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Added 6 mins ago
JH
CNC Machinist & Mold Maker
Jones Healthcare Group
Brampton, ON
- $30 CAD / hour
- Full-time
Work Aids & Fixtures: Design jigs, fixtures, and templates to support efficient and accurate fabrication.
Added 6 mins ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
…milestones, coordinating logistics, and working with stakeholders to support successful implementation and commercialization outcomes. The position represents the department on committees,…
Added 6 mins ago
SH
Licensed Practical Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
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Added 6 mins ago
GO
Operator Trainer
Government of Manitoba
Winnipeg, MB
- Full-time
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 6 mins ago
RM
Patient Access Clerk I
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
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Added 7 mins ago
After Sales Service Coordinator
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…execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding…
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CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
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- $18.25 to $19.63 CAD / hour
- Part-time
Support the Culinary and Food & Beverage teams by collecting and transporting dishes and kitchen supplies.
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- Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 7 mins ago
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Product Manager Intern
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Vancouver, BC · Canada, BC, Vancouver
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Added 7 mins ago
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Vancouver, BC · River District - Vancouver BC
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Added 7 mins ago
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Vancouver, BC · UBCV | Henry Angus Building (ANGU)
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Added 7 mins ago
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Added 7 mins ago
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Wealthsimple Technologies

Agent, Client Experience - REMOTE (Weekends - 40hr/week)

Remote, Canada

Remote

$25 to $26.5 CAD / hour · Full-time

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Job details

Pay: $25 to $26.5 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support).
Posting language: English
Posted: Oct 9, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

Launch Your Fintech Career at Wealthsimple 🚀

Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human solutions. We are the operational engine powering Canada's largest fintech, and we are looking for sharp, ambitious problem-solvers to join us.

If you want to build deep financial expertise, work alongside incredibly talented people, and get your foot in the door at a company that is redefining wealth: this is your moment.

This is a 6-month contract starting November 23rd 2026, with strong possibilities for extension and conversion to permanent full-time based on business needs and your performance!
The Hours: Full-time, 8-hour shifts. Fixed Wednesday to Sunday shifts - rotating between 8:00 AM and 8:30 PM. Training will be Monday to Friday for 4 Weeks (9am-5pm)
The Location: REMOTE IN CANADA

Your Daily Impact

The Voice of Wealthsimple: You aren’t just a support agent; you are an advocate for our clients’ financial freedom. You will break down complex investment, trading, and personal finance concepts so they are simple and accessible.
Strategic Problem Solving: You own the client journey end-to-end. Whether navigating a massive institutional transfer or untangling a back-office glitch, you ensure our clients hit their financial goals.
"Maker-Owner" Mindset: You’ll work cross-functionally with Product and Operations, learning the deep mechanics of our tools and actively improving them based on your front-line insights.
Expertise at Scale: Master multiple financial platforms simultaneously and establish yourself as a true fintech expert.

Who You Are & What You Bring

The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support).
The Curiosity: You have a genuine interest in personal finance and the stock market. (Knowing your way around an RRSP or a TFSA puts you ahead of the game!).
The Tech Agility: You live in the fast lane. You are comfortable juggling multiple browser tabs, living in Slack, and leveraging keyboard shortcuts for maximum speed.
The Communication: Exceptional written and verbal communication skills in English (Bilingual French is a massive plus!).
The Mindset: You are resilient, adaptable, and ready to embrace a rotating schedule in a hyper-growth environment.

The Perks (Yes, even on a contract!)

We take care of our people. Period. Joining Wealthsimple means getting access to:

Paid Time Off: Generous vacation days and sick/mental health days so you can actually recharge.
Health Benefits: Comprehensive coverage to keep you feeling your best.
Wealth Building: Access to our Group Savings Account to accelerate your own financial goals.
WFH Stipend: Cash to help optimize your hybrid home-office setup.
Partner Discounts: Exclusive discounted rates for fitness studios and other lifestyle activities around the city.
40hrs guaranteed/week. English speakers start at $25/hr and Bilingual (En/Fr) at $26.50

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

You will act as an advocate for clients by solving complex financial puzzles and translating them into simple, human solutions. You will also work cross-functionally with product and operations teams to improve tools based on front-line insights.

Requirements

Candidates must have 1–2 years of high-volume customer service experience in sectors like retail, hospitality, banking, or tech support. Exceptional written and verbal communication skills in English are required, with bilingualism in French considered a significant asset.

Skills

Customer service
Financial literacy
Problem solving
Communication
Tech agility
Investment knowledge
Trading knowledge
Personal finance
Slack
Keyboard shortcuts
Data entry
Analytical skills

Benefits

Paid time off
Health benefits
Group savings account
Work from home stipend
Partner discounts
Life insurance
Wellness days
90 days away program

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Wealthsimple
Customer Experience
Operations
Financial Services
Investing
Cryptocurrency
Tax filing
RRSP
TFSA
Stock market
Client support
Remote work
Contract role
Problem solving
Communication
Tech support
Banking
Retail
Hospitality
Slack
Product development
Financial expertise
Client journey
Institutional transfer

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