Administrative Assistant & Front Desk
- Markham, ON, Canada
Pay Range: CA$22.00 - CA$28.00 per hour · Full-time
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Job details
- Pay
- Pay Range: CA$22.00 - CA$28.00 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Type: Full-time
Reports To: Operations Manager
Pay Range: CA$22.00 - CA$28.00 per hour
About WD Swim
WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.
Position Overview
The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.
Key Responsibilities
- Welcome parents, members, and guests in a warm, professional manner
- Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information
- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times
- Adhere to WD Swim policies, procedures, and confidentiality standards
- Promptly report operational issues or concerns to management
Qualifications
- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Basic computer skills, including email, scheduling systems, and spreadsheets
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented
Why Join WD Swim?
- Supportive and team-oriented work environment
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities
More about this job
Responsibilities
Welcome and assist parents, members, and visitors, responding to inquiries and managing bookings, registrations, check-ins, payments, and basic billing questions. Maintain accurate records, support daily administrative tasks, coordinate updates with instructors and management, and keep the front desk organized and professional.
Requirements
Previous experience in administration, front desk, or customer service is preferred, along with strong communication, organizational, and multitasking abilities. Candidates should have basic computer skills, a friendly and professional customer-focused approach, and be reliable, punctual, detail-oriented, and able to work independently and as part of a team.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Organization
- Multitasking
- Scheduling Systems
- Spreadsheets
- Data Entry
- Recordkeeping
- Payment Processing
- Class Booking and Registration
- Teamwork
- Attention to Detail
Benefits
- Supportive Team Environment
- Growth Opportunities
- Competitive Hourly Compensation
- Ongoing Training
- Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Sports & Recreation
Keywords
- Administrative Support
- Front Desk Operations
- Customer Service
- Swim School
- Recreational Facilities
- Class Bookings
- Registrations
- Cancellations
- Member Check-Ins
- Payment Processing
- Receipts
- Billing Inquiries
- Data Entry
- Basic Reporting
- Recordkeeping
- Scheduling Systems
- Spreadsheets
- Confidentiality
- Facility Operations