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Added 39 mins ago
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Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Architectural Design: Lead the design of robust, scalable architectures primarily focused on home-grown solutions, configuration, customization and integration to various systems in and out…
Added 39 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
Develop a comprehensive QA strategy across all Salesforce platforms, incorporating insights from Architecture, Cloud Infrastructure, Security, Data Governance, Development teams, QA Leads,…
Added 39 mins ago
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Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an…
Added 39 mins ago
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Metro Estimating Lead
Microsoft
Goodwood, ON · Toronto, ON
- Full-time
Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world…
Added 39 mins ago
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Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 39 mins ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
Develop and manage integrated program plans spanning cybersecurity strategy, governance, risk and compliance, cloud, digital identity, data protection, resilience, security operations, and…
Added 39 mins ago
I
Services and Solutions - Sales Executive
Insight
Toronto, ON
- Full-time
The Client Solutions Lead (CSL) is an expander role responsible for growing Insight’s Services footprint within assigned districts and executing the district Services plan. Partnering with…
Added 1 hour ago
PM
Lead Software Engineer – Application Security & Architecture
Prospect Markets
Vancouver, BC
- Full-time
Prospect Markets is hiring a senior engineer to lead technology initiatives across our platform. You'll bring deep application security and software architecture expertise to a team…
Added 1 hour ago
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Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 1 hour ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead the design, governance, and oversight of innovative architectures for high risk/impact/complexity, cross-functional technology projects and initiatives by completing solution…
Added 1 hour ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Diagnoses issues spanning application, operating system, database, and network layers, and works with infrastructure, cloud, network, and security teams on platform dependencies.
Added 1 hour ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 1 hour ago
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Service Delivery Manager
Avanade
Toronto, ON
- Full-time
We are seeking an experienced Service Delivery Manager (SDM) to lead the delivery of 24x7 Managed Application Support Services for a large Banking client. The successful candidate will be…
Added 2 hours ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Designs and implements monitoring, observability, and operational support solutions across applications, infrastructure, cloud, container platforms, and digital services.
Added 2 hours ago
I
Java Spring Boot Microservices Developer
Infosys
Mississauga, ON
- Full-time
…artifacts; deliver high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is…
Added 2 hours ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Lead and conduct audit engagements and follow-up reviews as determined by the internal audit plan. These may include system control reviews of business applications and IT infrastructure,…
Added 2 hours ago
A
Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will lead an organization spanning application security, trust engineering, and product management including product-team enablement. Together, these teams will develop the tools,…
Added 2 hours ago
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IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 3 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
Implement and enforce security best practices in cloud environments, including access management, data protection, and compliance with industry standards and regulations.
Added 3 hours ago
C
AI Strategist
Cognizant
Toronto, ON
- Full-time
Foster collaboration across Advisory, Engineering, Security, Cloud, Applications, Experience Design, Organizational Change Management, and Managed Services.
Added 3 hours ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Lead the architecture and technical direction of System Operations (SysOps) software for a mission-critical satellite communications program. Translate operational, security, and system…
Added 3 hours ago
MC
Embedded Software Architect, User Terminals (36137)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Software Architect – User Terminals to define and lead software architecture for military and government satellite communications terminal solutions. This role provides…
Added 3 hours ago
C
Manager Service Operations (PL)-CA
CN
Montreal, QC
- Full-time
Align technology capacity and performance with business demand while optimizing ex. cloud consumption.
Added 3 hours ago
ES
Senior Java Low Latency Developer
Epsilon Solutions Ltd.
Mississauga, ON
- Full-time
Develop RESTful APIs and microservices using Spring Boot and Spring Cloud.
Added 3 hours ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.

WCB-Alberta

IT Specialist II

AB, Canada
Edmonton, AB, Canada

$75,416 to $88,707 CAD / year · Full-time

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Job details

Pay: $75,416 to $88,707 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Experience: Minimum of 3 years’ experience in the IT industry, with at least 1 year of technical support experience with proven technical troubleshooting skills.
Posting language: English
Posted: Oct 27, 2026

Original job description

IT Specialist II

Business Technology Services

Edmonton, AB

Permanent, Full Time

People are at the heart of everything we do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting, software technical assurance, vulnerability management, pipeline creation, and deployment. The IT Specialist II will prepare documentation to maintain the supportability of the applications as per standards and assist the Application & Cloud Services team members and support the Business Technology Services department with projects, activities, and problem resolution as required.

