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Added 4 hours ago
FR
Concierge
FirstService Residential Canada
Burnaby, BC
- Full-time
As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure…
Added 6 hours ago
DP
Front Desk Night Associate
Diamond Property Services
Mississauga, ON
- Full-time
…for residents and visitors, providing exceptional customer service in a residential…
Added 9 hours ago
AU
Security Guard - Receptionist - Concierge
Allied Universal
Toronto, ON · North York, ON
- $18 CAD / hour
- Part-time
We are currently seeking a reliable and dedicated Security Guard - Receptionist - Concierge in North York, Ontario. This position is ideal for individuals who excel in a professional…
Added 10 hours ago
FR
Concierge
FirstService Residential Canada
Vancouver, BC
- Full-time
As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure…
Added 10 hours ago
Security Guard- Fraser Valley
Kandor
BC
We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you…
Added 10 hours ago
Security Guard-Victoria
Kandor
Victoria, BC
We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you…
Added 11 hours ago
ZR
Concierge
Zen Residential Ltd.
AB · Edmonton, AB
- Full-time
As a Concierge at Zen Residential, you will play a key role in providing a welcoming and secure environment for residents, guests, and visitors in the residential community. Acting as the…
Added 11 hours ago
Operations - Security Guard (Guardteck)
Kandor
BC
We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you…
Added 12 hours ago
C
Receptionist/Concierge
Chartwell
Kamloops, BC
- Part-time
As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the…
Added 13 hours ago
Concierge Security Guard, Residential
GardaWorld
Barrie, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 13 hours ago
Security Officer
Northland Properties
Vancouver, BC
…spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete…
Added 13 hours ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
…spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete…
Added 14 hours ago
Health Complex Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available
Added 14 hours ago
SC
Luxury Travel Planner | Touring & Custom Itineraries
Sienna Charles
Canada
- Full-time
Collaborate with our lifestyle concierge team on dining, events, and other requests that complement a trip.
Added 14 hours ago
GH
Guest Experience Ambassador
Glenhill Hotel
Toronto, ON
- Full-time
This hands-on position combines guest-facing service with operational awareness, including reservations, arrivals, service recovery, suite readiness checks, and coordination with…
Added 14 hours ago
Security Guard - Hamilton
Kandor
Hamilton, ON
We're looking for reliable, professional security guards who take pride in customer service. In this role, you'll often be the first person a tenant, shopper, visitor, or contractor meets,…
Added 15 hours ago
PL
Overnight Security Concierge
Prokey Living
Edmonton, AB
- Full-time
As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This…
Added 15 hours ago
Concierge Security Guard - Commercial
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 16 hours ago
A
Bilingual Executive Lounge Attendant (Part-Time)
AccorHotel
Ottawa, ON
- Part-time
Executive Lounge is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The…
Added 16 hours ago
WT
Senior Manager, Advice Innovation & Experience (16-month Fixed Term Contract)
Wealthsimple Technologies
Remote, Canada
- $156,000 to $195,000 CAD / year
- Full-time
- Remote
Incubate and personally run new advice services. Take a concept, like a new advice offering, an estate concierge, or a high-touch onboarding experience, and figure out how to deliver the…
Added 16 hours ago
DB
Sales Coordinator
Discover Banff Tours
Banff, AB
- Full-time
Build and maintain hotel, concierge, and wholesale relationships through regular visits and check-ins; share product updates and gather sales feedback.
Added 17 hours ago
Hospital Facility Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available.
Added 17 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 17 hours ago
FS
Concierge (Temps partiel / Part time)
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Part-time
…souci de qualité, une sensibilité culturelle et un sens du service…
Added 17 hours ago
SC
Concierge
SPECTRAFORCE Canada
Toronto, ON
- Contract
The ideal candidate will have a background in customer service, hospitality, reception, concierge services, or administrative support, with the confidence to represent a high-rise…

Wealthsimple Technologies

Senior Manager, Advice Innovation & Experience (16-month Fixed Term Contract)

Remote, Canada

Remote

$156,000 to $195,000 CAD / year · Full-time

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Job details

Pay: $156,000 to $195,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5-7+ years in service design, strategy, innovation, or premium client experience (ideally with exposure to HNW or complex client segments)
Posting language: English
Posted: Oct 27, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

The Role

This is a 0-to-1 role: part strategist, part builder, part entrepreneur, managing a small team. You'll design and launch the next generation of advice experiences, prove they work, and hand off proven playbooks to our sales and service teams to own and scale.

