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Added 2 days ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Act as liaison between auditors and scrum masters to address questions and requests for information during the annual audit. Support Head of PMO, Chapter Leads and Community of Practice…
Added 2 days ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Act as liaison between auditors and scrum masters to address questions and requests for information during the annual audit. Support Head of PMO, Chapter Leads and Community of Practice…
Added 3 days ago
CO-OP STUDENT - TAX TRAINEE
Alstom
Saint-Bruno, QC
We’re seeking a proactive Student Tax Trainee ready to learn and contribute to Alstom’s tax compliance operations in St-Bruno. You’ll work alongside professionals who bring passion,…
Added 3 days ago
Recruiter Lead- Lower Mainland (Guardteck)
Kandor
Burnaby, BC
Cultivate relationships with academic career centres, co-op and internship coordinators and student associations, creating consistent touchpoints long before graduation
Added 4 days ago
TC
Accounting Co-op Student
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
…$20.55, Toyotetsu Canada Inc is seeking a Accounting Co-op Student to join our Accounting Department for Winter Term starting January…
Added 6 days ago
M
Co-op, Assurance and Accounting (January - April 2027)
MNP
ON · Pembrooke, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Co-op student. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 6 days ago
M
Co-op, Assurance and Accounting (January - April 2027)
MNP
ON · Ontario, Canada
- Full-time
Make an impact with our Assurance & Accounting team as a Co-op student. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 6 days ago
Student, Business/ Commerce, Accounting, Finance, Calgary (May 2027)
Cenovus Energy
Calgary, AB
Student, US Tax; Student, Royalty Accounting; Student, Joint Venture Accounting; Student, Corporate Accounting; Student, SOX Compliance & Advisory; Student, Internal Audit
Added 9 days ago
GS
Lead Recruiter
Guardteck Security Corp.
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
Cultivate relationships with academic career centres, co-op and internship coordinators and student associations, creating consistent touchpoints long before graduation
Added 9 days ago
TT
Quality Coordinator Co-op
Tetra Tech
Pickering, ON
- Full-time
Support internal audit preparation and follow-up activities.
Added 11 days ago
SD
Analyst, Audit Co-op Student
Shoppers Drug Mart
Toronto, ON
- Full-time
As a student analyst, you will be a part of our industry leading Internal Audit & Risk Management team.
Added 11 days ago
L
Analyst, Audit Co-op Student
LinkedIn
Toronto, ON
- Full-time
As a student analyst, you will be a part of our industry leading Internal Audit & Risk Management team.
Added 11 days ago
B
Co-op or Intern, Risk Advisory Services - Vancouver or Calgary - January 2027
BDO
Vancouver, BC · Calgary, AB
- Full-time
Assist in delivering individual client initiatives for the delivery of risk advisory services, including internal audit, enterprise risk management, internal controls assessments and IT…
Added 11 days ago
B
Private Wealth Administrative Assistant - Vaughan, Winter 2027 (Co-op/Internship) - 4 months
BMO
Vaughan, ON · VMC
- Full-time
…business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies,…
Added 12 days ago
B
Business Management Coordinator, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · YNG
- Full-time
…business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies,…
Added 17 days ago
Z
Co-Op Accounting Student
Zeifmans
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
As a Co-Op Student you will work closely with teams members to learn and excute accounting relating tasks and support. This Co-Op term spans from January 2027 to April 2027 with a potential…
Added 17 days ago
B
Private Wealth Administrative Assistant, Winter 2027 (Co-op/Internship) - 4 months
BMO
Waterloo, ON · MARS
- Full-time
…business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies,…
Added 17 days ago
Accounting Co-Op Student (4 months)
Creative Energy
Vancouver, BC
We are seeking an Accounting Co-op student who is interested in immersing in a dynamic, innovative company that believes in decarbonization and sustainability at its roots. Reporting to the…
Added 18 days ago
WT
Intern, Client Experience Strategy & Operations
Wealthsimple Technologies
Remote, Canada
- $44,000 to $52,000 CAD / year
- Internship
- Remote
As a WFO Intern, you'll partner with WFO managers and internal SMEs to: design and build AI tools for analysis; audit and improve automations; map and redesign workflows; and deliver…
Added 19 days ago
SB
Controllership Student
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking a Controllership Co-op Student beginning in January 2027 for a 4 or 8 month work term. The Controllership Student supports the Cost, Capital & Shared Services team with…
Added 24 days ago
DA
Co-op, People & Culture (January 2027)
Davidson and Co
Vancouver, BC
- Full-time
We’re Davidson & Company, one of Vancouver’s leading regional accounting, audit, tax, and advisory firms. But we’re not just about numbers, we're all about people!
Added 24 days ago
FC
Financial Aid Advisor - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Liaises with internal and external stakeholders such as Counselling & Accessibility Services, Student Experience Team, Academic Advisors, Program Coordinators, Co-op Consultants, the…
Added 24 days ago
FT
Financial Aid Advisor - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Liaises with internal and external stakeholders such as Counselling & Accessibility Services, Student Experience Team, Academic Advisors, Program Coordinators, Co-op Consultants, the…
Added 24 days ago
NA
Co-op, Finance/Accounting - January 2027
North American Construction Group Inc.
Acheson, AB
- Other
…working papers, public financial documents, and interacting with internal management and external auditors during year-end activities. NACG's financial statements are publicly listed,…
Added 24 days ago
PP
Marketing and Leasing Co-op
Park Property Management
Markham, ON
- $21 to $23 CAD / hour
We’re looking for a proactive, creative and organized co-op student to join our Marketing and Leasing team at our Head Office in Markham. In this role, you’ll gain hands-on experience…

