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Added 11 mins ago
Senior Technical Delivery Manager - Web & Cloud Platforms
Rogers Communications
Toronto, ON
…scalable solutions that let our customers self-serve. You will partner with senior leadership to align technology investment with business…
Added 11 mins ago
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Mechanical Engineer, Data Centers
AECOM
Markham, ON
- $90,000 to $145,000 CAD / year
- Full-time
Participate in multidisciplinary design reviews, quality reviews, and project coordination meetings.
Added 11 mins ago
A
Mechanical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
Ensure projects are delivered within scope, budget, schedule, and quality expectations.
Added 11 mins ago
A
Design Manager, Data Centers
AECOM
Markham, ON
- $150,000 to $200,000 CAD / year
- Full-time
…will coordinate multidisciplinary design teams, manage design quality and change, work directly with clients and stakeholders, and help develop AECOM's growing Canadian data center…
Added 11 mins ago
A
Electrical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
Drive technical excellence, innovation, and quality across projects.
Added 11 mins ago
A
Electrical Engineer, Data Centers
AECOM
Markham, ON
- $90,000 to $140,000 CAD / year
- Full-time
Participate in multidisciplinary design reviews, quality reviews, and project coordination meetings.
Added 11 mins ago
A
Control Systems Designer, Data Centers
AECOM
Markham, ON
- $90,000 to $140,000 CAD / year
- Full-time
Participate in multidisciplinary design reviews, quality reviews, construction-phase services, commissioning, and resolution of technical issues.
Added 25 mins ago
L
Legal Engineer - In-House
Legora
Toronto, ON
- Full-time
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Added 25 mins ago
L
Legal Engineer
Legora
Toronto, ON
- Full-time
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Added 25 mins ago
LA
Director, Lawyer Services and Payments (24 months)
Legal Aid Ontario
Toronto, ON
- Contract
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 56 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
Success in this role will be measured by the quality and value of the qualified pipeline, progress against opportunity capture plans, accuracy of sales forecasts, customer and partner…
Added 56 mins ago
JF
Executive Director
Jewish Federation of Ottawa
Ottawa, ON
- Full-time
Champion high-quality, person-centred programs and services that advance the dignity, well-being and inclusion of individuals with developmental disabilities and autism.
Added 56 mins ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
…services that promote housing stability, health, and overall quality of life. Guided by a harm reduction and Housing First philosophy, Mobile Outreach Workers help tenants address barriers…
Added 56 mins ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
…services that promote housing stability, health, and overall quality of life. Guided by a harm reduction and Housing First philosophy, Mobile Outreach Workers help tenants address barriers…
Added 1 hour ago
C
Talent Sourcer, Tech
Cohere
Remote, Canada
- $95,000 to $195,000 USD / year
- Full-time
- Remote
Partner with hiring managers and talent partners to find and engage passive talent through creative sourcing methods
Added 1 hour ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
In your likely first managerial role, you will ensure that Mondelēz International’s safety, quality, cost, delivery, sustainability and morale targets are achieved for the lines for which…
Added 1 hour ago
PC
Data & AI Transformation Director
PwC Canada
Toronto, ON
- Full-time
Own program outcomes including scope, budget, governance, risk management, quality, and delivery success.
Added 1 hour ago
O
Manager, Software Development
OpenText
Waterloo, ON
- Full-time
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 1 hour ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…vendor performance into measurable improvements in service quality, delivery stability and cost outcomes for the Service Areas they support. This role owns the vendor accountability…
Added 1 hour ago
TC
Senior Accountant
TESC Contracting
Sudbury, ON · Greater Sudbury, ON
- Full-time
Partner with the Controller to develop and evaluate financial programs, including tax planning, real estate, and treasury initiatives.
Added 1 hour ago
AS
Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…vendors are accountable for performance, value for money and…
Added 1 hour ago
AS
Analyst, IT Vendor Management - P3
Apex Systems
Toronto, ON
- $75 to $85 USD / hour
- Full-time
Apply financial analytics to identify commercial risks, budget variances, schedule, quality issues - and support the development of recommendations and action plans.
Added 1 hour ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
…innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our…
Added 1 hour ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Part-time
Partner with the Store Manager and Assistant Store Managers to lead initiatives.
Added 1 hour ago
NA
Peer Counselor - Youth Partner (FBH Certified Peer Counselor)
NATIONAL ASSOCIATION OF BLACK SOCIAL WORKERS
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Catholic Community Services, Family Behavioral Health is looking for a Peer Counselor (Youth Partner) who wants to join our team of innovators who continually "push the envelope" and…

Wealthsimple Technologies

Team Lead, Client Experience Operations (Risk and Security)

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Posting language: English
Posted: Oct 27, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment.

Core Deliverables & Accountability

Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour).
Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and dynamically reallocate squad capacity to balance risk containment with queue health.
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline verification workflows, and reduce platform vulnerabilities.
Drive high performance through weekly 1:1s, monthly developmental sessions, and quarterly performance reviews.
Conduct regular quality calibrations to enforce strict compliance with regulatory, privacy, and security protocols without compromising client empathy.

Candidate Profile & Requirements

Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Practical understanding of retail fintech risk vectors, including account takeovers, social engineering, identity verification (KYC), AML, and core cybersecurity hygiene.
Demonstrated mastery in de-escalating distressed or adversarial clients during critical security lockouts or active loss events.
Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an asset.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

Lead a frontline squad of 6–12 specialists to manage risk operations, protect client assets, and de-escalate high-stakes security inquiries. Drive team performance through coaching, quality calibrations, and operational oversight of risk channels.

Requirements

Requires a minimum of 2+ years of formal people leadership experience and a practical understanding of fintech risk vectors like account takeovers and AML. Proficiency in English is required, with bilingual fluency in French or industry certifications like CSC or ACAMS considered an asset.

Skills

People leadership
Risk management
Platform security
Fraud operations
Client experience
AML compliance
Identity verification
KYC
Cybersecurity hygiene
De-escalation
Performance management
Operational management
Data analysis
Stakeholder management
Regulatory compliance
Conflict resolution

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Risk Operations
Client Experience
Platform Security
Fraud Ops
Compliance
InfoSec
AML
KYC
Account Takeover
Identity Verification
Cybersecurity
People Leadership
Performance Management
Quality Assurance
CSC
ACAMS
Retail Fintech
Operational Management
Equity
Remote Work
Hybrid Team
Data Analysis
Stakeholder Management
Regulatory Protocols
Social Engineering
Credential Stuffing
Threat Monitoring
Capacity Planning
Client Empathy

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