sr. Project Manager
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Toronto, ON
- Full-time
…engineering, has an immediate need for a Senior Project Manager / Site Support Lead to serve as the primary client-facing leader for BNP's baggage handling systems (BHS) program at Toronto…
Added 38 mins ago
NB
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- Full-time
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Added 1 hour ago
AH
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- Full-time
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FB
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Claims Service Ambassador

Wawanesa Insurance · Calgary, AB, Canada · AB, Canada · Lethbridge, AB, Canada · Vancouver, BC, Canada · Wawanesa, MB, Canada · Winnipeg, MB, Canada · Moncton, NB, Canada · Dartmouth, NS, Canada · Kitchener, ON, Canada · Ottawa, ON, Canada · Toronto, ON, Canada · Montreal, QC, Canada · North York - Toronto, ON (Hybr, ON, Canada · Edmonton, AB (Hybrid), AB, Canada

Apply on jobs.wawanesa.com About employer

Wawanesa Insurance

Claims Service Ambassador

Calgary, AB, Canada
AB, Canada
Lethbridge, AB, Canada
Vancouver, BC, Canada
Wawanesa, MB, Canada
Winnipeg, MB, Canada
Moncton, NB, Canada
Dartmouth, NS, Canada
Kitchener, ON, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada
North York - Toronto, ON (Hybr, ON, Canada
Edmonton, AB (Hybrid), AB, Canada

Apply on jobs.wawanesa.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 2-3 years of customer service experience.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 11, 2026

Original job description

Job ID: 10207

Employment Type: For Future Consideration

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.

Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $48,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience within a fast‑paced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Within a limited scope, adjust claim in a proactive manner.
Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
Within a limited scope, evaluate losses to determine liability.
Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Perform other duties as assigned.

Qualifications

Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
2-3 years of customer service experience.
Able to handle large call volumes on a daily basis, within a call center environment.
Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
Excellent communication skills; listening, written, and spoken.
Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
Typing proficiency of 40–50 words per minute with a high level of accuracy while handling customer interactions.
Proficient in Microsoft Office Suite & MS Teams.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

Apply on jobs.wawanesa.com About employer

More about this job

Responsibilities

The Claims Service Ambassador handles a high volume of inbound calls, including first notice of loss for auto and property claims. They provide support to members throughout the claims process while maintaining accurate documentation and coordinating with various vendors.

Requirements

Candidates must have 2-3 years of customer service experience and the ability to handle large call volumes in a fast-paced environment. Proficiency in Microsoft Office and strong communication skills are required, along with a typing speed of 40-50 words per minute.

Skills

Customer service
Call center operations
Data entry
Communication
Time management
Multi-tasking
Analytical skills
Investigative skills
Microsoft Office Suite
MS Teams
Typing
Empathy
Problem solving
Attention to detail

Benefits

Annual bonus plan
Leave of absence top-up programs
Vacation time
Personal days
Premium free benefits
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Claims Service Ambassador
Insurance
Call Center
First Notice of Loss
FNOL
Auto Claims
Property Claims
Customer Experience
Data Entry
Microsoft Office
MS Teams
Policy Coverage
Liability Evaluation
Vendor Coordination
Diary System
Communication
Empathy
Time Management
Multi-tasking
Hybrid Work
Diversity Equity Inclusion and Belonging
DEIB

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Work requirements

Jobs in Canada