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Added 13 mins ago
A
Technology Change Control Analyst
Aviso
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso's technology environment.
Added 13 mins ago
R
Bilingual Senior HR Business Partner – Corporate Groups
Radio-Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 13 mins ago
TP
Manager, Communications
The Princess Margaret Cancer Foundation
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
At the PMCF, every one of us carries the fire for someone else. Join us as we inspire a movement and help us achieve our vision to change the way we understand, diagnose, and treat cancer.
Added 13 mins ago
LC
Spécialiste Bilingue, Assurance de la Qualité, Produits Frais
Loblaw Companies Limited
Boucherville, QC
- Full-time
Continuous communication with QA Manager/Quality Assurance Team/Category Management Team/Supply Chain/Distribution Operations
Added 13 mins ago
E
Senior Advisor - Operational and Closure Readiness
eTeam
Montreal, QC
- $75 to $90 CAD / hour
- Contract
…execution, working closely with Move & Sell Readiness Lead, Regional Change Lead, local site representatives and SMEs (including trainers & testers). The Senior Advisor ensures activities…
Added 13 mins ago
P
Accounts Receivable Specialist (1 year contract)
PointClickCare
Mississauga, ON
- $26.44 to $29.8 CAD / hour
- Contract
…human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI…
Added 13 mins ago
CN
Director, Governance and Controls
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Supporting organizational change management initiatives.
Added 13 mins ago
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Senior Cloud / AI Developer - Train Control , OT
CN
Quebec, QC
- Full-time
Estimate the overall solution costs (e.g. telecom, SandC, vendor, infrastructure, development, etc.) and share information with the Project Manager and stakeholders.
Added 13 mins ago
M
Program Manager – Tool & Die Manufacturing
MicroAgility
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Program Manager with a strong background in tool and die manufacturing to manage automotive tooling programs from initial quotation through final delivery and…
Added 13 mins ago
CI
Data Governance Manager -- AMADC5965947
Compunnel Inc.
Toronto, ON
- $55 to $70 CAD / hour
- Contract
🚀 We're Hiring: Program Manager – Data Governance
Added 14 mins ago
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Architectural Interiors - Project Management
Teknion
Montreal, QC
- Full-time
The Project Manager, Architectural Interiors, Montreal, is accountable for managing, assisting, and facilitating the full project lifecycle - from initial quotation to final installation -…
Added 14 mins ago
AL
Residential Property Manager
Avenue Living Residential
AB · Edmonton, AB
- Full-time
…and demonstrate grit in overcoming challenges and adapting to…
Added 14 mins ago
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GTM Campaign Manager
Procurify
Remote, Canada
- Full-time
- Remote
…driven, systems-minded, and execution-focused GTM Campaign Manager to join us on our…
Added 14 mins ago
Lead Software Developer
Geotab
Toronto, ON · Oakville, ON · Waterloo, ON
…stakeholders on execution choices and trade-offs, and advise manager with insights and recommendations to improve the…
Added 14 mins ago
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Supply Chain Cooridnator
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
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Added 14 mins ago
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Registered Nurse, Operating Room
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a…
Added 27 mins ago
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General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 27 mins ago
LT
Senior Project Manager with Airline Technology
Lorven Technologies Inc.
Canada
- Contract
Role: Senior Project Manager with Airline Technology
Added 27 mins ago
Q
Project Manager
Querentia
Vancouver, BC
- Contract
We are seeking an experienced Project Manager to lead and deliver medium-complexity projects involving multidisciplinary teams and multiple stakeholders. The ideal candidate will be…
Added 27 mins ago
CI
Manager, Distribution Centre and Logistics
Compugen Inc
Richmond Hill, ON
- Full-time
…transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps…
Added 27 mins ago
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Practice Manager, TELUS Cattle Professional Services - Southern Alberta
TELUS Agriculture & Consumer Goods
Lethbridge, AB
- Full-time
As our clinics continue to grow and evolve, this Practice Manager role will unify operations and create seamless coordination across the Brooks, Taber and Lethbridge locations. You'll be…
Added 27 mins ago
I
Strategic Planning & Process Redesign Manager - 12‑month contract
Indigo
Toronto, ON
- $110,000 to $120,000 CAD / year
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The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating…
Added 27 mins ago
F
Recruteur(e) bilingue / Bilingual Recruiter
FYidoctors
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 27 mins ago
BT
Senior Manager, Small Business Services
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Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 27 mins ago
AI
Junior Software Developer
ATS Industrial Automation
Woodbridge, ON
- Full-time
These responsibilities are subject to change as a function of the individual’s abilities.

WCB-Alberta

Case Manager

Calgary, AB, Canada
AB, Canada
Edmonton - Central, Canada

Salary: $83,441 to $100,174 per annum (Pay Grade 11) · Full-time

Apply About employer

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Job details

Pay: Salary: $83,441 to $100,174 per annum (Pay Grade 11)
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Case Manager

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Case Manager
Client Services

Edmonton & Calgary, AB

Permanent, Full Time

Start every day feeling good about the work you do. If you value service, care, excellence, trust and fairness, you’ll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.

