Jobs in Canada

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Added 5 mins ago
Bilingual Technology Change & Adoption Specialist
GardaWorld
Montreal, QC
A highly collaborative environment where you will work directly with HR, Talent Acquisition, technology and operational teams
Added 5 mins ago
IC
DevSecOps, Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The DevSecOps, Specialist will report to the Leader, Transaction Scoring – Fraud. You will work closely work closely with engineering teams to remove operational bottlenecks, strengthen…
Added 5 mins ago
C
Business Applications Specialist
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Toronto, ON
- Full-time
As a Technical Specialist, you'll support and enhance applications that are critical to the success of our operational teams. You'll work with colleagues across the business to understand…
Added 20 mins ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 20 mins ago
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Spécialiste des Systèmes de Freinage / Braking System Specialist
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Added 20 mins ago
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Technical Application Administrator- NetSuite
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- Full-time
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Added 35 mins ago
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Provide specialist advice in designated areas of expertise.
Added 35 mins ago
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Clinical Sales Specialist (St. John's, Newfoundland)
H.A.L.O Inc.
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Added 35 mins ago
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Added 35 mins ago
EI
Strategic Sourcing Specialist
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- Contract
Ability to work onsite in Montreal at least 3 days per week
Added 35 mins ago
TC
Recruitment Specialist
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Guelph, ON
- Other
Resumes are being accepted for the position of Recruitment Specialist in the Human Resources department within Corporate Services. Reporting to the Manager, Employee Experience and…
Added 49 mins ago
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Business Analyst
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- Contract
Role: Business Analyst - Cross Border Data Clearance (CBDC) Specialist · The Cross Border Data Clearance (CBDC) Specialist is an execution-focused role within the Enterprise Data Office (EDO)
Added 49 mins ago
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Lead Mechanical Designer
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Vancouver, BC
- Full-time
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Added 49 mins ago
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Data Clearance Specialist
Axelon Services Corporation
Mississauga, ON
- $60 to $64 CAD / hour
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Experience working with global regulatory frameworks governing data handling, sharing, retention, and cross-border transfers
Added 49 mins ago
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Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
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Added 49 mins ago
CCC Intelligent Solutions Analyst
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Waterloo, ON
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC
Added 49 mins ago
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Sr. Manager, Tax Audit & Risk
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Manage external tax advisors, coordinate specialist support, and monitor associated costs against approved budgets
Added 1 hour ago
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Journeyman Electrician – Building Control Systems Specialist
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Coquitlam, BC
- Full-time
Must have unrestricted authorization to work in Canada
Added 1 hour ago
VC
Talent Acquisition Sourcer
VetCare Canada
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
…stewardship and process management; what we need now is an outbound specialist who thrives on uncovering hidden talent and feeding qualified Doctors of Veterinary Medicine (DVMs) and…
Added 1 hour ago
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Data Governance / Data Privacy Specialist
Dexian
ON · Ontario, Canada
- $60 to $70 CAD / hour
- Contract
Manage cross-border data transfer assessments and clearances end-to-end
Added 1 hour ago
M
Senior HR Technology Specialist
Metrolinx
Canada
- Full-time
Our HR Services & Technology Office is looking for a Senior HR Technology Specialist to join the team. Reporting to the Manager, HR Technology, you will be responsible for providing…
Added 1 hour ago
VC
Ecommerce Customer Support Specialist
Vos Collection
Remote, Canada
- Temporary
- Remote
…high-volume Black Friday promotional period. This hands-on operational role resolves online order and post-purchase inquiries, maintains clear records, and escalates exceptions…
Added 1 hour ago
AG
CQV Specialist/Metrologist
AtomVie Global Radiopharma Inc.
Hamilton, ON
- Full-time
Reporting to the Engineering Manager as a CQV Specialist, assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and documentation…
Added 1 hour ago
TM
Procurement and Performance Analyst
The Miller Group
Markham, ON
- $84,000 to $100,000 CAD / year
- Full-time
…infrastructure since 1917. We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest…
Added 2 hours ago
CP
Sr. Specialist Market Risk
Capital Power
Calgary, AB
- Full-time
Hybrid work with 3 days in office

WCG Services

Service Centre Outbound Specialist (Fixed Term)

Toronto, ON, Canada

Competitive salary of $54,632 per year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Competitive salary of $54,632 per year
Job type: Full-time
Apply by: Dec 12, 2026
Experience: Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Posting language: English
Posted: Nov 12, 2026

Original job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Onsite - Toronto, ON

Status: 6-Months Fixed Term

Interviewing Timeline: Interviews will commence in the first week of November.

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

What you'll do

Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.
Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.
Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.
Process client and employer financial support claims
Demonstrate flexibility to be able to change activities based on changing requirements and business needs

Qualifications

What you bring

Strong auditing background and data entry experience
Bilingual (English and French) would be considered an asset
Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Proficient in MS Office especially Excel and Word
Detail oriented with a high level of accuracy
Ability to adapt to change
Understanding of the needs of a highly confidential environment
Able to maintain composure during difficult and high-pressure situations
Results driven with creative approach to idea generation and problem solving
Excellent organizational and time management skills
Ability to working in fast paced environment with changing workload

Preferred Criteria

Knowledge of the Employment Services industry

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $54,632 per year
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Apply on LinkedIn About employer

More about this job

Responsibilities

Conduct high-volume outbound outreach to clients, verify and update employment information, and maintain accurate, compliant records. Process and audit client and employer financial claims, support service providers and internal teams, and contribute to operational initiatives and reporting.

Requirements

Candidates should have a strong auditing background, data-entry experience, and 2–3 years of experience in a similar service-oriented role. They should be proficient in Microsoft Excel and Word, detail-oriented, adaptable, organized, and able to maintain confidentiality and composure in a fast-paced environment; French-English bilingualism and Employment Services industry knowledge are assets.

Skills

Auditing
Data Entry
Outbound Customer Outreach
Client Relationship Building
Claims Processing
Financial Claims Processing
Data Verification
Recordkeeping
Regulatory Compliance
Confidentiality
Microsoft Excel
Microsoft Word
Attention to Detail
Adaptability
Organization
Time Management

Benefits

Learning and Development Opportunities
Generous Time-Off Policies
Diverse and Inclusive Workplace
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Claims Team
Checkpoint Claims
Outbound Outreach
Employment Services
Employment Ontario
Service Providers
Jobseekers
Employers
Client Engagement
Employment Status
Data Quality
Reporting
Financial Claims
Claims Auditing
Data Entry
Microsoft Office
Microsoft Excel
Microsoft Word
Regulatory Compliance
Confidentiality
Operational Processes
Targeted Outreach
Continuous Improvement
Customer Service
Time Management

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Work requirements

Jobs in Canada