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Waypoint

Mobile Road Advisor, Auto Insurance

New Westminster, BC, Canada

$40,000 to $52,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Experience: At least 1 year of previous experience in insurance, demonstrating a strong understanding of insurance products and client service.
Posting language: English
Posted: Oct 29, 2026

Original job description

POSITION OVERVIEW

Navacord is seeking a highly motivated Mobile Road Advisor to join our client-focused team. In this role, you will play a crucial part in servicing client insurance needs through in-person visits at dealerships across British Columbia. This position is ideal for individuals passionate about client service, eager to develop into a producer role, and who enjoy the flexibility and variety of working on the road. As a subsidiary of a well-established insurance brokerage experiencing significant growth, we are expanding our team to better serve our clients.

This is an on-site position based out of our New Westminster branch location. A personal vehicle to travel between dealerships within the service region and the branch is required.

RESPONSIBILITIES:

Client Engagement and Service

Engage with clients to understand their insurance needs, providing expert advice to ensure they receive the most suitable coverage.
Build and maintain strong, trust-based relationships with clients by proactively anticipating their needs and delivering exceptional service.
Offer guidance and assistance to ensure clients have smooth and efficient claims experience.

Insurance Processing & Administration

Process renewals, endorsements, and cancellations for ICBC and optional in-house auto insurance with meticulous attention to detail.
Assess product terms, conditions, coverages, limits, and exclusions, utilizing your expertise to provide clients with tailored insurance solutions.
Utilize in-house CRM systems to maintain accurate client information and insurance policy details, ensuring the highest standards of accuracy and confidentiality.
Provide support to clients throughout the claims process, helping them navigate and resolve any issues that arise.
Continuously develop and sustain a strong working knowledge of ICBC products, private auto insurance manuals, best practices, standards, and systems.
Maintain high processing standards for storage, retrieval, and confidentiality of clients' information, ensuring accuracy and protection.

Business Development and Sales

Meet and exceed sales, business-building, and retention targets, employing strong sales techniques while upholding Navacord’s values and standards.
Identify and pursue new business opportunities by securing expiry dates and cross-selling additional insurance products.
Actively seek out and engage potential clients to expand the client base and contribute to the company's growth objectives.

Travel and Mobility

Travel short distances within a specified region on a daily basis to visit clients at dealerships and other locations as required.
Manage travel schedules efficiently to optimize client visits and service delivery.

Additional duties and responsibilities may be added during the course of employment.

Requirements:

Level 1 Insurance Broker License.
At least 1 year of previous experience in insurance, demonstrating a strong understanding of insurance products and client service.
Valid driver's license in British Columbia and access to a reliable vehicle for travel purposes.
High motivation and excellent time management skills to effectively balance multiple tasks and client visits.
Ability to thrive in a team environment while working independently in the field.
Outstanding client service skills with a focus on building long-term relationships and achieving high client satisfaction.
Strong accountability and problem-solving abilities to address client needs and resolve issues.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

The salary range for this role is $40,000 to $52,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com.

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More about this job

Responsibilities

Advise and support clients with auto insurance needs, process ICBC and private auto policy transactions, and assist clients through claims. Visit dealerships across the service region, build client relationships, and meet sales, retention, and business-development targets.

Requirements

Applicants must hold a Level 1 Insurance Broker License, have at least one year of insurance experience, and possess a valid British Columbia driver's license and reliable vehicle. They should demonstrate strong client-service, time-management, accountability, and problem-solving skills, and be able to work independently in the field and collaboratively with a team.

Skills

Client Service
Insurance Advice
Client Relationship Building
Claims Support
Insurance Processing
Sales
Business Development
Cross-Selling
Time Management
Problem-Solving
Accountability
Confidentiality
Organization
Independent Field Work

Visa sponsorship

Not detected in the job text

Keywords

ICBC
Auto Insurance
Private Auto Insurance
Insurance Renewals
Endorsements
Cancellations
Insurance Claims
Insurance Coverage
Policy Terms And Conditions
Coverage Limits
Exclusions
CRM Systems
Client Service
Sales Targets
Business Development
Client Retention
Cross-Selling
Expiry Dates
Dealership Visits
Confidentiality
British Columbia Driver's License
Reliable Vehicle

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