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Account Manager, Commercial Insurance
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…commercial clients. This role is responsible for managing day-to-day client needs, ensuring policy accuracy, and supporting the Risk Advisor in maintaining and growing client relationships.…

Waypoint

Account Manager, Commercial Insurance

Vancouver, BC, Canada

$65,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ years of Account Manager experience in Commercial Insurance.
Posting language: English
Posted: Oct 28, 2026

Original job description

POSITION OVERVIEW

The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day-to-day client needs, ensuring policy accuracy, and supporting the Risk Advisor in maintaining and growing client relationships. The Account Manager is a key contributor to client retention and satisfaction, leveraging strong communication, technical knowledge, and organizational skills to deliver timely and accurate insurance solutions.

This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required by management.

RESPONSIBILITIES:

Client Support & Internal Communication

Assist with day-to-day client service needs, including policy changes, endorsements, certificates, and inquiries.
Respond to client emails and calls promptly and professionally.
Maintain strong, supportive relationships with clients, insurers, and internal teams.
Participate in regular check-ins with Risk Advisor to review current workload, clarify expectations, and assist in prioritizing tasks to ensure deadlines and service standards are met.
Collaborate with internal departments (administration, claims, underwriting, finance).
Act as a liaison between clients and insurers to ensure clear communication and resolution of issues.

Policy Administration

Work under the guidance of a Risk Advisor to review renewal lists to ensure timely completion of renewals.
Track renewal timelines and follow up on outstanding documentation or action.
Ensure all policy changes, endorsements, certificates, and documents are issued accurately and promptly.
Prepare insurance documents such as proposals, submissions, binders, certificates, statement of values and property schedules.
Review policy documents and endorsements from insurers for accuracy.
Support the Risk Advisor in identifying coverage gaps and recommending appropriate solutions.

Learning & Development

Participate in training programs to develop technical knowledge of commercial insurance products.
Build familiarity with markets, coverages, underwriting requirements, and brokerage systems.
Grow into more complex account servicing responsibilities over time.

Strategic Client Management

Support the Risk Advisor in developing and executing client service plans.
Assist in identifying opportunities for account rounding and cross-selling.
Contribute to client retention strategies by ensuring consistent and proactive service delivery.

Compliance and Documentation

Ensure proper documentation is maintained in the management system (Epic).
Adhere to brokerage procedures and E&O best practices.
Maintain confidentiality and regulatory compliance.
Assist in gathering underwriting information and preparing risk summaries.

Additional duties and responsibilities may be added during the course of employment.

REQUIREMENTS:

Level 2 BC Insurance License.
3+ years of Account Manager experience in Commercial Insurance.
Refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues, driven by a commitment to delivering exceptional experiences.
Excellent written and verbal communication skills, ensuring interactions are clear and concise.
Proficient in working within a team environment and managing diverse tasks.
Strong organizational skills, attention to detail, and ability to manage workload effectively.
Prior experience in Commercial Insurance or related fields is an asset.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and brokerage management systems such as EPIC.

Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion. We honour and respect the unique backgrounds, experiences, and perspectives of all individuals. We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply.

If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. We will work with you to ensure the necessary arrangements are in place to support.

The salary range for this role is $65,000 to $90,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com

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More about this job

Responsibilities

Manage day-to-day commercial insurance client needs, including policy changes, renewals, documentation, and communication with clients, insurers, and internal teams. Support the Risk Advisor with client service plans, retention and cross-selling opportunities, coverage reviews, and accurate, compliant recordkeeping.

Requirements

Requires a Level 2 BC Insurance License and at least three years of commercial insurance account management experience. Candidates should have strong communication, organization, teamwork, and attention-to-detail skills, along with proficiency in Microsoft Office and brokerage management systems such as EPIC.

Skills

Commercial Insurance
Policy Administration
Renewal Management
Insurance Documentation
Client Communication
Insurer Liaison
Coverage Analysis
Account Retention
Cross-Selling
Underwriting Information Gathering
Risk Summaries
Compliance
Attention To Detail
Workload Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Level 2 BC Insurance License
Account Management
Client Service
Policy Changes
Endorsements
Certificates
Renewals
Policy Administration
Insurance Proposals
Insurance Submissions
Binders
Statements Of Values
Property Schedules
Coverage Gaps
Underwriting Requirements
Account Rounding
Cross-Selling
Client Retention
Risk Summaries
E&O Best Practices
Regulatory Compliance
EPIC
Microsoft Office
Word
Excel
Outlook

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