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Added 7 mins ago
HN
Junior Buyer (1 year contract)
Hörmann North America
Canada
- $28 CAD / hour
- Full-time
Hörmann is a global leader in access solutions serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we are focused on building something…
Added 7 mins ago
HN
Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
Informs Unit Leader/Team Leader of all stock shortages, quality, and downtime issues.
Added 21 mins ago
CB
Backend Developer
Canadian Bank Note Company
Ottawa, ON
- $75,000 to $86,000 CAD / year
- Full-time
…maximize charitable revenue. Our Vision is to be the world's leader in fundraising solutions helping our partners significantly change people's lives and communities for the…
Added 4 hours ago
C
Actuarial Consultant
Co-operators
Guelph, ON · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Our Farm & Commercial insurance team aspires to be the industry leader by meeting the evolving needs of Canadian businesses and farm operations. Our passionate team is committed to…
Added 4 hours ago
P
SALES SUPPORT- Fixed Term Contract
PreciKam
Montreal, QC
- Full-time
Sales Support provides administrative and operational support to the Business Development team to ensure effective management of customer relationships, sales opportunities, quotations, and…
Added 5 hours ago
TO
Clinical Care Leader, General MDCU and Outpatient Malignant Hematology Clinics
The Ottawa Hospital
Ottawa, ON
- Full-time
The Clinical Care Leader is responsible for ensuring efficient and effective day-to-day operations of a clinical unit. This is achieved by supporting the Manager, Clinical Services in the…
Added 5 hours ago
M
Junior Test Engineer - Digital (evening shift)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 6 hours ago
HR
Patient Care Director, Emergency Department
Hudson Regional Health
Hudson, QC
- $125,000 to $135,000 USD / year
- Full-time
Works collaboratively with the ED leadership team to support and provide oversight of the daily ED staffing and operations, including off-shifts and weekends; this position is accountable…
Added 8 hours ago
IH
Supervisor | Relational Security
Interior Health Authority
Kelowna, BC
- Part-time
Assists with performance reviews of Relational Security Officers by providing the Coordinator, Relational Security Operations Team Leader with reports regarding assigned work, and other…
Added 9 hours ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 9 hours ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Reporting to the CEO as a member of the Executive Leadership Team, you will play a pivotal role in modernizing the plant and bringing its operations up to the standard of world-class…
Added 9 hours ago
BC
Conseiller.ère au service à la clientèle - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 9 hours ago
B
Property Manager
BGIS
Markham, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 9 hours ago
TT
Warehouse Associate
TC Transcontinental
Paris, ON
- Full-time
We are looking for a motivated and dependable Material Handler to join our Shipping & Receiving team. This role plays a key part in supporting production flow, inventory control, and…
Added 10 hours ago
S
Machinist - Weekend Night Shift
Safran
Mirabel, QC
- Full-time
contribute to the continuous improvement of operations and achieving team objectives in terms of safety, quality, costs, and on-time deliveries
Added 10 hours ago
S
Adjuster-Assembler (Honing-Finishing Operator) - Weekend Day Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 10 hours ago
S
Production Manager - Finishing
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 10 hours ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 10 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 10 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Calgary, AB
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 10 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking…
Added 10 hours ago
S
Machinist - Night Shift
Safran
Mirabel, QC
- Full-time
contribute to the continuous improvement of operations and achieving team objectives in terms of safety, quality, costs, and on-time deliveries.
Added 10 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 10 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 10 hours ago
Three (3) Engineers
Toronto Hydro
Toronto, ON
May be called upon to act as a team or project leader

Closed listing

Wealthsimple Technologies

Senior Manager, Fraud Operations (Banking)

Remote, Canada

Remote

$155,000 to $175,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $155,000 to $175,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience directly managing and scaling multi-tiered operational teams (managing managers and team leads).
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

About the Role

As Senior Manager, Fraud Operations, you will lead the operational engine safeguarding Wealthsimple and its clients. Overseeing a high-performing, cross-functional organization of approximately 60 professionals (managers and associates), you will own three core fraud operations pillars: Cash & Banking, Investments & Crypto, and Identity & Onboarding.

