Administrative Assistant & Front Desk
- Markham, ON, Canada
Unit 5, Markham, ON L3P 3P2 Job Type: Full-time Reports To: Operations Manager Pay Range: CA$22.00 - CA$28.00 per hour · Full-time
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Job details
- Pay
- Unit 5, Markham, ON L3P 3P2 Job Type: Full-time Reports To: Operations Manager Pay Range: CA$22.00 - CA$28.00 per hour
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2 Job Type: Full-time Reports To: Operations Manager Pay Range: CA$22.00 - CA$28.00 per hour
About WD Swim
WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.
Position Overview
The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.
Key Responsibilities
- Welcome parents, members, and guests in a warm, professional manner
- Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information
- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times
- Adhere to WD Swim policies, procedures, and confidentiality standards
- Promptly report operational issues or concerns to management
Qualifications
- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Basic computer skills, including email, scheduling systems, and spreadsheets
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented
Why Join WD Swim?
- Supportive and team-oriented work environment
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities
More about this job
Responsibilities
The Administrative Assistant serves as the primary point of contact for guests, managing class registrations, payments, and inquiries. They also perform daily administrative tasks and ensure the front desk area remains organized and professional.
Requirements
Candidates should have previous experience in administrative or customer service roles and possess strong communication and organizational skills. Proficiency in basic computer systems, including email and spreadsheets, is required.
Skills
- Customer service
- Administrative support
- Data entry
- Communication
- Scheduling
- Billing
- Organization
- Multitasking
- Computer literacy
- Spreadsheets
- Record keeping
- Professionalism
Benefits
- Supportive and team-oriented work environment
- Professional development opportunities
- Ongoing training
- Competitive hourly compensation
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Sports & Recreation
Keywords
- Administrative Assistant
- Front Desk
- Customer Service
- Data Entry
- Scheduling
- Billing
- Record Keeping
- Swim School
- Operations
- Communication
- Organization
- Spreadsheets
- Registration
- Facility Management