Jobs in Canada

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Added 10 mins ago
Bilingual Technology Change & Adoption Specialist
GardaWorld
Montreal, QC
What We're Looking For in a Bilingual Technology Change & Adoption Specialist
Added 10 mins ago
Client Service Specialist, Agriculture Commercial Banking (Winnipeg, MB)
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The Client Service Specialist (CSS), Commercial Agriculture Banking provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial…
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Contractor Sales - Professional Services
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Added 25 mins ago
WS
Service Centre Outbound Specialist (Fixed Term)
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Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 25 mins ago
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Added 25 mins ago
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Manager, Tax
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Completion of In-depth Tax Program and other specialist development courses or working towards it.
Added 25 mins ago
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Technical Application Administrator- NetSuite
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Associé d’inventaire/Inventory Associate
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- Full-time
The Learning Solutions Specialist, PSP is responsible for the design, development, and implementation of learning programs that support skill development, knowledge, and performance of team…
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Physiotherapist
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Added 40 mins ago
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…in the Newmarket area. They are searching for a Procurement Specialist to support indirect procurement activities across multiple spend categories, including MRO, capital equipment,…
Added 40 mins ago
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Provide specialist advice in designated areas of expertise.
Added 40 mins ago
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Tax Attorney - Staff Attorney 1, 2, or 3
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Added 40 mins ago
HI
Clinical Sales Specialist (St. John's, Newfoundland)
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- Full-time
HALO is seeking a Full-Time Clinical Sales Specialist to support customers located in St. John's or surrounding area. This role will include a mix of salary and commissions.
Added 40 mins ago
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Onboarding Specialist
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WCG Services

Service Centre Outbound Specialist (Fixed Term)

Toronto, ON, Canada

Competitive salary of $54,632 per year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Competitive salary of $54,632 per year
Job type: Full-time
Apply by: Dec 12, 2026
Experience: Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Posting language: English
Posted: Nov 12, 2026

Original job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Onsite - Toronto, ON

Status: 6-Months Fixed Term

Interviewing Timeline: Interviews will commence in the first week of November.

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

What you'll do

Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.
Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.
Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.
Process client and employer financial support claims
Demonstrate flexibility to be able to change activities based on changing requirements and business needs

Qualifications

What you bring

Strong auditing background and data entry experience
Bilingual (English and French) would be considered an asset
Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Proficient in MS Office especially Excel and Word
Detail oriented with a high level of accuracy
Ability to adapt to change
Understanding of the needs of a highly confidential environment
Able to maintain composure during difficult and high-pressure situations
Results driven with creative approach to idea generation and problem solving
Excellent organizational and time management skills
Ability to working in fast paced environment with changing workload

Preferred Criteria

Knowledge of the Employment Services industry

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $54,632 per year
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Apply on LinkedIn About employer

More about this job

Responsibilities

Conduct high-volume outbound outreach to clients, verify and update employment information, and maintain accurate, compliant records. Process and audit client and employer financial claims, support service providers and internal teams, and contribute to operational initiatives and reporting.

Requirements

Candidates should have a strong auditing background, data-entry experience, and 2–3 years of experience in a similar service-oriented role. They should be proficient in Microsoft Excel and Word, detail-oriented, adaptable, organized, and able to maintain confidentiality and composure in a fast-paced environment; French-English bilingualism and Employment Services industry knowledge are assets.

Skills

Auditing
Data Entry
Outbound Customer Outreach
Client Relationship Building
Claims Processing
Financial Claims Processing
Data Verification
Recordkeeping
Regulatory Compliance
Confidentiality
Microsoft Excel
Microsoft Word
Attention to Detail
Adaptability
Organization
Time Management

Benefits

Learning and Development Opportunities
Generous Time-Off Policies
Diverse and Inclusive Workplace
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Claims Team
Checkpoint Claims
Outbound Outreach
Employment Services
Employment Ontario
Service Providers
Jobseekers
Employers
Client Engagement
Employment Status
Data Quality
Reporting
Financial Claims
Claims Auditing
Data Entry
Microsoft Office
Microsoft Excel
Microsoft Word
Regulatory Compliance
Confidentiality
Operational Processes
Targeted Outreach
Continuous Improvement
Customer Service
Time Management

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Work requirements

Jobs in Canada