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Added 14 mins ago
P
Full Time Sales Lead
Pandora
Belleville, ON
- Full-time
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs with learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 14 mins ago
L
Senior Frontend Developer
LifeWorks
AB · Winnipeg, MB · Toronto, ON · Ottawa, ON · Victoria, BC · Vancouver, BC · Charlottetown, PE · Halifax, NS · St. John's, NL · Calgary, AB · ON
- Full-time
Career growth and learning & development opportunities to develop your skills
Added 14 mins ago
Technical Product Manager
Charger Logistics Inc
Brampton, ON
Charger Logistics is a world-class asset-based carrier committed to operational excellence, innovation, and customer satisfaction. We foster an entrepreneurial environment that encourages…
Added 14 mins ago
D
Team Lead - Health Services
Dynacare
Kelowna, BC
- Contract
Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
Added 14 mins ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE
Added 14 mins ago
Learning and Development Consultant
Government of Alberta
AB
As a Learning and Development Consultant (LDC), you will lead the analysis, design, development, implementation, and evaluation of training programs and initiatives. You will report to the…
Added 14 mins ago
PG
Sr. Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
Campaign day-to-day lead: Manage day-to-day execution across multiple clients, leading integrated programs that may span PR, influencer and digital. Act as the key project lead role on…
Added 14 mins ago
Senior Manager, Health, Safety and Environment (HSE), Saskatchewan
Bell
Regina, SK
At Bell, safety is a core value and a critical enabler of successful project delivery. We are seeking a strategic and experienced Senior Manager, Health, Safety & Environment (HSE), Capital…
Added 14 mins ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 14 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Sault Ste. Marie, ON
- Part-time
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 14 mins ago
CG
Food Service Supervisor
Compass Group Canada
Rexton, NB
- Full-time
We are seeking a motivated Food Services Supervisor to oversee daily food service operations and lead a team in delivering high-quality food and excellent customer service. The successful…
Added 14 mins ago
WM
Field Engineer
Weir Minerals
Rouyn-Noranda, QC
- Full-time
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
Added 14 mins ago
MI
AVP HR Service Delivery & Technology
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 14 mins ago
WS
Youth Service Manager
WCG Services
Toronto, ON
- Full-time
Ongoing learning and development opportunities
Added 14 mins ago
TW
Manager, Accounting and Treasury
The Wonderfield Group
Richmond Hill, ON
- Full-time
Ignite Your Potential: Grow your skills and advance your career through learning opportunities, professional development, and support that empowers you to reach your full potential.
Added 14 mins ago
K
FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
…delivering high-quality results through repeatable processes and development patterns. Comfortable working seamlessly across the full stack, they build rich, dynamic front-end code…
Added 15 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 15 mins ago
VC
Clinical Resource Educator, Social Work - Home Health
Vancouver Coastal Health
Richmond, BC
- Full-time
Works under the direction of the Manager and/or Team Lead to set the priorities of the designated program. Collaborates with the Regional Clinical Education team, Regional Educator for…
Added 15 mins ago
CG
Manager Inside Sales, Servomax
Compass Group Canada
Boucherville, QC
- Full-time
Effective Communication (both internally and externally), Sales Acumen, Resilience, Adaptability (EQ), Cross-Functional Collaboration across Sales and Support roles, Pipeline Management,…
Added 15 mins ago
MR
Credit Contract Appointment, Accounting
Mount Royal University
Calgary, AB
- Contract
Meeting and coordinating with the course lead and the Chair as required
Added 28 mins ago
VC
Home Health Triage Nurse (RN)
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…(mNPRs), an initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a…
Added 28 mins ago
VC
Community Health Nurse (RN) - Home Health
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…(mNPRs), an initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a…
Added 28 mins ago
VC
Registered Nurse (RN) - Special Care Nursery (NICU)
Vancouver Coastal Health
Richmond, BC
- $41.42 to $55.91 CAD / hour
- Part-time
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.As…
Added 28 mins ago
VH
RN/RPN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
Support safe client care through the development of knowledge and skills in accordance with our principles of continuous quality improvement.
Added 28 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.