This role requires a leader with deep expertise in banking fraud investigations, complex queue mechanics, and transaction payment rails. You will balance frontline investigation rigor with strategic foresight, partnering cross-functionally with Product, Engineering, and Analytics to build friction-right safeguards that stop fraudsters without stalling good clients.

What You'll Do

Direct and scale multiple operational teams across three dedicated pillars: Cash & Banking, Investments & Crypto, and Identity & Onboarding.
Lead a client-facing investigations function, where the team owns the client relationship by email and phone from first contact through to resolution, rather than handing off to a support tier.
Own operational performance metrics, including capacity modeling, SLA management, backlog reduction, and case resolution accuracy.
Leverage deep domain knowledge of banking payment rails (including Real-Time Rail/RTR, EFTs, and wires) to mitigate complex transaction and account-level fraud.
Act as a critical partner to Product, Engineering, and Analytics teams, pulling operational and technical levers to deflect fraud upstream before it reaches manual investigation queues.
Implement optimized workflows, leveraging automation, AI tools, and data-driven insights to reduce handle times and boost throughput without sacrificing quality.
Mentor and develop a multi-layered team of managers and team leads, establishing QA frameworks and building a high-trust, continuous-improvement culture.

Skills & Qualifications

7+ years of experience leading fraud operations and investigations in financial services or tech, with specific expertise in banking fraud mechanics and payment rails (EFT, Real-Time Rail, wire/bank transfer fraud), beyond traditional card disputes.
5+ years of experience directly managing and scaling multi-tiered operational teams (managing managers and team leads). Comfortable taking accountability for large operational organizations.
Proven track record of managing high-volume investigation queues, SLA levers, capacity planning, and frontline investigation quality.
Demonstrated track record of inheriting an existing high-volume queue and cutting time to resolution and handle time, with a clear view of where the minutes go in a case and what you stopped doing entirely.
Highly adaptable leader who thrives in fast-paced environments, can "color outside the lines," and effectively balances fraud loss mitigation against customer friction.
Proficient in using large datasets to identify fraud trends, optimize queue workflows, and track KPIs/KRIs (Advanced Excel/Sheets required; SQL and Grafana preferred).

Highly Preferred (Nice-to-Have)

Previous experience operating within a high-growth Fintech, challenger bank, modern credit union, or technology-first financial platform.
Expert level in FINTRAC requirements and Canadian banking risk standards.
Exposure to crypto fraud typologies and on-chain tracing tools.
Bilingual (French and English)

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

✈️ 90 days away: work outside Canada for up to 90 days per year

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

About employer

More about this job

Responsibilities

You will lead a cross-functional organization of approximately 60 professionals to safeguard Wealthsimple and its clients across banking, investment, and identity pillars. The role involves managing operational performance, implementing fraud mitigation strategies, and partnering with product and engineering teams to optimize workflows.

Requirements

The ideal candidate possesses over 7 years of experience in fraud operations within financial services, including deep expertise in banking payment rails and investigation mechanics. You must have at least 5 years of experience managing and scaling multi-tiered operational teams with a proven track record in high-volume environments.

Skills

Fraud operations
Banking fraud investigations
Payment rails
Team leadership
Capacity modeling
SLA management
Risk mitigation
Data analysis
Workflow optimization
Strategic planning
Cross-functional collaboration
Mentorship
Financial services
Fintech
Excel
SQL

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick and mental health days
90 days away work program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Banking
Fintech
Payment Rails
EFT
Real-Time Rail
Wire Transfer
FINTRAC
Risk Standards
Crypto Fraud
On-chain Tracing
Capacity Planning
SLA Management
Data-driven Insights
Automation
AI Tools
Excel
SQL
Grafana
Investigations
Compliance
Management
Operations
Strategy
Performance Metrics
Quality Assurance
Cross-functional
Financial Services
Identity Verification
Onboarding

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