How you’ll make a difference:

You’ll build collaborative relationships with injured workers, their employers, medical service providers and others to develop individualized recovery plans. You’ll play a pivotal role in facilitating medical and re-employment services for clients, working to get them back to work and their lives. You’ll use your strong problem-solving and critical thinking skills to create effective plans that support safe recovery and return to work. With people at the heart of everything we do, you’ll deliver high-level customer service and act as an educator and negotiator while managing client expectations.

Your responsibilities:

Manage a caseload of complex disability claims involving injured workers, employers, health care providers and representatives within strict timelines and a high-volume environment.
Review medical information, workplace details, legislation and policy to determine whether injuries meet the criteria for a compensable workplace claim.
Assess and make entitlement decisions for wage replacement benefits and communicate difficult decisions including denial, conclusion or adjustment of benefits clearly, respectfully and professionally, even when clients may be distressed, upset or disagree with the outcome.
Interpret medical reports, coordinate or authorize medical treatment and ensure timely, appropriate medical interventions.
Evaluate functional abilities and return-to-work readiness, develop detailed plans and facilitate re-employment services that support a safe and sustainable return to suitable work.
Apply structured critical thinking and advanced problem solving to analyze information, identify gaps and make defensible, evidence-based decisions aligned with the Workers’ Compensation Act and policies.
Navigate conflict and lead challenging conversations using de-escalation, empathy and conflict resolution skills to maintain productive relationships across various communication channels (e.g., phone, written correspondence, conference calls and in-person meetings).
Deliver high-level customer service and act as an educator and negotiator when managing client expectations.
Uphold the values, principles and regulations of the Workers’ Compensation Act.

Your experience and skills:

A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management. Related education in Social Work, Psychology, Human Services, Commerce or an equivalent combination of related education and relevant experience may be considered. Additional coursework or certifications in disability management or related fields is an asset.
Minimum of 3 years of experience in disability management, occupational health, vocational or medical rehabilitation, including handling complex disability claims, assessing medical documentation, determining entitlement to benefits, and developing and implementing return-to-work plans.
Proven experience managing a high caseload of complex cases involving multi-party coordination, conflict resolution, critical thinking and the application of legislation and policy to make evidence-based decisions.
Resilient and adaptable, capable of managing high-pressure situations, emotionally difficult cases and adversarial interactions while maintaining professionalism and clear judgment.
Proficient computer knowledge and keyboard skills are essential.
Familiarity with medical terminology, functional assessments and rehabilitation principles to evaluate recovery progress and support decision-making.
Strong communication and active listening skills; able to explain decisions clearly and respectfully, both verbally and in writing.
Conflict resolution and negotiation skills; adept at leading difficult conversations with empathy.
Effective negotiator with a talent for resolving complex, sensitive issues.
Excellent customer service skills, with a proven ability to treat customers with compassion and kindness.
Highly organized multitasker who thrives in high-volume settings.

What we offer:

As one of Alberta’s Top Employers, we offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from a physical office in Edmonton or Calgary and your primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our: Employee_handbook.

Salary: $83,441 to $100,174 per annum (Pay Grade 11)

Skill assessments and pre-interviews may be administered as part of the selection process. Final successful candidates for this position will be asked to undergo a security clearance and must be available to attend five (5) months of training at the time of hire. Training is delivered in a hybrid model (a combination of in-person and at your primary home residence), and candidates must work in-office as scheduled. Our next Case Manager class is anticipated to start January 2027.

The extended nature of the training program is intended to provide adjudication fundamentals in addition to case management training. As such, candidates without adjudication experience will be considered.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, or physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

If interested, please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Posting Date: October 9, 2026

Closing Date: October 25, 2026 (this competition may be used to fill future vacancies)

We thank all applicants for their interest; however, only candidates selected for a skills assessment and/or subsequent stages will be contacted.

Apply About employer

More about this job

Responsibilities

Manage a caseload of complex disability claims by coordinating with injured workers, employers, and medical providers to develop effective recovery and return-to-work plans. You will evaluate medical information and legislation to make entitlement decisions while providing high-level customer service and conflict resolution.

Requirements

Requires a degree or diploma in Social Sciences, Kinesiology, Rehabilitation, or a related field, along with at least 3 years of experience in disability management or vocational rehabilitation. Candidates must possess strong analytical, communication, and negotiation skills to handle complex, high-volume caseloads.

Skills

Disability management
Case management
Conflict resolution
Critical thinking
Problem solving
Medical terminology
Customer service
Negotiation
Active listening
Multitasking
Adjudication
Return-to-work planning
Communication
Interpreting medical reports
Evidence-based decision making

Benefits

Competitive salary
Flexible work schedules
Hybrid work opportunities

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
Case Manager
Workers' Compensation Act
Vocational Rehabilitation
Occupational Health
Medical Rehabilitation
Adjudication
Return-to-work
Conflict Resolution
Negotiation
Critical Thinking
Customer Service
Social Sciences
Kinesiology
Disability Claims
Evidence-based Decision Making
Hybrid Work
Policy Interpretation
Functional Assessments
Medical Documentation

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