Wealthsimple Technologies

Intern, Client Experience Strategy & Operations

Remote, Canada

Remote

$44,000 to $52,000 CAD / year · Internship

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Job details

Pay: $44,000 to $52,000 CAD / year
Job type: Internship
Workplace: Remote
Posting language: English
Posted: Oct 13, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

Intern, Client Experience Strategy & Operations (Winter 2027, 8 months)

Location: Toronto, ON (Hybrid)

Term: 8 months, beginning January 11, 2027.

This is an 8 month internship designed for co-op students, non-co-op students, and recent graduates who are ready to ship impactful work.

During your internship, you will have the opportunity to contribute to projects that are changing the landscape of financial services for Canadians. You will be on a team that supports your growth, provides mentorship, and connects you to the broader Wealthsimple community!

Our internship program operates on a hybrid model, where you’ll be working from our Toronto headquarters on Wednesdays and Thursdays. This structure offers the flexibility of remote work, while also providing the collaboration, connection, and mentorship that come from being together in person.

This posting covers two tracks: Workflow Optimization and Enablement. Please apply to the one that best fits your interests.

Please note: the role you apply for is the role you will be assessed on throughout the interview process. We are unable to accommodate requests to switch between Workflow Optimization and Enablement tracks after submission.

About the CX Operations Team

The CX Operations team is responsible for enabling exceptional client and agent experiences across Wealthsimple through optimized systems, content, AI solutions, and strategic initiatives. We manage the technology, knowledge, and processes that power our customer experience organization, driving continuous improvement in efficiency and effectiveness.

Choose your track:

Workflow Optimization, Intern

Workflow Optimization (WFO) streamlines the workflows, systems, and automations that span our entire ecosystem of tools. We partner with teams across the organization to identify and simplify toilsome workflows through process mapping, automation, and AI tool implementations.

As a WFO Intern, you'll partner with WFO managers and internal SMEs to: design and build AI tools for analysis; audit and improve automations; map and redesign workflows; and deliver measurable improvements in containment, resolution time, and operational risk.

You'll develop core skills in project planning, process design, AI tool deployment, and AI‑enhanced automation while contributing directly to CX efficiency and client experience.

In this role, you’ll have the opportunity to

Partner with the AI Experiences team to launch net-new features to our clients and support agents.
Map current-state workflows with SMEs, identify optimization opportunities, and implement AI-enhanced changes across macros, automations, and documentation.
Build comprehensive automation inventories across multiple systems, to propose consolidations and net-new automations and AI optimizations.

