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Added 19 mins ago
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Financial Analyst - 1.0 Regular
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Ottawa, ON · Nepean, ON
- Full-time
…principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 35 mins ago
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eBusiness Help Desk Analyst I (Co-op Student)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Are you passionate about customer service and technology? Join our eBusiness Support team as an eBusiness Help Desk Analyst during the busy annual return season. In this temporary role, you…
Added 4 days ago
N(
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WCB-Alberta

eBusiness Help Desk Analyst I (Co-op Student)

AB, Canada
Edmonton - Jarvis, Canada

SALARY: $54,476.00 per annum ($4,539.67 per month) · Full-time

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Job details

Pay: SALARY: $54,476.00 per annum ($4,539.67 per month)
Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

eBusiness Help Desk Analyst I (Co-op Student)

Job Type:

Student Intern/Co-op Student (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

eBusiness Help Desk Analyst I (Co-op Positions)

Business Technology Services – Help Desk Services

Edmonton, AB

Temporary, Full-time Positions (4 months, with a possible extension to 8 months)

Are you passionate about customer service and technology? Join our eBusiness Support team as an eBusiness Help Desk Analyst during the busy annual return season. In this temporary role, you will provide front-line support to external users of WCB systems in a help desk environment. Providing telephone support, troubleshooting, and marketing of e-business systems are key components of this position.

What will you gain?

Experience in a large corporation
Enhanced customer service skills
Problem solving and technical skills
Experience in a great team environment
Fundamentals for a future support-related or customer service career

Responsibilities:

· Deliver responsive and professional telephone support to external users.

· Provide end-user support for e-business systems (web and IVR systems). The support required ranges from basic navigation and help for new users of e-business services, to technical support for online users experiencing system issues.

· Use knowledgebase to troubleshoot and resolve issues in a timely manner.

· Administer security – userID, password and access management.

· Educate and promote features and benefits of online services.

· Document and track customer support inquiries.

· In support of WCB’s focus on delivering excellent customer service, respond to general business questions regarding a customer's WCB account.

Qualifications:

· A student currently enrolled in a business or information technology program.

· Experience in a help desk environment is an asset.

· Strong ability to interpret problems and issues from novice and experienced users of e-business applications.

· Proven ability to work effectively with computer technology and to learn new technology quickly.

· A positive “can-do” attitude and customer focus approach.

· Excellent customer service skills including outstanding listening and communication (verbal and written) skills. Ability to respond with clarity and professionalism.

· Equivalencies may be considered.

SALARY: $54,476.00 per annum ($4,539.67 per month)

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Note: Temporary full-time co-op positions for 4 months from January 4, 2027 – April 30, 2027, with the possibility of extension. You must be a student currently enrolled in a business or information technology program to be considered for these positions.

Please submit resumes to www.wcb.ab.ca/careers. Final external candidates will be asked to undergo a security clearance.

Posted: October 2, 2026 Closes: October 18, 2026

We thank all applicants for their interest, however, only candidates under consideration will be contacted.

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More about this job

Responsibilities

Provide front-line telephone and technical support to external users of WCB e-business systems. Manage user security, document support inquiries, and promote online service features.

Requirements

Must be a student currently enrolled in a business or information technology program. Requires strong communication skills, technical aptitude, and a customer-focused attitude.

Skills

Customer service
Telephone support
Troubleshooting
Technical support
Problem solving
Communication skills
Active listening
Security administration
User ID management
Password management
Documentation
Web systems support
IVR systems support
Knowledgebase utilization

Benefits

Professional development
Customer service training
Technical skill development

Visa sponsorship

Not detected in the job text

Keywords

eBusiness
Help Desk
Co-op
Student Intern
WCB Alberta
Technical Support
Customer Service
Web Systems
IVR
Security Administration
Troubleshooting
Information Technology
Business
Telephone Support
User Management

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