Find work in Canada.

566,742 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
A
Electronics Engineer
Actalent
Oakville, ON
- $40 to $50 CAD / hour
- Contract
35+ years of experience in hardware and device testing in an electronics engineering environment.
Added 26 mins ago
A
Spécialiste Qualité Fournisseurs
Actalent
Laval, QC
- $40 to $55 CAD / hour
- Contract
The position involves working both on-site and at the supplier site (2 days a week), primarily in Laval. You will spend a significant amount of time on the shop floor and at supplier…
Added 26 mins ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
…part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven…
Added 26 mins ago
A
ILS Specialist
Actalent
North Vancouver, BC
- $35 CAD / hour
- Contract
Experience working with large equipment inventories, asset databases, or enterprise maintenance systems.
Added 26 mins ago
K
Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
MNTD is looking for a highly entrepreneurial, commercially minded brand leader to help build the next stage of the business.
Added 26 mins ago
E
Project Manager - Control System Upgrades
Evertz
Burlington, ON
- Full-time
Successful project delivery in a broadcast software or IT/network infrastructure environment
Added 26 mins ago
IH
Senior Accountant
Impact HR
AB · Edmonton, AB
- Full-time
…This is an opportunity to join a hands-on, entrepreneurial environment where initiative is valued, ideas are welcomed, and individual contributions can make a meaningful impact. Working…
Added 26 mins ago
Laboratory Technician - Edmonton, AB
Tenaris
Edmonton, AB
Ensure all sampling, analytical and monitoring equipment is in good reliable working.
Added 41 mins ago
EI
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 56 mins ago
L
5789 - Assistant Store Manager FT
Lids
Quebec, QC
- $19 to $21 USD / hour
- Full-time
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Added 56 mins ago
LE
Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life's Good,' reflects…
Added 56 mins ago
O
Sr. Manager Corporate Development
OpenText
Toronto, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 56 mins ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 56 mins ago
G
Stanley Park Popcorn Vendor Team Lead
GoodWork.ca
Vancouver, BC
- Internship
Experience in customer service and working in a fast-paced environment;
Added 56 mins ago
VF
Supervisor, Post Harvest
Village Farms International Inc.
Delta, BC
- $63,000 to $68,000 CAD / year
- Full-time
Village Farms International (Nasdaq: VFF) is a vertically integrated global leader in cannabis and plant-based consumer packaged goods, driven by sustainable innovation. As one of North…
Added 56 mins ago
Director, Human Resources
Human Resources
Toronto, ON
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life's Good,' reflects…
Added 1 hour ago
LC
Merchandising Crew Associate (Western Canada)
Loblaw Companies Limited
Burnaby, BC
- Full-time
Must be a team player with leadership skills. Peers may often be the acting Project Leader, so the team environment is crucial.
Added 1 hour ago
TS
Logistics Lead - Chef d'équipe logistique
TD SYNNEX
Mississauga, ON
- Full-time
Maintain and promote a safe, organized, and clean work environment.
Added 1 hour ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Added 1 hour ago
PF
Afternoon Warehouse Associate Full Case
Performance Food Group
Milton, ON
- Full-time
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Added 1 hour ago
RB
2027 Capital Markets, Debt Capital Markets Winter Analyst (8 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
…evolving client base. Our debt finance franchise is the clear leader in corporate origination in Canada and uniquely global in nature, with significant capabilities in all major…
Added 1 hour ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Toronto, ON
- $50 to $60 CAD / hour
- Full-time
…rebuild specialized underground diamond drilling equipment while working alongside experienced operations and maintenance teams in a challenging underground mining…
Added 1 hour ago
SL
Department Sales Manager, Softgoods
Sporting Life
Laval, QC
- Full-time
As a leader on our shop floor, you’ll combine your passion for fashion with operational expertise to create a standout retail experience. You’ll set the tone as a role model for outstanding…
Added 2 hours ago
EL
Freelancer.Multibrand - Ott
Estée Lauder Companies
Ottawa, ON
- Full-time
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 2 hours ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value eac

Wealthsimple Technologies

Senior Associate, Workforce Management

Remote, Canada

Remote

$32.69 to $40.87 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $32.69 to $40.87 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 3+ years of hands-on workforce management experience in a contact centre or support environment, with direct ownership of scheduling.
Posting language: English
Posted: Nov 3, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

Every great client conversation at Wealthsimple starts with the right person being in the right place at the right time. That's workforce management, and it's a big part of how our Client Experience Operations (CXO) teams deliver fast, reliable support to more than 4 million clients.

