Jobs in Canada

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Added 9 mins ago
A
Front Desk Agent (Part-Time)
AccorHotel
Toronto, ON
- $30.75 CAD / hour
- Part-time
- On-site
Must have effective communication skills · Must have a good command of the English language
Added 9 mins ago
MC
Customer Service Representative
Mac's Convenience Stores, Inc
Elmira, ON
- Part-time
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Added 9 mins ago
MC
Customer Service Representative
Mac's Convenience Stores, Inc
Elmira, ON
- Part-time
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Added 9 mins ago
Sales Associate-Retail
Roots
Newmarket, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 9 mins ago
Employment Counsellor
VPI INC.
Etobicoke, ON
…for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and…
Added 9 mins ago
Employment Counsellor
VPI INC.
Ajax, ON
…for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and…
Added 9 mins ago
Employment Counsellor
VPI INC.
Hamilton, ON
…for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and…
Added 9 mins ago
AP
Talent Acquisition Coordinator
AFD Petroleum Ltd.
Edmonton, AB
- Temporary
…Alberta, B.C., Yukon, and Alaska. With over three decades of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our…
Added 9 mins ago
SHOP LABOURER
AFD Petroleum Ltd.
Nisku, AB
Job Summary: Our Nisku Tanks division manages tanks from 1,000 L to 80,000 L with setups unique to every customer. Reporting to the Service Manager, the Shop Laborer is required to work on…
Added 9 mins ago
WT
Service Delivery Manager
WBM Technologies
Calgary, AB
- Full-time
This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery.
Added 9 mins ago
KW
Distribution Administrator
Kintetsu World Express Inc.
Brampton, ON
- $20 to $21 CAD / hour
- Full-time
We are seeking a Distribution Administrator to provide customer service support within our Distribution Department. In this role, you will service the needs of clients, respond to customer…
Added 9 mins ago
WE
Mechanical Engineer-in-Training
Williams Engineering Canada Inc
Vancouver, BC
- Full-time
Position Purpose: Working closely with the Project Manager, assisting on various projects, and contributing to the technical capability and production requirements of the Service Line.…
Added 9 mins ago
Intermediate Mechanical Engineer
Williams Engineering Canada Inc
Calgary, AB
Position Purpose: Working closely with the Project Manager, acting as Technical Lead on various projects, and supporting the technical capability and production requirements of the…
Added 9 mins ago
Fleet Line Haul Driver
Leons Furniture Limited
Dartmouth, NS
need enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
Brick Associate, Sales
Leons Furniture Limited
Saint John, NB
need enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
Sales Consultant
Leons Furniture Limited
Saint John, NB
need enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
In-Store Customer Service
Leons Furniture Limited
Fredericton, NB
a Customer Service Associate, you will be reporting to the Operations Manager.
Added 9 mins ago
Fleet Helper
Leons Furniture Limited
NL
need enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
Fleet Intown Driver
Leons Furniture Limited
NL
need enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
DC Material Handler
Leons Furniture Limited
Dartmouth, NS
Distribution Manager. We need enthusiastic people with a great customer focused
Added 9 mins ago
Brick Associate, Customer Service
Leons Furniture Limited
NL
a Customer Service Associate, you will be reporting to the Operations Manager.
Added 9 mins ago
Merchandising Representative- The Brick
Leons Furniture Limited
NL
enthusiastic people with a great customer focused attitude! The winning
Added 9 mins ago
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
Supports the Manager and or Director and the rest of their Supporter Engagement Team in the development of donor and participant fundraising programs, including Run for The Cure, Relay for…
Added 9 mins ago
Housekeeping Supervisor (Industrial Facility)
TEAM GROUP OF COMPANIES
Oshawa, ON
Must possess a High School Diploma or equivalent GED; · Must possess a valid Ontario 'G' Driver’s License;
Added 9 mins ago
UB
Full-time Store Supervisor | Boisbriand
Urban Barn Ltd.
Boisbriand, QC
- Full-time
…our employees feel right at home. Here, you will enrich the customer experience while growing your experience with a well-known Canadian…

WBM Technologies

Service Delivery Manager

Calgary, AB, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
Posting language: English
Posted: Oct 28, 2026

Original job description

ABOUT THE ROLE

Lead a team of technical professionals while overseeing service delivery for a portfolio of clients. You will strengthen client relationships, keep commitments and priorities on track, and foster an environment where your team can do its best work.

This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery.

ABOUT WBM

WBM Technologies is one of Western Canada’s leading IT solutions providers. We are passionate about technology, committed to our communities, and focused on creating meaningful outcomes for our clients and team members.

We are looking for people who are accountable, collaborative, and motivated to grow with us as we work toward becoming the #1 Managed Service Provider in Western Canada.

WHAT YOU WILL DO

Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.

WHAT YOU’LL BRING

2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
Experience leading, guiding, or coordinating people in a fast-paced environment.
A strong customer service mindset with clear, professional communication skills.
Excellent organization, time management, and the ability to manage shifting priorities.
Working knowledge of the IT industry and service-level expectations.
Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset.
A collaborative approach and a genuine desire to help clients and team members succeed.

WHAT SUCCESS LOOKS LIKE

Clients feel informed, supported, and confident in the service they receive.
The technical team has clear direction, strong support, and shared accountability.
Service commitments, priorities, and follow-ups are managed consistently.
You identify practical ways to strengthen service delivery and the overall client experience.

WHY JOIN WBM?

At WBM, you’ll be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to helping organizations across Western Canada succeed.

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on LinkedIn @wbmtech.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Service Delivery Manager at WBM Technologies will build relationships with assigned clients and lead a technical team. They will coordinate priorities, scheduling and dispatch, and monitor service levels and client commitments.

Requirements

Candidates need 2+ years in service delivery, coordination, scheduling, dispatch or a similar client-focused role, plus people-leadership experience. WBM also wants strong customer service and communication skills, IT industry knowledge, and Microsoft Office skills.

Skills

Service delivery management
Team leadership
Team development
Scheduling
Dispatch coordination
Priority management
SLA reporting
Service level monitoring
Risk management
Process improvement
IT service delivery
Customer service
Written and verbal communication
Time management
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Power BI

Benefits

Medical coverage
Dental coverage
Disability coverage
Group RRSP
Career growth opportunities
Community involvement opportunities

Keywords

Service Delivery Manager
service delivery
IT service management
managed services
team leadership
dispatch
scheduling
SLA reporting
service level agreements
Power BI
Microsoft Excel
Outlook
PowerPoint
Word
IT project management
customer service
managed service provider
IT operations
account management

Seniority

Mid level

Perks

Retirement plan

Tools

Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Power BI

Languages

English

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Work requirements

Jobs in Canada