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Wayfair

Retail Sales Associate

Burlington, ON, Canada

Pay: $18.5 to $19.5 CAD / hour
Job type: Full-time
Apply by: Oct 24, 2026
Working hours: 20 hours per week
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Come join the team that is reinventing home! Wayfair is hiring a Sales Associate for our Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

The base pay for this position is $18.50 per hour. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Hours: 20 hours per week

Store Hours

Monday - Sunday: 10AM-7pm

Benefits to building a home for your career with Wayfair:

Growth opportunities (Conversions, Promotions, and more!)
Wayfair company discount
401(k) with company match
Referral bonuses

What You’ll Do

As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
Greet customers as they walk in the store
Assist at the cash wrap as needed
Participate in operational aspects of the store, including receiving and replenishment
Exemplify a positive and professional attitude
Engage in a high energy, focused and dynamic work environment
Support launch efforts with set-up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning
Perform other duties as assigned by the shift supervisor
Follow all company policies and Wayfair standards

Criteria

Customer service experience preferred, but open to entry-level
Passion for great customer service and a drive to exceed sales targets
Strong organization, self-motivation, communication and relationship management skills.
Comfortable working in a fast paced and changing environment
Technical acumen to learn necessary software
Associates are expected to have availability to meet the needs of the business.
All employees will be expected to represent the brand through polished communication, personal appearance and professionalism
Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Essential Functions

Excellent verbal communication skills
Excellent active listening skills
Excellent sales and customer service skills
Ability to anticipate customers' needs
Technical acumen to learn necessary software and systems
Ability to process information and merchandise through a computer system and POS register system

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Working Hours

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday - Sunday 10am - 7pm. Employee shifts may include two hours before or after store hours.

Employment/promotion to this role will be contingent on successful completion of a background check.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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More about this job

Responsibilities

Create a positive customer experience by greeting shoppers, helping them connect with Wayfair products, and supporting sales and checkout. Assist with store operations, including receiving and replenishment, unloading and unpacking deliveries, assembling furniture, stocking shelves, and cleaning.

Requirements

Customer service experience is preferred but entry-level applicants are welcome; candidates should have strong communication, listening, organization, and relationship-management skills, along with a customer-focused approach and ability to work in a fast-paced environment. Applicants must be able to learn store software and POS systems, communicate and comprehend English for safety, meet variable scheduling needs, and perform physical tasks that may involve lifting up to 50 pounds.

Skills

Customer Service
Sales
Verbal Communication
Active Listening
Organization
Self-Motivation
Relationship Management
Professionalism
Point-Of-Sale Systems
Computer Skills
Merchandising
Receiving And Replenishment
Teamwork
Adaptability
Physical Stamina

Benefits

Growth Opportunities
Wayfair Company Discount
401(k) With Company Match
Referral Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Customer Service
Customer Experience
Brand Ambassador
Sales Targets
Cash Wrap
Point-Of-Sale Register
Store Operations
Receiving
Replenishment
Unloading Trucks
Furniture Assembly
Stocking Shelves
Inventory
Communication
Active Listening
Relationship Management
Scheduling
Background Check
Physical Lifting

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