Customer Service & Office Administrator

About the Role

The Customer Service & Office Administrator supports customers and internal teams through order processing, customer service, inventory coordination, and day-to-day office administration. This role is ideal for someone who is organized, dependable, and committed to providing a positive customer experience.

About WBM

WBM Technologies is a Western Canadian leader in Managed IT, Security, Data, AI, Digital Transformation, and Print solutions. At WBM, we provide customers with reliable print technology, supplies, service, and support.

What You’ll Do

Customer Service

• Respond to customer inquiries by phone and email.
• Provide friendly, timely, and professional customer service.
• Work with internal teams to resolve customer requests and concerns.

Order and Inventory Support

• Process customer orders accurately and efficiently.
• Maintain customer, order, and inventory information.
• Assist with inventory-related processes and system updates.
• Help coordinate supplies, service requests, and other customer needs.

Office Administration

• Support daily office and operational activities.
• Maintain accurate and organized records.
• Handle confidential customer and company information appropriately.
• Assist with additional administrative projects and team priorities.

Process Improvement

• Identify opportunities to improve administrative processes and customer service.
• Support the team in maintaining efficient and consistent workflows.

What You'll Bring

• Three or more years of customer service and administrative experience.
• Strong communication, organization, and customer service skills.
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience working with confidential information.
• A proactive, dependable, and team-oriented approach.
   

Why Join WBM?

At WBM, you’ll be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to helping organizations across Western Canada succeed.

 Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on LinkedIn @wbmtech.