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Added 44 mins ago
ED
Electrical Foreman
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- Full-time
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Added 1 hour ago
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Added 4 hours ago
Prepared Foods - Manager Home Meal Replacement
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Added 4 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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Clinical Research Manager
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Added 8 hours ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
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MRI Technologist
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Animal Health Technician - Part-time Occasional
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WD SWIM

Administrative Assistant & Front Desk Receptionist

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 14, 2027
Posting language: English
Posted: Oct 13, 2026

Original job description

Company: WD Swim

Location: 66 Bullock Dr., Unit 5, Markham, ON L3P 3P2

Job Type: Full-time, Permanent

Pay: CA$22.00-CA$28.00 per hour

Schedule: Must be available to work weekends

Reports To: Operations Manager

About WD Swim

WD Swim is a swim school serving families and swimmers across the Greater Toronto Area. We provide quality swimming lessons for children and adults of all ages and skill levels, with a strong commitment to safety, customer service, and creating a welcoming environment for our swimmers, families, and team members.

We are looking for a friendly, organized, and detail-oriented Administrative Assistant & Front Desk Receptionist to support our daily operations and deliver an excellent experience for every family who interacts with our team.

Position Overview

The Administrative Assistant & Front Desk Receptionist is responsible for managing front desk operations, assisting customers, coordinating swim lesson registrations, and providing administrative support to management and staff.

As the first point of contact for parents, swimmers, and visitors, you will play an important role in maintaining an organized, professional, and customer-focused environment. The ideal candidate is proactive, dependable, comfortable with computers, and able to manage multiple tasks while maintaining a high standard of service.

Key Responsibilities

Front Desk & Customer Service

Greet and assist parents, swimmers, visitors, and staff in a friendly and professional manner
Answer phone calls, respond to emails, and handle in-person inquiries regarding swim programs, lesson schedules, registrations, and facility policies
Provide accurate information about services, class availability, schedules, and general inquiries
Address customer concerns professionally and escalate issues to management when necessary
Maintain a welcoming, organized, and professional front desk environment

Administrative Support & Office Operations

Perform daily administrative duties, including data entry, document preparation, filing, scanning, and record maintenance
Maintain accurate and up-to-date customer information, registration records, and administrative files
Assist management with scheduling, internal communications, reports, and other administrative tasks
Coordinate information between parents, swim instructors, and management to support smooth daily operations
Monitor administrative tasks and follow up on outstanding inquiries or requests

Swim Lesson Registration & Payment Processing

Assist with swim lesson registrations, class bookings, schedule changes, cancellations, and customer check-ins
Process payments, issue receipts, and assist with basic billing and account inquiries
Update registration systems and customer records accurately
Communicate class schedules, program updates, and relevant announcements to parents and customers
Help ensure registration and front desk procedures are followed consistently

Operational Support

Follow company policies, procedures, and confidentiality requirements
Identify and report scheduling discrepancies, customer service concerns, and operational issues to management
Assist with general office coordination and other reasonable administrative duties as required

Why Join WD Swim?

Competitive hourly compensation of CA$22.00-CA$28.00
Supportive and team-oriented work environment
Opportunities for professional development and career growth
Ongoing training and opportunities to develop administrative and customer service skills
The opportunity to contribute to a growing organization that supports swimming education and water safety

How to Apply

If you are organized, dependable, and passionate about providing excellent customer service, we would love to hear from you.

Apply today to join WD Swim and become an important part of the team supporting our swimmers, families, and daily operations.

Requirements

Qualifications & Requirements

Previous experience in administrative support, front desk reception, customer service, or a similar role is preferred
Strong verbal and written communication skills
Excellent organizational skills, attention to detail, and the ability to multitask in a busy environment
Basic to intermediate computer skills, including email, spreadsheets, data entry, and scheduling or registration systems
Comfortable handling customer inquiries, processing payments, and maintaining accurate records
Professional, approachable, and customer-focused attitude
Ability to work independently while contributing positively to a team
Reliable, punctual, adaptable, and willing to take initiative
Ability to handle confidential customer and business information with discretion
Availability to work weekends is required

Experience in a swim school, fitness centre, recreation facility, or other service-oriented business is an asset.

Apply About employer

More about this job

Responsibilities

Manage front desk operations by greeting visitors, responding to inquiries, providing information about swim programs, and addressing customer concerns. Support daily administration by maintaining records, coordinating registrations and schedules, processing payments, and communicating with parents, instructors, and management.

Requirements

Previous experience in administrative support, reception, customer service, or a similar role is preferred, along with strong communication, organizational, computer, and multitasking skills. Candidates must be dependable, professional, able to handle confidential information, and available to work weekends; experience in a swim school or similar service-oriented facility is an asset.

Skills

Customer Service
Front Desk Reception
Administrative Support
Verbal Communication
Written Communication
Organization
Attention To Detail
Multitasking
Data Entry
Email Communication
Spreadsheet Skills
Scheduling
Registration Systems
Payment Processing
Record Maintenance
Confidentiality

Benefits

Professional Development
Career Growth
Ongoing Training
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Operations
Customer Service
Administrative Support
Swim Lessons
Swim School
Lesson Registration
Class Bookings
Scheduling
Customer Inquiries
Email
Phone Calls
Data Entry
Document Preparation
Filing
Scanning
Record Maintenance
Registration Systems
Payment Processing
Billing
Receipts
Customer Check-In
Internal Communications
Confidentiality
Facility Policies
Weekend Availability
Water Safety

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