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Added 10 mins ago
LC
Health Department Manager
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Penticton, BC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 10 mins ago
WM
310T Apprentice Level 2+ (Second shift).
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 10 mins ago
MG
Guest Attendant/UCP (Nights)
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ON · Brighton, Ontario
- Full-time
…Brighton Retirement Living. This role focuses on hospitality, customer service, and safety, ensuring residents feel respected, comfortable, and well cared for while maintaining the…
Added 10 mins ago
JI
Receiver/Shipper Associate
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Fredericton, NB
- Full-time
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JI
Office Manager
J.D. Irving, Limited
Amherst, NS
- Full-time
Leads the office by demonstrating the highest standards of safety and customer service
Added 10 mins ago
J
Enterprise Account Manager
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Canada
- Full-time
Lead executive business reviews that connect customer strategy with results delivered and future opportunities.
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Belleville, ON
- Full-time
Excellent customer service skills with demonstrated ability to deal appropriately with sensitive situations and confidential information.
Added 10 mins ago
TS
Administration/Project Coordinator
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- Full-time
Minimum 3 years of experience in an administrative, secretarial, customer service, or project coordination role; experience within a non-profit environment is an asset.
Added 10 mins ago
AL
Experienced Technical Business Analyst - Data Support
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- Full-time
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in…
Added 10 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
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BC · British Columbia, Canada
- Full-time
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Added 10 mins ago
IM
Managers, Supervisors, Team Leads and Servers
Italian Market
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- Full-time
…operations, leading and mentoring staff, coordinating table service, and ensuring food and beverage orders are prepared and served efficiently. Team members handle guest interactions,…
Added 10 mins ago
BG
Supervisor - Service Department - Foreman
Brandt Group of Companies
Vernon, BC
- Full-time
Commitment to customer service, service excellence and ability to communicate and work effectively with customers, the service team and other branch personnel
Added 10 mins ago
BG
Supervisor - Service Department - Foreman
Brandt Group of Companies
Kamloops, BC
- Full-time
Commitment to customer service, service excellence and ability to communicate and work effectively with customers, the service team and other branch personnel
Added 10 mins ago
TS
Thrift Store Clerk
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St. Thomas, ON
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Contribute to meeting store budgets by maintaining customer service standards.
Added 10 mins ago
SO
Marketing Manager
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Toronto, ON · North York, ON
- Full-time
Lead market analysis, competitive assessment, audience segmentation and business cases for new programs, locations and potential international expansion.
Added 10 mins ago
AS
Outside Sales Representative
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Kingston, ON
- Full-time
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LA
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…improve productivity, quality, efficiency, cost, safety, and customer service. The Black Belt works cross-functionally with employees, supervisors, managers, and subject matter experts to…
Added 10 mins ago
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Sales and Operations Support Assistant
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…supporting our commercial operations and ensuring excellent customer service. You…
Added 10 mins ago
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Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance MeasurementAdditional Job Details
Added 10 mins ago
VC
Automotive Sales Consultant
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Added 10 mins ago
NG
Customs Compliance Consultant
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- Full-time
Excellent customer service, verbal, and written communication skills in English
Added 10 mins ago
TS
Payroll Accountant
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Toronto, ON
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Commitment to delivering high-quality customer service and building positive working relationships.
Added 10 mins ago
CB
Accounts Receivable Specialist
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Added 10 mins ago
PG
General Counsel
PRA Group (Nasdaq: PRAA)
Montreal, QC
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the Vice President, the General Counsel will lead the corporate governance function for the Canadian operations. You will review and draft legal documents and agreements…
Added 10 mins ago
KI
Engineered Wood Product (EWP) Design Manager
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Uxbridge, ON
- Full-time
A team player with a customer service focus, you will establish positive working relationships with all relevant stakeholders, lead with integrity, and demonstrate KOTT’s five core values.

Wealthsimple Technologies

Team Lead, Client Experience Operations (Risk and Security)

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Posting language: English
Posted: Oct 27, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment.

Core Deliverables & Accountability

Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour).
Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and dynamically reallocate squad capacity to balance risk containment with queue health.
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline verification workflows, and reduce platform vulnerabilities.
Drive high performance through weekly 1:1s, monthly developmental sessions, and quarterly performance reviews.
Conduct regular quality calibrations to enforce strict compliance with regulatory, privacy, and security protocols without compromising client empathy.

Candidate Profile & Requirements

Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Practical understanding of retail fintech risk vectors, including account takeovers, social engineering, identity verification (KYC), AML, and core cybersecurity hygiene.
Demonstrated mastery in de-escalating distressed or adversarial clients during critical security lockouts or active loss events.
Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an asset.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Apply About employer

More about this job

Responsibilities

Lead a frontline squad of 6–12 specialists to manage risk operations, protect client assets, and de-escalate high-stakes security inquiries. Drive team performance through coaching, quality calibrations, and operational oversight of risk channels.

Requirements

Requires a minimum of 2+ years of formal people leadership experience and a practical understanding of fintech risk vectors like account takeovers and AML. Proficiency in English is required, with bilingual fluency in French or industry certifications like CSC or ACAMS considered an asset.

Skills

People leadership
Risk management
Platform security
Fraud operations
Client experience
AML compliance
Identity verification
KYC
Cybersecurity hygiene
De-escalation
Performance management
Operational management
Data analysis
Stakeholder management
Regulatory compliance
Conflict resolution

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Risk Operations
Client Experience
Platform Security
Fraud Ops
Compliance
InfoSec
AML
KYC
Account Takeover
Identity Verification
Cybersecurity
People Leadership
Performance Management
Quality Assurance
CSC
ACAMS
Retail Fintech
Operational Management
Equity
Remote Work
Hybrid Team
Data Analysis
Stakeholder Management
Regulatory Protocols
Social Engineering
Credential Stuffing
Threat Monitoring
Capacity Planning
Client Empathy

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