Your scope is the whole of Wealthsimple's advice business, not a single client segment. This role lives at the intersection of sales, service, product innovation, and commercial execution, and it exists to answer one question: what does a truly differentiated, human-centred advice experience look like at Wealthsimple, and how do we prove it works before we scale it?

Your Impact

Define what "5-star" client experiences look like in wealth management. Draw on deep knowledge of premium service (luxury hospitality, high-end retail, or elite financial services) to design client experiences that are differentiated. You'll set the bar for what every advice client can expect from Wealthsimple, and you'll do it by building real things with real clients.

Incubate and personally run new advice services. Take a concept, like a new advice offering, an estate concierge, or a high-touch onboarding experience, and figure out how to deliver the MVP before it's ready to be scaled. The innovation is in designing a client experience that is truly differentiated and, through the use of technology & AI, highly scalable. When it works, you package it into a playbook and hand it to sales or service teams to run at scale. You own the incubation and inform the scaled delivery.

Build the advisor tooling that makes advice better and faster. Work hand-in-hand with product teams and advisors to take advisor tooling from manual to automated. You set the requirements, translate advisor reality into product specs, and work with other leaders to drive adoption.

Stay ahead of where the industry is going. You're plugged into the evolving advice and wealth landscape, the startups, the disruptors, and the best incumbents globally. You bring that intelligence back and help us sharpen hypotheses about what to build next, complemented by a close read of what our own clients value and where they feel under-served.

Prove commercial impact. Every pilot is measured against clear metrics, AUM growth, conversion, and client satisfaction. You design experiments that prove value before we commit to scaling, and you make backed recommendations on what to accelerate, refine, or sunset.

What You'll Do

Work directly with and senior leadership to shape the future of Wealthsimple's advice offering
Launch and personally run the first iterations of services that will eventually reach hundreds of thousands of clients
Shape Wealthsimple's digital advice roadmap from the front line. Our advisors talk to clients every day, you turn what you hear into validated demand signals for product teams.

We're Looking for Someone Who

Is energized by the messy, creative, manual work of building something from nothing, and doesn't need a large team or perfect infrastructure to get a pilot off the ground
Has a genuine obsession with how the wealth and fintech landscape is evolving globally, with sharp instincts for real shift versus noise
Brings deep knowledge of what premium service actually feels like from a client's perspective, and can translate it into a wealth management context
Thinks commercially: you build experiences, but you always know the business case and how you'll prove it
Is a natural leader who can bring stakeholders together around a shared vision
Is tech-forward: comfortable with AI tools, low-code platforms, and lightweight scripting to build functional prototypes that test real concepts in market
Is the person who notices the detail nobody asked for, and arrives with ideas about what would make a client tell their friends about us

What You'll Bring

5-7+ years in service design, strategy, innovation, or premium client experience (ideally with exposure to HNW or complex client segments)
A proven track record of taking a service concept from idea to live pilot (true 0-to-1 experience)
Demonstrated ability to use modern technology, AI tools, low-code/no-code, or lightweight scripting, to rapidly prototype and test
Experience working alongside scaled operational teams and transitioning pilots into standardized processes, with a clear ability to hand off and let go
Familiarity with the wealth management landscape: how different advice models work, what HNW clients value, and how firms grow AUM
Comfort working in regulated environments and partnering with compliance teams
Outstanding communication skills: you can influence executives, inspire advisors, and earn the trust of external partners

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

You will design and launch the next generation of advice experiences by incubating new services and proving their commercial impact. Additionally, you will build advisor tooling and translate client needs into product specifications to drive adoption and scalability.

Requirements

The role requires 5-7+ years of experience in service design, strategy, or innovation, ideally within high-net-worth or complex client segments. You must possess a proven track record of taking service concepts from idea to pilot and demonstrate proficiency in modern technology and prototyping tools.

Skills

Service design
Strategy
Innovation
Premium client experience
Wealth management
Product management
AI tools
Low-code platforms
No-code platforms
Prototyping
Stakeholder management
Financial services
Commercial execution
Data analysis
Project management

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Wealthsimple
Fintech
Wealth management
Service design
Innovation
Strategy
AI
Low-code
No-code
Prototyping
AUM growth
Client experience
MVP
Product roadmap
Compliance
HNW
Commercial execution
Stakeholder management
Financial products
Digital advice

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