What you’ll bring

Structured problem solving and process thinking, with the ability to translate ambiguous workflows into clear maps and requirements
Basic familiarity with AI concepts (LLM, RAG, context windows, hallucination, etc.)
Basic familiarity with customer operations tools or ticketing systems (Zendesk, JIRA)
Basic familiarity with data and testing concepts – to be applied in the context of testing the accuracy of AI models (A/B testing, sample sizes, statistical significance, etc.)
Strong documentation and communication skills to collaborate with SMEs and present proposals
Bias to action and ownership to drive projects from discovery to implementation

Enablement, Intern

Our enablement group is responsible for how our support workforce learns, performs, and grows. We build the systems, programs, and culture that keep our support teams performing at a high bar. Quality, learning, change readiness, and performance measurement all sit within this group. Underneath all of it is a simple belief: every client interaction should be fast, high-quality, and trustworthy. Our job is to turn that belief into measurable reality.

As an Enablement Intern, you'll support the group's analytical work. You'll partner with the managers who own quality and performance measurement to test the data, run original analyses, spot trends early, and turn your findings into recommendations leaders can act on. This goes beyond reporting, the question is never only "what does the number say?" It's also "is this measuring the right thing, and what should we do about it?"

You'll build skills in analysis, metric design, and structured problem solving, and see up close how an AI-first quality and performance program runs in a regulated industry. The best person for this role doesn't only meet a high bar; they hold their own work to one.

In this role, you’ll have the opportunity to

Design and run trending analyses across scorecard metrics to inform target reviews, and build a repeatable way of doing them so each review doesn't start from scratch
Look for relationships between metrics, such as how quality, satisfaction and efficiency move together, and turn what you find into clear charts and recommendations
Help define and document metrics: what each one measures, where its data comes from, and where two metrics overlap or one is only raw input to another
Build checks and first-pass reviews that help the team catch errors in scorecards and reports before they’re finalized
Support analysis of quality data, such as sampling and summarizing results, as projects call for it

What you’ll bring

Strong quantitative and spreadsheet skills, and comfort cleaning, joining and pivoting messy data (SQL is a plus)
An understanding of how relational data fits together (tables, keys, joins). SQL is a plus but not required
Experience building trend analyses and visualizations, and the judgment to tell a real pattern from noise
Basic familiarity with statistical concepts like correlation, sample sizes and significance
Basic familiarity with ticketing tools and support systems, and where support data comes from
Structured problem solving: you can turn a vague question into a hypothesis, an analysis and a clear "so what"
Clear writing, including explaining a finding to the person who has to act on it
Ownership and a bias to action, taking work from question to recommendation

Eligibility

✔ Currently enrolled as a student at a Canadian post-secondary institution or technical bootcamp

✔ New graduates - Within 6 months of your graduation date

✔ Available to work full-time hours

✔ Residing in Canada

✔ Able to commute to our Toronto HQ on Wednesdays and Thursdays

Compensation & Equity

🤑 Base salary range: For this role, candidates can expect the following base salary range:

Term 1 students: CAD $42,000 - $44,000

Term 2 students: CAD $44,000 - $46,000

Term 3 students: CAD $46,000 - $48,000

Term 4 students: CAD $48,000 - $50,000

Term 5 students: CAD $49,000 - $52,000

Your current year of study and number of past internship terms will determine your salary band. Actual compensation within each band is based on skills, experience, and academic performance. Exceptional candidates may be considered above the top of their year's range. 🚀

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

The intern will support the CX Operations team by optimizing workflows, implementing AI-enhanced tools, or analyzing performance metrics to improve client and agent experiences. They will collaborate with internal teams to design processes, build automations, and provide actionable recommendations based on data findings.

Requirements

Candidates must be currently enrolled in a Canadian post-secondary institution, a technical bootcamp, or be a recent graduate within 6 months of their graduation date. Applicants should possess strong analytical skills, familiarity with ticketing systems, and the ability to work full-time hours in a hybrid capacity.

Skills

Project planning
Process design
AI tool deployment
Automation
Workflow mapping
Data analysis
Statistical analysis
SQL
Zendesk
JIRA
Documentation
Communication
Problem solving
Quantitative analysis
Trend analysis
Visualization

Benefits

Health benefits
Life insurance
Group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Mental health days
90 days away program

Visa sponsorship

Not detected in the job text

Keywords

Wealthsimple
Client Experience
Operations
Workflow Optimization
Enablement
AI
LLM
RAG
Zendesk
JIRA
SQL
Automation
Process Mapping
Data Analysis
Performance Measurement
Financial Services
Fintech
Internship
Co-op
Statistical Significance
Scorecard Metrics
Trend Analysis
Visualization
Project Management
Documentation
Communication
Problem Solving
Hybrid Work
Toronto
Canada

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