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Added 53 mins ago
Senior Customer Success Manager
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Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
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Added 53 mins ago
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Waypoint

Advisor, Auto Insurance

North Vancouver, BC, Canada

Pay: $43,000 to $50,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

POSITION OVERVIEW

As an Advisor, Auto Insurance, you will play a key role in our team of dedicated insurance professionals, delivering personalized services and experiences to clients at our branches. This role offers the opportunity to leverage your customer service skills and auto insurance expertise to understand each client’s specific needs, create tailored insurance solutions, and leave a remarkable first impression with every interaction. This is an in-office role located at our North Vancouver location.

RESPONSIBILITIES:

Insurance Processing & Administration

Process renewals, endorsements, and cancellations for ICBC and optional in-house auto insurance with meticulous attention to detail.
Assess product terms, conditions, coverages, limits, and exclusions, utilizing your expertise to provide clients with tailored insurance solutions.
Utilize in-house CRM systems to maintain accurate client information and insurance policy details, ensuring the highest standards of accuracy and confidentiality.
Oversee the distribution of plates, permits, and debit/credit receipts, ensuring meticulous record-keeping and precise accounting.
Continuously develop and sustain a strong working knowledge of ICBC products, private auto insurance manuals, best practices, standards, and systems.
Maintain high processing standards for storage, retrieval, and confidentiality of clients' information, ensuring accuracy and protection. client engagement

Client Engagement

Engage with both new and returning clients through consultative in-person or phone interactions, driven by a deep passion for understanding their needs and building lasting trust.
Conduct thorough reviews of clients' current coverage, offering educated recommendations of Navacord's relevant products and services to ensure comprehensive protection.

Sales

Meet and exceed sales, business-building, and retention targets, employing strong sales techniques while upholding Navacord's values and standards.
Process payments and follow up on outstanding balances, demonstrating a commitment to exceptional customer care and financial accuracy.

Individuals working out of a branch with ICBC Driver’s Licensing will be required to perform ICBC licensing duties such as manage bookings, scheduling exams, identification and documentation, and other administrative responsibilities, as necessary.

Additional duties and responsibilities may be added during the course of employment.

Requirements:

Level 1 BC General Insurance License.
Experience in the insurance industry within BC or other provinces and territories is an asset.
Refined interpersonal and communication skills, with the ability to connect deeply with clients and foster trust, driven by a passion for delivering exceptional experiences.
Excellent written and verbal communication skills, ensuring clear, concise interactions with clients and colleagues.
Previous sales experience is highly valued, highlighting your ability to meet goals and deadlines while delivering outstanding customer service with a resourceful approach.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

The salary range for this role is $43,000-$50,000 per year, plus commissions. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com.

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More about this job

Responsibilities

Process ICBC and optional auto insurance renewals, endorsements, cancellations, payments, and related records while maintaining accurate and confidential client information. Engage clients in person and by phone to review coverage, recommend suitable products, build lasting relationships, and meet sales, retention, and business-development targets.

Requirements

A Level 1 BC General Insurance License is required; insurance industry experience in British Columbia or elsewhere is an asset. Candidates should have strong interpersonal and written and verbal communication skills, a client-focused approach, and preferably previous sales experience.

Skills

Customer Service
Auto Insurance Expertise
Client Needs Assessment
Insurance Policy Processing
Insurance Administration
Coverage Analysis
Consultative Sales
Client Relationship Building
Communication
Attention To Detail
CRM Systems
Record-Keeping
Payment Processing
Sales Target Achievement
ICBC Product Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Level 1 BC General Insurance License
ICBC
Auto Insurance
Optional Auto Insurance
Insurance Renewals
Endorsements
Cancellations
Insurance Coverage
Policy Terms And Conditions
Coverage Limits
Exclusions
CRM Systems
Client Information
Confidentiality
Insurance Administration
Plate And Permit Distribution
Payment Processing
Client Engagement
Consultative Sales
Coverage Reviews
Customer Service
Sales Targets
Business Development
Client Retention
ICBC Driver Licensing
Booking And Scheduling
Identification And Documentation

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