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Added 10 mins ago
S
Operations Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 10 mins ago
MA
General Manager - Fueling
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- Full-time
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Added 21 mins ago
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Condo Property Manager
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Kitchener, ON
- Full-time
Role Description The Condo Property Manager is a full-time, on-site role based in Kitchener, ON, responsible for the day-to-day operations of assigned condominium communities. This role…
Added 21 mins ago
SA
Senior Customer Success Manager
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Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
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Added 21 mins ago
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Manager Regulatory & Management Reporting
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- Full-time
We are hiring a full-time permanent Manager, Regulatory & Management Reporting position working out of Edmonton, AB. We welcome applications from internal and external candidates.
Added 24 mins ago
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Added 24 mins ago
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Added 24 mins ago
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Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
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Added 24 mins ago
Senior Manager, Store Experience & Services
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Added 36 mins ago
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Residence Supervisor - Manchester City Centre
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- Full-time
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Added 37 mins ago
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- Full-time
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Added 37 mins ago
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Adobe Site Reliability Engineer (SRE) – CDN & Web Performance
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Participate in the shared on-call rotation as the platform subject-matter expert and lead incident management for customer-facing events.
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Added 49 mins ago
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Added 51 mins ago
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Added 51 mins ago
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Account Executive / Manager
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- $80,000 to $100,000 CAD / year
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Most of your time goes on live deals, and most of those deals happen in person. You'll sit down with owners and general managers in their restaurants to learn how the phone is handled…
Added 51 mins ago
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Senior Environmental Engineer - Prince George, BC
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Prince George, BC
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Tidewater has an exciting opportunity for a Senior Environmental Engineer reporting to the General Manager of the refinery. This is a full-time position based in Prince George, BC.
Added 51 mins ago
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Assistant Front Office Manager
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Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your…
Added 52 mins ago
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WCB-Alberta

Adjudicator

Calgary, AB, Canada
AB, Canada
Edmonton - Central, Canada

Salary: $70,190 to $79,288 per annum (Pay Grade 9) · Full-time

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Job details

Pay: Salary: $70,190 to $79,288 per annum (Pay Grade 9)
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Adjudicator

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Adjudicator
Client Services

Edmonton & Calgary, AB

Permanent, Full Time

Start every day feeling good about the work you do. If you value service, care, excellence and fairness, you’ll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.

How you’ll make a difference:

By demonstrating your critical thinking and problem-solving skills through gathering and analyzing relevant information, you’ll help injured workers recover their lives. You can thrive in this dynamic position where you’ll determine entitlements on disability claims according to the Workers’ Compensation Act and policies. You’ll make balanced and accurate decisions on a high volume of claims and communicate them promptly while treating clients with respect and fairness. You’ll also assess and facilitate access to appropriate benefits and unique services that help injured workers in their recovery and return to work. With your expertise in caseload management, you’ll be a valued member of our team, sharing your passion for helping people and building relationships with clients and colleagues.

Your responsibilities:

Maintain a high-volume caseload by making timely, well-informed decisions regarding claims, including entitlement of medical and financial benefits.
Determine when claims may require further services or support from a case manager.
Obtain medical opinions and coordinate or authorize medical treatment by liaising with injured workers, employers, health-care providers, and representatives.
Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements, anchored to the Workers’ Compensation Act and policies.
Navigate conflict and lead challenging conversations using de-escalation and empathy. Maintain productive relationships while potentially delivering adverse decisions.
Use various communication methods (phone, conference calls, and written correspondence) when delivering regular claim updates or decisions.
Build partnerships to work collaboratively to meet shared objectives.
Deliver high level customer service and act as an educator and negotiator when managing client expectations.
Maintain timely communication and documentation.
Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

Your experience and skills:

A degree or diploma in Social Sciences, Rehabilitation or Business is preferred. An equivalent combination of related education and relevant experience may be considered.
Experience in caseload management, including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets.
Ability to create business relationships with partners and reach agreement on courses of action.
Work independently and prioritize workload.
Quick learner with a strong record of personal achievements.
Goal oriented with solid decision-making and planning skills.
Reliability and excellent time management skills are critical to this position.
Proficient computer knowledge and keyboard skills are essential.
Familiarity with medical or rehabilitative terminology is an asset.
Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner.
Effective communication skills – active listening, collaboration and effective verbal and written communication skills will lead to your success.

What we offer:

As one of Alberta’s Top Employers we offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical Edmonton or Calgary office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee_handbook

Salary: $70,190 to $79,288 per annum (Pay Grade 9)

Join our upcoming Adjudicator class, anticipated to start January 2027. Please note, successful candidates must be available to attend twelve (12) weeks of training at the time of hire. Training is delivered in a hybrid model (a combination of in-person and at your primary home residence), and candidates must work in-office as scheduled. Skills assessments will be administered as part of the selection process. Final successful candidates for this position will be asked to undergo a security clearance.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Posting Date: October 9, 2026

Closing Date: October 25, 2026 (this competition may be used to fill future vacancies)

We thank all applicants for their interest; however, only candidates selected for a skills assessment and/or subsequent stages will be contacted.

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More about this job

Responsibilities

The adjudicator is responsible for managing a high-volume caseload by making timely, well-informed decisions regarding medical and financial benefit entitlements under the Workers' Compensation Act. They also coordinate medical treatment, facilitate return-to-work services, and maintain professional relationships with injured workers, employers, and health-care providers.

Requirements

Candidates should possess a degree or diploma in Social Sciences, Rehabilitation, or Business, or an equivalent combination of education and experience. Strong skills in caseload management, decision-making, and effective communication are essential for success in this role.

Skills

Caseload management
Critical thinking
Problem-solving
Decision-making
Communication
Active listening
Negotiation
Time management
Conflict resolution
De-escalation
Medical terminology
Computer proficiency
Planning
Relationship building
Documentation

Benefits

Competitive salaries
Flexible work schedules
Hybrid work opportunities

Visa sponsorship

Not detected in the job text

Keywords

Adjudicator
Workers' Compensation Act
Caseload management
Disability claims
Medical management
Vocational rehabilitation
Employment counseling
Policy application
Customer service
Conflict resolution
De-escalation
Documentation
Negotiation
Time management
Hybrid work
Social Sciences
Rehabilitation
Business
Health care
Wage replacement
Medical aid
Entitlement decisions
Critical thinking
Problem solving
Planning
Relationship building
Active listening
Professional correspondence
Security clearance
Training

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