As a Senior Associate, Workforce Management, you'll own scheduling for a portfolio of our CXO domain teams across phone, chat and email. You'll build and maintain their schedules, protect coverage through planned and unplanned shrinkage, and make the calls that keep service levels, cost and our people's experience in balance. You'll report to the Lead, WFM Platform & Automation, on a small team where everyone owns their area end to end.

A small team also means a wide view. Scheduling is the core of the job, but you'll need a working command of the whole WFM ecosystem (forecasting and capacity, intraday, leave and shrinkage, reporting) and the judgement to know how a change in one place lands in the others. You'll work closely with People Ops, Enablement, Systems and domain leadership, and you'll often be the person in the room explaining what a decision will do to coverage.

This role requires hands-on WFM experience. As a small team, we're looking for someone who can own schedules in their first few weeks and have real influence on a small, high-trust team. That experience can come from Wealthsimple or from anywhere else.

What will you do?

Own scheduling for your domains: Build, publish and maintain schedules for your portfolio, including rotations, weekend and extended-hours coverage, shift bids and the multi-skill split across phone, chat and email. You're accountable for them being right.
Protect coverage: Plan for shrinkage before it happens (PTO, training, meetings, coaching, leaves) and respond when it doesn't go to plan. Set PTO availability, plot offline time where it does the least damage, and flag coverage risk early.
Keep the schedule the source of truth: Process schedule change requests with care and consistency, so the schedule reflects where people are expected to be. That record supports adherence, performance conversations and payroll.
Be the expert in the room: Represent WFM on projects such as hours-of-operation changes, new channel launches, tooling changes and org changes. Translate operational plans into staffing impact, and be clear about the trade-offs.
Partner across CXO:
- With HR and People Ops on leaves, accommodations, contract changes and overtime.
- With Enablement on training and nesting schedules for new hires.
- With domain leaders on coverage needs and shift preferences.
- With Systems on the tools and integrations that schedules depend on.
Analyze and report: Track schedule effectiveness, adherence and conformance, shrinkage and coverage against need. Tell a clear story with the data: what happened, why, and what we should do next.
Improve how we work: Find the manual work in our scheduling process and help automate it. We build with tools like Playvox and Claude, and we expect you to bring ideas.

What do you bring?

3+ years of hands-on workforce management experience in a contact centre or support environment, with direct ownership of scheduling.
Experience scheduling at scale: you've built and maintained schedules for 100+ agents across multiple skills or channels, including rotations and weekend or extended-hours coverage.
A working command of the WFM ecosystem: forecasting inputs, capacity planning, shrinkage, Erlang-based staffing, service level, occupancy, adherence and conformance. You know how a forecast becomes a schedule and how intraday reality feeds back into the plan.
Fluency with a WFM platform such as Playvox, NICE IEX, Verint, or Assembled, and related CRM/Telephony tools.
Sound judgement on small-team trade-offs: you can weigh coverage, cost, fairness and your teammates' experience, make a call with incomplete information, and know when to escalate.
Stakeholder confidence: you're comfortable explaining a staffing decision to a team lead, a people partner or a senior leader. You can say "here's what this will cost us" and work collaboratively towards solutions.
Ownership and follow-through: you don't need to be told what's next, and your schedules are right the first time.
Frequent user or at least strong curiosity about AI and automation: you use tools to move faster, and you check the output.

Nice to Have:

Experience with Playvox specifically, or with Zendesk and Five9.
SQL, or experience with BI tools like Preset or Looker.
Experience in financial services or another regulated environment.
Experience scheduling around a BPO or outsourced partner.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Apply About employer

More about this job

Responsibilities

You will own the scheduling for a portfolio of CXO domain teams across multiple channels to ensure optimal coverage and service levels. Additionally, you will analyze performance data, automate scheduling processes, and partner with cross-functional teams to translate operational plans into staffing requirements.

Requirements

The role requires at least 3 years of hands-on workforce management experience in a contact center environment with direct ownership of scheduling. You must possess a strong command of WFM ecosystems, including forecasting, capacity planning, and proficiency with WFM platforms like Playvox, NICE IEX, or similar tools.

Skills

Workforce management
Scheduling
Capacity planning
Forecasting
Contact center operations
Data analysis
Reporting
Automation
Stakeholder management
Playvox
Zendesk
Five9
SQL
Business intelligence
Erlang-based staffing

Benefits

Health benefits
Life insurance
Employer-matched group savings
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Scheduling
Contact Center
Forecasting
Capacity Planning
Shrinkage
Service Level
Occupancy
Adherence
Conformance
Playvox
Zendesk
Five9
SQL
Preset
Looker
Automation
Financial Services
BPO
Operations
Client Experience
Data Analysis
Staffing
Erlang
Hybrid

Report this job