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Added 27 mins ago
R&
Financial Analyst
Robertson & Company Ltd.
Markham, ON
- Full-time
…action-oriented variance reporting and overall leading-edge financial…
Added 1 hour ago
E
Financial Systems Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Financial Systems Analyst serves as the bridge between Finance and Technology, ensuring financial systems, reporting tools, and business processes effectively support decision-making…
Added 2 hours ago
TR
Global People Systems Analyst
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $76,000 to $94,000 CAD / year
- Full-time
Ability to apply critical thinking and structured problem‑solving to support system decisions and troubleshooting problems
Added 2 hours ago
P
Contract Commercial Transactions Analyst
Procom
Calgary, AB
- Contract
Procom is searching for a Contract Commercial Transactions Analyst for a 12 month contract. This position is an onsite position at our client’s Calgary office.
Added 3 hours ago
R
Commercial Transactions Analyst
Raise
Calgary, AB
- Full-time
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Added 3 hours ago
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Club Coffee LP
Toronto, ON
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Senior Systems Analyst - Renal Program
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Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 4 hours ago
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Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
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…and is made up of business development, sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals. We are…
Added 4 hours ago
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Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
…test strategy and execution, designing robust frameworks for system reliability and process optimization, leveraging technology to streamline workflows. You will act as a liaison between…
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- Full-time
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Senior Treasury Analyst
Randstad Canada
Toronto, ON · Etobicoke, ON
- $85,000 to $95,000 CAD / year
- Full-time
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Added 4 hours ago
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Regulatory Analyst
targetjobs UK
Toronto, ON
- Full-time
The Regulatory Analyst is responsible for regulatory intelligence tasks and processes within the MedBoard platform and organization:
Added 5 hours ago
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Pension Administration Quality Assurance Analyst
Aon
Toronto, ON
- Full-time
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Added 5 hours ago
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Pension Administration Quality Assurance Analyst
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Montreal, QC
- Full-time
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Victoria, BC
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▪ Analyze and translate business strategy into functional and system requirements.
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Toronto, ON
- Full-time
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Actuarial Configuration Specialist - Pension Administration
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Montreal, QC
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…The team works closely with internal teams to implement and support solutions for clients. This is an excellent opportunity for a pension analyst looking to familiarize themselves with…
Added 5 hours ago
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HRIS Data Management Analyst
York Hills Centre for Children Youth and Families
Aurora, ON
- $68,080 to $74,000 CAD / year
- Part-time
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Providing robust, customer-centric support to all system users.
Added 6 hours ago
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Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
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Added 6 hours ago
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Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
Added 6 hours ago
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Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 6 hours ago
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Technical Analyst
SaskTel
Regina, SK
- Full-time
…development of standards and provisioning advanced technical support. May provide direction and leadership, coordinate workloads, schedule and prioritize activities for other technical…
Added 6 hours ago
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Senior Financial Reporting Analyst, Financial Reporting & Tax
CIBC Mellon
Toronto, ON
- Full-time
…We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into…
Added 6 hours ago
AP
Director, Financial Planning & Analysis
Andean Precious Metals Corp.
Toronto, ON
- Full-time
This role will lead the financial planning process, analyze performance, provide strategic insights, and support strategic planning and corporate development for Andean. The position will…

WCB-Alberta

eBusiness Help Desk Analyst I (Co-op Student)

AB, Canada
Edmonton - Jarvis, Canada

SALARY: $54,476.00 per annum ($4,539.67 per month) · Full-time

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Job details

Pay: SALARY: $54,476.00 per annum ($4,539.67 per month)
Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

eBusiness Help Desk Analyst I (Co-op Student)

Job Type:

Student Intern/Co-op Student (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

eBusiness Help Desk Analyst I (Co-op Positions)

Business Technology Services – Help Desk Services

Edmonton, AB

Temporary, Full-time Positions (4 months, with a possible extension to 8 months)

Are you passionate about customer service and technology? Join our eBusiness Support team as an eBusiness Help Desk Analyst during the busy annual return season. In this temporary role, you will provide front-line support to external users of WCB systems in a help desk environment. Providing telephone support, troubleshooting, and marketing of e-business systems are key components of this position.

What will you gain?

Experience in a large corporation
Enhanced customer service skills
Problem solving and technical skills
Experience in a great team environment
Fundamentals for a future support-related or customer service career

Responsibilities:

· Deliver responsive and professional telephone support to external users.

· Provide end-user support for e-business systems (web and IVR systems). The support required ranges from basic navigation and help for new users of e-business services, to technical support for online users experiencing system issues.

· Use knowledgebase to troubleshoot and resolve issues in a timely manner.

· Administer security – userID, password and access management.

· Educate and promote features and benefits of online services.

· Document and track customer support inquiries.

· In support of WCB’s focus on delivering excellent customer service, respond to general business questions regarding a customer's WCB account.

Qualifications:

· A student currently enrolled in a business or information technology program.

· Experience in a help desk environment is an asset.

· Strong ability to interpret problems and issues from novice and experienced users of e-business applications.

· Proven ability to work effectively with computer technology and to learn new technology quickly.

· A positive “can-do” attitude and customer focus approach.

· Excellent customer service skills including outstanding listening and communication (verbal and written) skills. Ability to respond with clarity and professionalism.

· Equivalencies may be considered.

SALARY: $54,476.00 per annum ($4,539.67 per month)

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Note: Temporary full-time co-op positions for 4 months from January 4, 2027 – April 30, 2027, with the possibility of extension. You must be a student currently enrolled in a business or information technology program to be considered for these positions.

Please submit resumes to www.wcb.ab.ca/careers. Final external candidates will be asked to undergo a security clearance.

Posted: October 2, 2026 Closes: October 18, 2026

We thank all applicants for their interest, however, only candidates under consideration will be contacted.

Apply About employer

More about this job

Responsibilities

Provide front-line telephone and technical support to external users of WCB e-business systems. Manage user security, document support inquiries, and promote online service features.

Requirements

Must be a student currently enrolled in a business or information technology program. Requires strong communication skills, technical aptitude, and a customer-focused attitude.

Skills

Customer service
Telephone support
Troubleshooting
Technical support
Problem solving
Communication skills
Active listening
Security administration
User ID management
Password management
Documentation
Web systems support
IVR systems support
Knowledgebase utilization

Benefits

Professional development
Customer service training
Technical skill development

Visa sponsorship

Not detected in the job text

Keywords

eBusiness
Help Desk
Co-op
Student Intern
WCB Alberta
Technical Support
Customer Service
Web Systems
IVR
Security Administration
Troubleshooting
Information Technology
Business
Telephone Support
User Management

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