WCG Services

Youth Service Manager

Toronto, ON, Canada

Competitive salary of $80,000 to $85,000 per year · Full-time

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Job details

Pay: Competitive salary of $80,000 to $85,000 per year
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location: Onsite - Toronto, ON

About The Role

At WCG, we believe in the power of work to transform lives. As the Youth Service Manager, you will lead the operations, quality, and performance of the Supporting Youth to Work team, providing leadership, coaching, and oversight to a team of Youth Coaches delivering digital engagement, resource navigation, outreach, and employment-related support to youth. You will ensure services are delivered consistently, effectively, and across extended operating hours to meet the needs of young people when they need support most.

You will be responsible for maintaining a high-quality, youth-friendly service experience across all channels, while ensuring program integrity, service standards, and strong partnerships with Employment Ontario providers and community organizations. As the first point of escalation for complex situations, you will support staff through coaching, quality reviews, performance monitoring, and continuous improvement initiatives. Operating within WCG's policies and delegation of authority, you will also serve as a key spokesperson and champion for youth services.

What you'll do

Lead, coach, support, and develop a team of Youth Coaches.
Conduct regular coaching sessions, team meetings, quality reviews, and performance discussions.
Support recruitment, onboarding, training, and ongoing development of staff.
Foster a positive, inclusive, collaborative, and youth-centered team culture.
Provide guidance on service delivery, program expectations, and professional development.
Oversee daily service operations and ensure appropriate coverage across digital support channels.
Manage team schedules and workload distribution to meet service demands and evening coverage requirements.
Monitor service standards, response times, quality indicators, and team productivity.
Act as the primary escalation resource for staff regarding complex, urgent, or high-risk situations.
Represent WCG at community events and public engagement
Maintain strong working relationships with Employment Ontario service providers and community partners.
Coordinate referral processes, warm handoffs, and service escalation pathways.
Create and maintain feedback loops between the Youth Team and the Service Provider Network.

Qualifications

What you bring

Experience leading or supervising staff.
Experience supporting youth through employment, education or training services.
Strong coaching, communication, and problem-solving skills.
Strong digital literacy and virtual service delivery experience.
Commitment to equity, diversity, inclusion, belonging, and accessibility.

Preferred

Experience leading, coaching, and developing teams that deliver youth-focused services and achieve performance outcomes.
Significant experience working with youth, including supporting employment, education, career exploration, training, or life-transition goals.
Experience within Employment Ontario or workforce development programs.
Experience leading digital service delivery, virtual customer support, or online engagement teams.
Knowledge of youth-serving systems, employment services, community resources, and referral networks.
Experience with quality assurance, service design, coaching frameworks, and performance management.
Post-secondary education in social services, business, community development, employment services, education, leadership, or a related field, or an equivalent combination of education and experience.
Lived experience navigating employment, education, career transitions, or employment support services considered an asset.

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $80,000 to $85,000 per year
Comprehensive and flexible health and dental benefits
RRSP Matching program of 2.5% base earnings
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Youth Coaches while overseeing daily service operations, coverage, service quality, performance, and responses to complex or high-risk situations. Build partnerships with Employment Ontario providers and community organizations, coordinate referrals, and represent and champion WCG youth services.

Requirements

The role calls for experience leading or supervising staff and supporting youth with employment, education, or training services, along with strong coaching, communication, problem-solving, and digital service skills. Preferred qualifications include experience in youth-focused or workforce development programs, virtual service delivery, quality assurance, and performance management; post-secondary education in a related field or equivalent experience is also noted.

Skills

Staff Leadership
Coaching
Team Development
Youth Employment Support
Digital Service Delivery
Virtual Customer Support
Service Operations
Performance Management
Quality Assurance
Problem-Solving
Communication
Community Partnerships
Referral Coordination
Workforce Development
Equity, Diversity, Inclusion, And Accessibility
Digital Literacy

Benefits

Health And Dental Benefits
RRSP Matching
Learning And Development Opportunities
Generous Time-Off Policies

Visa sponsorship

Not detected in the job text

Keywords

Youth Services
Youth Coaches
Employment Ontario
Workforce Development
Employment Services
Digital Engagement
Virtual Service Delivery
Online Engagement
Resource Navigation
Community Outreach
Career Exploration
Education And Training
Service Operations
Performance Monitoring
Quality Reviews
Quality Assurance
Performance Management
Service Standards
Referral Networks
Warm Handoffs
Community Partnerships
Staff Recruitment
Onboarding
Staff Training
Coaching Frameworks
Service Design
Equity, Diversity, Inclusion, And Belonging
Accessibility
Risk Escalation

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