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Added 13 mins ago
S
Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
…our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of…
Added 16 hours ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
The Senior Growth Marketing Manager will develop and execute growth marketing programs that drive pipeline generation, deal acceleration, and revenue growth across new and existing accounts.
Added 16 hours ago
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Technical Account Manager | Gestionnaire de comptes technique
Plotly
Remote, Canada
- Full-time
- Remote
As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with…
Added 22 hours ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 22 hours ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 1 day ago
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Pharmacy Program Manager
MedMe Health
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. This role works closely with…
Added 2 days ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
…solutions, including reviewing business requirements, writing technical specifications, and completing system…
Added 2 days ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
…solutions, including reviewing business requirements, writing technical specifications, and completing system…
Added 2 days ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 2 days ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
You will collaborate with Product Managers, Program Managers, and Solution Architects. On client teams, you may partner closely with a product manager and lead developer to align member…
Added 2 days ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
Previous experience as a high performing Software Engineering or Technical Product Manager leading delivery of software in a fast-paced environment (7-10 years)
Added 3 days ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
You will collaborate with Product Managers, Program Managers, and Solution Architects. On client teams, you may partner closely with a product manager and lead developer to align member…
Added 5 days ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every…
Added 5 days ago
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Manager, IT Operations
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, IT Operations to be part of our Operations department.
Added 5 days ago
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Engineering Manager, Cohere APIs and DevEx
Cohere
Remote, Canada
- $300,000 to $375,000 CAD / year
- Full-time
- Remote
As an Engineering Manager of the Cohere APIs and DevEx team, you will:
Added 5 days ago
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Manager, Product Support
Float
Remote, Canada
- $100,000 to $125,000 CAD / year
- Full-time
- Remote
…strongest sources of product insight we have. We're looking for a Manager to own that function: its people, its quality, its operations and its impact on…
Added 5 days ago
CE
Business Development Manager – Wear Solutions (Mining)
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
…currently be a Wear Specialist, Reliability Specialist, Maintenance Manager, Millwright, Mechanical Technologist, Technical Sales Representative, Welding Specialist, Engineer, or Business…
Added 6 days ago
WT
Staff, Fraud Countermeasures
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
…the outcome. This is a Staff individual contributor role with manager-level impact: you'll lead through expertise and influence, not direct reports. It's open to candidates in any timezone…
Added 6 days ago
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Freelance Full-Time English into Simplified Chinese (China) CTD Module Language Lead
TransPerfect
Remote, Canada
- Full-time
- Contract
- Remote
…standards before reaching clients. Working closely with your manager and Project Managers, you will translate and proofread documents for a diverse client base in the Life Science…
Added 6 days ago
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Freelance Full-Term English into Simplified Chinese (China) CTD Module Language Lead
TransPerfect
Remote, Canada
- Contract
- Remote
…standards before reaching clients. Working closely with your manager and Project Managers, you will translate and proofread documents for a diverse client base in the Life Science…
Added 6 days ago
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Technical Project Manager
Vantage
Remote, Canada
- $120,000 to $155,000 CAD / year
- Full-time
- Remote
Vantage is looking for a Technical Project Manager with expertise in software to own delivery timelines for the technology projects we run with our retailer clients. You will work closely…
Added 6 days ago
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Customer Success Manager
Vantage
Remote, Canada
- Full-time
- Remote
Strong technical aptitude: you understand platforms, systems and integrations well enough to troubleshoot, ask engineers the right questions and explain issues clearly to clients, and you…
Added 6 days ago
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Customer Education Manager
Bridgit
Remote, Canada
- Full-time
- Remote
Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive…
Added 7 days ago
NI
Manager, Grant Finance & Compliance
Nutrition International
Remote, Canada
- $90,000 to $95,000 CAD / year
- Full-time
- Remote
Working under the guidance of the Senior Manager, the position ensures that grant budgets, expenditures, and financial reports are accurate, compliant, and aligned with both donor…
Added 7 days ago
FS
PCB Layout Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Interface with board houses to resolve technical issues

Closed listing

Wealthsimple Technologies

Senior Manager, Fraud Operations (Banking)

Remote, Canada

Remote

$155,000 to $175,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $155,000 to $175,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience directly managing and scaling multi-tiered operational teams (managing managers and team leads).
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

About the Role

As Senior Manager, Fraud Operations, you will lead the operational engine safeguarding Wealthsimple and its clients. Overseeing a high-performing, cross-functional organization of approximately 60 professionals (managers and associates), you will own three core fraud operations pillars: Cash & Banking, Investments & Crypto, and Identity & Onboarding.

