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Added 4 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Mont-Royal, QC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
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(CAN) Associé à la protection des biens
Walmart
Saint-Hyacinthe, QC
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 19 mins ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
…organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of…
Added 19 mins ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 19 mins ago
I
Client and Operations Associate
Insigneo
Toronto, ON
- Full-time
Strong client service orientation with the ability to respond to requests in a timely, professional, and solution-focused manner.
Added 19 mins ago
K
Administrative Support Specialist
Kelly
Fort Saskatchewan, AB
- $27 USD / hour
- Full-time
Strong customer service mindset and ability to manage competing priorities.
Added 19 mins ago
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Part-Time Key Holder - Bayview Village
Geox
Toronto, ON
- Part-time
Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
Added 19 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
…support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and…
Added 19 mins ago
B
Account Administrator
BrokerLink
Alexis Whitecourt 232, AB · Athabasca, AB · Brooks, AB · Calgary, AB · AB · Fort McMurray, AB · Lethbridge, AB · Medicine Hat, AB · Red Deer, AB · St. Albert, AB · Strathmore, AB
- Full-time
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
Added 19 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
· Relevant education and professional experience supporting commercial strategy, customer engagement or omnichannel delivery; pharmaceutical experience is highly valuable, and relevant…
Added 19 mins ago
Life Advisory Insurance Support Associate (12 Month Contract)
CAA Club Group
Thornhill, ON
…services that put people’s needs first. We provide a dynamic and professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive…
Added 19 mins ago
Life Insurance Agent (12 Month Contract)
CAA Club Group
Thornhill, ON
…services that put people’s needs first. We provide a dynamic and professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive…
Added 19 mins ago
R
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
…what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized…
Added 19 mins ago
CS
Culinary Manager
Cogir Senior Living
Kawartha Lakes, ON · Bloom Lindsay
- Full-time
The Culinary Manager manages all aspects of culinary service within the community to consistently deliver an exceptional dining experience to our residents and guests. The incumbent is a…
Added 19 mins ago
W
Senior Representative - Inside Sales
Wesco
Nanaimo, BC
- Full-time
…You will obtain, create, and and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts…
Added 19 mins ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 19 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 19 mins ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Surrey, BC
- Full-time
Provide expectational customer service ensuring customers have a great experience
Added 19 mins ago
MH
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Marmon Holdings, Inc.
Coquitlam, BC
- Full-time
TRAVEL: Travel in and outside of the Vancouver/Coquitlam region will be required depending on business and Client/Customer requirements.
Added 19 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Belleville, ON
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 19 mins ago
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Business Banking Relationship Manager Trainee
BMO
Guelph, ON
- Full-time
Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
Added 19 mins ago
LA
Automotive Parts Representative
Lordco Auto Parts
Canada
- $19 to $25 CAD / hour
- Full-time
Provide exceptional customer service experience
Added 19 mins ago
HI
Auto Insurance Advisor
HUB International
Moosomin, SK
- Full-time
Acting as the first point of contact to all clients, the Auto Insurance Advisor is responsible for providing professional, accurate, efficient, and courteous advice to all clients with…

WCG Services

Employment Consultant

Kelowna, BC, Canada

Competitive salary of $54,300 per year · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive salary of $54,300 per year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: 107-1835 Gordon Dr. Kelowna, B.C. V1Y 3A4

Travel Expectations: Between Centres to support operational coverage within the Kelowna, West Kelowna or Rutland Centres

Like WCG, you believe in the power of work to transform lives. As an Employment Consultant, you’ll be responsible for aassisting clients to find and maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a positive relationship with the client, encouraging, motivating, and supporting the client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each client.

Key factors in Case Management include assisting clients with job placement opportunities, contacting employers, building confidence, self-motivation, building their skills, strengths, and abilities to achieve and maintain sustainable employment.

Who we're looking for

You love communication and using your customer service focus to assist clients to find employment. As an Employment Consultant, you’ll motivate and support clients through employment-specific training opportunities. With a professional but empathetic lens, you’ll manage multiple client cases with the end goal of helping clients achieve and maintain sustainable employment, increased independence and self-sufficiency.

As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible.

What you’ll do

Assess clients to determine eligibility and ability to look for work as part of a larger, individual action plan
Case management of approximately 80-100 assigned clients in the primary information system (ICM), including, documentation in client eligibility determination, recording client progress, and referrals to interventions and results
Meet WorkBC program goals and service utilization targets
Maintain strong partner relationships internally and externally
Work proactively to maintain Centre job board
Attend Job Fairs and other employer related networking opportunities
Host community and employer events
Research and identify employers and sector opportunities on behalf of clients

Qualifications

What you bring

Post-secondary certificate, degree or diploma in a relevant field
Case Management experience required
Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders
Knowledge of the local labour market, community resources and government assistance programs
Knowledge of job search techniques, career development tools and issues relating to unemployment
Strong digital literacy including social media and Microsoft Office Suite
Adherence to confidentiality and professional codes of conduct

Preferred Criteria

Certified Career Development Practitioner (CCDP) designation
Experience with provincial government and other online tools such as ICM and online employment services

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $54,300 per year
Comprehensive and flexible health and dental benefits
RRSP Matching program of 2.5% base earnings
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

ICWCGWORKBCKEL

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Apply About employer

More about this job

Responsibilities

Assess clients, manage a caseload of approximately 80–100 people, and support them in finding and maintaining sustainable employment through coaching, referrals, and job placement assistance. Build relationships with employers and community partners, maintain the centre job board, and meet WorkBC program goals and service targets.

Requirements

A post-secondary certificate, degree, or diploma in a relevant field and case management experience are required. Candidates should have experience coaching clients with complex barriers, employer and community partnership building, local labour market and resource knowledge, job search and career development knowledge, strong digital literacy, and a commitment to confidentiality; a CCDP designation and experience with ICM are preferred.

Skills

Case Management
Client Assessment
Employment Coaching
Client Mentoring
Job Placement
Employer Outreach
Partnership Building
Labour Market Research
Career Development
Job Search Techniques
Community Resource Knowledge
Microsoft Office
Digital Literacy
Client Documentation
Event Coordination
Confidentiality

Benefits

Health And Dental Benefits
RRSP Matching
Learning And Development Opportunities
Paid Time Off
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

WorkBC
Case Management
ICM
Client Eligibility
Individual Action Plan
Employment Services
Sustainable Employment
Job Placement
Employment Coaching
Client Mentoring
Complex Barriers
Inclusion Groups
Employer Partnerships
Community Agencies
Local Labour Market
Community Resources
Government Assistance Programs
Job Search Techniques
Career Development
Microsoft Office Suite
Social Media
Certified Career Development Practitioner
Online Employment Services
Service Utilization Targets
Employer Networking
Client Referrals

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