Your responsibilities:

Installation of software in the environment, adhering to change management practices.
Troubleshoot complex hardware or software problems, with standard or non-standard products.
Conducts research on new technology as requested.
Resolves IT related questions or problems.
Prepare systems or environment documentation as per standards.
Ticket response / Liaise with service desk.
Identify and assist in the creation of on-prem & cloud-based processes, which will enable you to contribute to support the business.
Provides training or mentoring within the Application & Cloud Services team or to other BTS groups and provides feedback that will assist senior staff in making both tactical and strategic decisions.
Responsible for hardware and software testing, scripting, packaging, and distribution, and responsible for key deliverables in technology implementation projects.
Support and administration of on-prem and cloud environments.
Participation in the planning and support of ACS projects and initiatives through continuous feedback and research.
Be able to perform as primary support, maintenance, and administration for at least two WCB IT on-prem applications and cloud-based environments (i.e. eCO, PAM, RapidReport, SAM, LCR, Akumina, Workday, etc.)
May be asked to co-ordinate short-term technology initiatives or projects.
There is a requirement to participate in an on-call support rotation.
As an IT professional you may be contacted outside of regular business hours for response to emergency situations.

Your experience and skills:

Graduate from a recognized university or institute of technology in a computer related discipline.
Familiar with Microsoft Power Apps, Teams, Dynamics 365, Integration Runtime.
Demonstrates commitment to continuous learning and self-improvement.
Must have or pursue ISP (Information Systems Professional) designation.
Must have or pursue Azure Fundamentals AZ-900.
Demonstrate competency in supporting Windows systems, Linux skills would be considered an asset.
Minimum of 3 years’ experience in the IT industry, with at least 1 year of technical support experience with proven technical troubleshooting skills.
Strong interpersonal and communication skills, as well as good client service skills.
Strong team player.
Ability to learn and adapt to new technology and processes.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.

Salary: $75,416 to $88,707 per annum (Salary Grade 10)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. Final candidates are required to undergo a security clearance (and credit check) as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: November 10, 2026

We thank all applicants for their interest; however, only candidates selected for a skills assessment, pre-interview video, and/or interview will be contacted.

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More about this job

Responsibilities

Manage day-to-day application operations, including software installation, troubleshooting, testing, scripting, vulnerability management, and deployment across on-premises and cloud environments. Maintain application support documentation, respond to service requests, contribute to technology projects, and provide support and mentoring to team members.

Requirements

Requires a degree from a recognized university or institute of technology in a computer-related discipline and at least three years of IT industry experience, including one year in technical support. Candidates should have Windows support skills, familiarity with Microsoft Power Apps, Teams, Dynamics 365, and Integration Runtime, and must hold or pursue the ISP designation and Azure Fundamentals AZ-900 certification.

Skills

Application Operations
Software Installation
Troubleshooting
Vulnerability Management
Pipeline Creation
Software Testing
Scripting
Software Packaging And Distribution
Windows Systems Support
Cloud Administration
Change Management
Technical Documentation
Client Service
Communication
Teamwork

Benefits

Flexible Work Schedules
Hybrid Work Opportunities
Supportive Leadership
Collaborative Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Application And Cloud Services
Business Technology Services
Application Operations
Software Installation
Change Management
Troubleshooting
Vulnerability Management
Pipeline Creation
Software Testing
Scripting
Software Packaging
Software Distribution
On-Premises Environments
Cloud Environments
Windows
Linux
Microsoft Power Apps
Microsoft Teams
Dynamics 365
Integration Runtime
Azure Fundamentals AZ-900
Information Systems Professional
Technical Support
Technical Documentation
Service Desk
Technology Implementation
Workday
PAM
eCO
RapidReport

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