This role requires a leader with deep expertise in banking fraud investigations, complex queue mechanics, and transaction payment rails. You will balance frontline investigation rigor with strategic foresight, partnering cross-functionally with Product, Engineering, and Analytics to build friction-right safeguards that stop fraudsters without stalling good clients.

What You'll Do

Direct and scale multiple operational teams across three dedicated pillars: Cash & Banking, Investments & Crypto, and Identity & Onboarding.
Lead a client-facing investigations function, where the team owns the client relationship by email and phone from first contact through to resolution, rather than handing off to a support tier.
Own operational performance metrics, including capacity modeling, SLA management, backlog reduction, and case resolution accuracy.
Leverage deep domain knowledge of banking payment rails (including Real-Time Rail/RTR, EFTs, and wires) to mitigate complex transaction and account-level fraud.
Act as a critical partner to Product, Engineering, and Analytics teams, pulling operational and technical levers to deflect fraud upstream before it reaches manual investigation queues.
Implement optimized workflows, leveraging automation, AI tools, and data-driven insights to reduce handle times and boost throughput without sacrificing quality.
Mentor and develop a multi-layered team of managers and team leads, establishing QA frameworks and building a high-trust, continuous-improvement culture.

Skills & Qualifications

7+ years of experience leading fraud operations and investigations in financial services or tech, with specific expertise in banking fraud mechanics and payment rails (EFT, Real-Time Rail, wire/bank transfer fraud), beyond traditional card disputes.
5+ years of experience directly managing and scaling multi-tiered operational teams (managing managers and team leads). Comfortable taking accountability for large operational organizations.
Proven track record of managing high-volume investigation queues, SLA levers, capacity planning, and frontline investigation quality.
Demonstrated track record of inheriting an existing high-volume queue and cutting time to resolution and handle time, with a clear view of where the minutes go in a case and what you stopped doing entirely.
Highly adaptable leader who thrives in fast-paced environments, can "color outside the lines," and effectively balances fraud loss mitigation against customer friction.
Proficient in using large datasets to identify fraud trends, optimize queue workflows, and track KPIs/KRIs (Advanced Excel/Sheets required; SQL and Grafana preferred).

Highly Preferred (Nice-to-Have)

Previous experience operating within a high-growth Fintech, challenger bank, modern credit union, or technology-first financial platform.
Expert level in FINTRAC requirements and Canadian banking risk standards.
Exposure to crypto fraud typologies and on-chain tracing tools.
Bilingual (French and English)

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

✈️ 90 days away: work outside Canada for up to 90 days per year

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

About employer

More about this job

Responsibilities

You will lead a cross-functional organization of approximately 60 professionals to safeguard Wealthsimple and its clients across banking, investment, and identity pillars. The role involves managing operational performance, implementing fraud mitigation strategies, and partnering with product and engineering teams to optimize workflows.

Requirements

The ideal candidate possesses over 7 years of experience in fraud operations within financial services, including deep expertise in banking payment rails and investigation mechanics. You must have at least 5 years of experience managing and scaling multi-tiered operational teams with a proven track record in high-volume environments.

Skills

Fraud operations
Banking fraud investigations
Payment rails
Team leadership
Capacity modeling
SLA management
Risk mitigation
Data analysis
Workflow optimization
Strategic planning
Cross-functional collaboration
Mentorship
Financial services
Fintech
Excel
SQL

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick and mental health days
90 days away work program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Banking
Fintech
Payment Rails
EFT
Real-Time Rail
Wire Transfer
FINTRAC
Risk Standards
Crypto Fraud
On-chain Tracing
Capacity Planning
SLA Management
Data-driven Insights
Automation
AI Tools
Excel
SQL
Grafana
Investigations
Compliance
Management
Operations
Strategy
Performance Metrics
Quality Assurance
Cross-functional
Financial Services
Identity Verification
Onboarding

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