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Added 55 mins ago
J
Account Development Representative II
Jobgether
Canada
- Full-time
The position offers hands-on experience in prospecting, account mapping, customer engagement, and modern sales technologies, including AI-powered tools.
Added 1 hour ago
NB
Banking advisor
National Bank of Canada
Campbellton, NB
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
Financial Planner Laval
National Bank of Canada
Laval, QC
- Full-time
Required skills: Client Education, Client Engagement, Client-focused, Communication, Digital literacy, Driving Results, Emotional Intelligence, Finance, Information Analysis, Insurance,…
Added 6 hours ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Calgary, AB
- Full-time
Territory Sales Representative with Leaf Filter
Added 6 hours ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
West Kelowna, BC
- Full-time
Territory Sales Representative with Leaf Filter
Added 6 hours ago
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Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Mississauga, ON
- Full-time
Territory Sales Representative with Leaf Filter
Added 6 hours ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 10 hours ago
NB
Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 14 hours ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur…
Added 14 hours ago
P
Customer Service /Inside Sales Representative | Service à la clientèle / Représentant des ventes internes
PLP
Montreal, QC
- Full-time
Under stand customers needs and provide exceptional service to the CustomerAnalyze and Prepare customer quotes in a timely mannerCheck all pricing and delivery information before entering…
Added 18 hours ago
IF
Technicien de maintenance en véhicules lourds diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
…plus de 40 000 employés aux États-Unis et au Canada. Notre engagement envers la satisfaction des employés est un pilier de notre culture, et nous sommes honorés d'être reconnus par Forbes…
Added 18 hours ago
IF
Conseiller(ère) au service à la clientèle |Québec
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 18 hours ago
IF
Technicien(ne) débutant(e) – Entretien de véhicules lourds
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur…
Added 18 hours ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 18 hours ago
IF
Customer Development Manager FMS
Impact Fulfillment Services
Montreal, QC
- Full-time
Cinq (5) ans ou plus expérience de l’utilisation des systèmes CRM [Customer relationship management (Gestion des relations avec le client)], tels que Sales Force (Force de vente),…
Added 19 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 20 hours ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
…processing, and manage regulator registrations, local data protection representative appointments, and local filings for each operating…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Company Description Expertise AI helps enterprises in traditional industries deploy AI agents that enhance sales and customer experience operations. The company’s forward-deployed engineers…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 1 day ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
We are currently looking for a highly motivated Seasonal Guest Experience Representative to join our team at Square One Shopping Centre in Mississauga.
Added 1 day ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
Functional Stakeholder Engagement & Opportunity Development
Added 1 day ago
CC
Admissions Representative
Commonwealth College
Winnipeg, MB
- Full-time
Role Description The Admissions Representative is a full-time, on-site role based at Commonwealth College’s Winnipeg, MB campus. This position is responsible for guiding prospective…

WCG Services

Service Centre Outbound Specialist (Fixed Term)

Toronto, ON, Canada

Competitive salary of $54,632 per year · Full-time

This date has passed. Check with the employer before applying.

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Job details

Pay: Competitive salary of $54,632 per year
Job type: Full-time
Listed closing date: Oct 30, 2026
Experience: Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Posting language: English
Posted: Oct 22, 2026

Original job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Onsite - Toronto, ON

Status: 6-Months Fixed Term

Application Deadline: October 30th, 2026

Interviewing Timeline: Interviews will commence in the first week of November.

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

What you'll do

Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.
Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.
Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.
Process client and employer financial support claims
Demonstrate flexibility to be able to change activities based on changing requirements and business needs

Qualifications

What you bring

Strong auditing background and data entry experience
Bilingual (English and French) would be considered an asset
Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Proficient in MS Office especially Excel and Word
Detail oriented with a high level of accuracy
Ability to adapt to change
Understanding of the needs of a highly confidential environment
Able to maintain composure during difficult and high-pressure situations
Results driven with creative approach to idea generation and problem solving
Excellent organizational and time management skills
Ability to working in fast paced environment with changing workload

Preferred Criteria

Knowledge of the Employment Services industry

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $54,632 per year
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

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More about this job

Responsibilities

Conduct high-volume outbound outreach to clients, verify and update employment information, and maintain accurate, compliant records. Process and audit client and employer financial claims, support service providers and internal teams, and contribute to operational initiatives and reporting.

Requirements

Candidates should have a strong auditing and data-entry background, 2–3 years of experience in a similar service-oriented role, and proficiency in Microsoft Office, especially Excel and Word. The role also requires accuracy, adaptability, confidentiality, strong organization and time management, and the ability to remain composed in a fast-paced environment; bilingual English and French ability is an asset.

Skills

Auditing
Data Entry
Outbound Customer Outreach
Client Relationship Building
Claims Processing
Financial Claims Processing
Data Verification
Data Accuracy
Recordkeeping
Microsoft Excel
Microsoft Word
Attention To Detail
Confidentiality
Adaptability
Organizational Skills
Problem Solving

Benefits

Learning And Development Opportunities
Generous Time-Off Policies
Inclusive Workplace
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Checkpoint Claims
Claims Processing
Financial Claims
Auditing
Data Entry
Outbound Outreach
Phone
Text Messaging
Email
Employment Services
Employment Ontario
Service Providers
Jobseekers
Employers
Client Information
Employment Status
Data Quality
Reporting
Compliance
Confidentiality
Microsoft Office
Microsoft Excel
Microsoft Word
Operational Initiatives
Project Work
Customer Service

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