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Instructional Designer - Claims Optimization

Wawanesa Insurance · Toronto, ON, Canada · AB, Canada · Winnipeg, MB, Canada · Wawanesa, MB, Canada · Moncton, NB, Canada · Ottawa, ON, Canada · Kitchener, ON, Canada · Montreal, QC, Canada · Vancouver, BC, Canada · Dartmouth, NS, Canada · Calgary, AB, Canada · Lethbridge, AB, Canada · Edmonton, AB (Hybrid), AB, Canada · North York - Toronto, ON (Hybr, ON, Canada

Apply About employer

Wawanesa Insurance

Instructional Designer - Claims Optimization

Toronto, ON, Canada
AB, Canada
Winnipeg, MB, Canada
Wawanesa, MB, Canada
Moncton, NB, Canada
Ottawa, ON, Canada
Kitchener, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada
Dartmouth, NS, Canada
Calgary, AB, Canada
Lethbridge, AB, Canada
Edmonton, AB (Hybrid), AB, Canada
North York - Toronto, ON (Hybr, ON, Canada

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Applications open in a new tab.

Job details

Working hours: 15 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Job ID: 10481

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: English. This role requires regular interaction with customers in Quebec region where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $90,000. Candidates with salary expectations outside of the range are still encouraged to apply. .

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

Working under minimal supervision, this job contributes to Wawanesa’s success by providing instruction and program design expertise in the development and implementation of comprehensive training programs using a blend of learning methodologies in support of Wawanesa’s strategic initiatives and enterprise wide training programs.

Job Responsibilities
-Create engaging learning activities and compelling course curriculum and content that enhances retention and transfer of learning – source and use photographs, tutorials, eLearning, job aids, online videos, drawings, diagrams, animation, and charts that increase learners’ understanding as required.
-Execute on end to end planning, design, and development of training deliverables including classroom, eLearning and supporting resource materials (e.g. training curriculum, webianrs, eLearning, classroom exercises, presentations, demos, how-to videos, job aids, etc.).
-Conduct interviews / learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
-Design and develop training programs that establish learning objectives, creates knowledge and builds skills using appropriate learning methods (e.g. checks in/assessments, simulations, scenario-based questions, mentoring, on the job learning).
-Assess, determine and propose appropriate learning methods and deliverables, including eLearning, Instructor Lead (ILT) or Virtual Lead Training (VLT).
-Design and develop new, or modify existing instructional materials to support learning needs and training requirements.
-Work collaboratively with subject matter experts (SMEs) to assess stakeholder learning needs and develop appropriate curriculum to meet learning requirements.
-Collaborate proactively with project team members and other internal/external stakeholders to design and implement effective learning solutions.
-Provide train-the-trainer sessions for internal subject matter experts (SMEs).
-Develop and implement an effective evaluation process for all training programs to ensure follow up with participants and that training requirements are met.
-Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
-Maintain all eLearning, ILT, VLT courses for relevance, update as needed and maintain versioning.
-Coordinate training / learning events as needed.
-Perform other duties as assigned.

Qualifications

-Three to five years’ experience developing, planning and implementing training programs, with at least two years in an eLearning environment. -Completion of post-secondary degree/certificate or equivalent experience. -Proven working experience in instructional design and with instructional technology (Ex. Captivate). -Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions. -Strong technical writing skills and overall writing abilities. -Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience. -Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment. -Excellent attention to detail with the ability to develop relevant information and potential impacts. -Ability to quickly learn and adapt to new situations and circumstances. -Ability to deal well with ambiguity and fast-paced change. -Previous experience on corporate strategic initiatives or large complex projects is considered an asset. -Proficient with Microsoft Office Suite.-Certificate in Adult Education (CAE, CACE) is considered an asset.

-Bilingual (French/English) is considered an asset.

-Knowledge and experience in the insurance industry is considered an asset.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

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More about this job

Responsibilities

The role involves designing and developing comprehensive training programs using various learning methodologies to support strategic initiatives. The designer will collaborate with subject matter experts to create engaging curriculum and evaluate the effectiveness of training deliverables.

Requirements

Candidates must have three to five years of experience in training program development, including at least two years in an e-learning environment. A post-secondary degree or certificate is required, along with proficiency in instructional technology and strong technical writing skills.

Skills

Instructional design
E-learning development
Curriculum design
Technical writing
Captivate
Adult learning theory
Needs assessment
Project management
Stakeholder collaboration
Training evaluation
Presentation skills
Analytical skills
Problem solving
Microsoft Office Suite
Virtual training
Classroom instruction

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-learning
Captivate
Adult Education
Training Development
Curriculum Design
Learning Management
Instructional Technology
Technical Writing
Needs Assessment
Insurance Industry
Hybrid Work
Project Management
Stakeholder Management
Evaluation Process
Virtual Instructor-Led Training
Classroom Training
Microsoft Office
Strategic Initiatives
Learning Methodologies

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