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Added 1 min ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…expertise, trust, and impact. From day one, you’ll work with senior decision-makers in real estate, private equity, infrastructure, and corporate finance. You’ll help bring clarity to…
Added 16 mins ago
PM
Lead Software Engineer – Application Security & Architecture
Prospect Markets
Vancouver, BC
- Full-time
Prospect Markets is hiring a senior engineer to lead technology initiatives across our platform. You'll bring deep application security and software architecture expertise to a team…
Added 31 mins ago
P
Senior Accountant
Plooto
Canada
- Full-time
Plooto is an all-in-one payment automation platform that helps businesses and accounting firms manage payables and receivables. More than 14,000 companies use Plooto to automate financial…
Added 31 mins ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
CSA Group has an immediate opportunity for a Senior Workday Analyst, HCM & Financials to be responsible for the configuration, integrity, security, and continuous improvement of CSA Group's…
Added 31 mins ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…
Added 1 hour ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
Baselane is a rapidly growing banking and financial management platform for individual landlords and real estate investors. We are backed by leading FinTech investors, including Matrix…
Added 1 hour ago
IC
Frontend Developer
IT Connex
Toronto, ON
- Contract
We are seeking an experienced Senior Software Engineer with strong expertise in React, JavaScript, and modern web application development to join a team responsible for building and…
Added 1 hour ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
The Systems Administrator 3 acts as a senior technical resource in application/service architecture, application design and delivery, translating business and technical requirements into…
Added 1 hour ago
RB
Bilingual FX Analyst - 12 months Contract
Royal Bank of Canada
Toronto, ON
- Full-time
…providing access to RBC DX, RBC’s proprietary online FX trading platform and supporting and growing a portfolio of RBCDX…
Added 1 hour ago
Sr. Manager, Legal Operations
Tenstorrent
Toronto, ON
…share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and…
Added 1 hour ago
S
Platform Solution Architect /Architecte de solutions de plateforme (Montreal)
Slalom
Montreal, QC
- Full-time
We’re looking for a Senior Platform Engineer to join a North America-based team focused on delivering secure, scalable automation and cloud platforms. This role is about enabling teams to…
Added 1 hour ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…deliver unique and unprecedented products across industries. As a Senior Lead AI Engineer, you are primarily responsible for managing technical projects and helping teams design and build…
Added 2 hours ago
A
Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Sr. Director Product & Platform Trust is accountable for shaping how Autodesk product teams build safe and secure products at scale. The Senior Director, Product & Platform Trust will…
Added 2 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
Autodesk invites the industry-savvy and forward-thinking to join our Platform Services Product Data team as a Senior Product Manager for Interoperability. Here, you’ll play a key role in…
Added 2 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
Autodesk invites the industry-savvy and forward-thinking to join our Platform Services Product Data team as a Senior Product Manager for Interoperability. Here, you’ll play a key role in…
Added 2 hours ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Added 2 hours ago
WT
Senior Associate, Technical Operations
Wealthsimple Technologies
Remote, Canada
- $32.69 to $40.87 CAD / hour
- Full-time
- Remote
We are looking for a Senior Associate, Technical Operations to act as a hands-on workflow builder and quality owner within our Operations ecosystem. You will not just analyze bottlenecks,…
Added 2 hours ago
T
Senior Network Security Administrator
Tangerine
Toronto, ON
- Full-time
You have at least 3+ years of hands-on technical working experience with Transport Layer Security (TLS), Endpoint Protection Platform (EPP), Endpoint Detection and Response Solutions (EDR).
Added 3 hours ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
We are seeking a Senior Forward Deployed Engineer (FDE) with deep Java and Python expertise to architect, build, and deploy production-grade solutions for financial technology use cases in…
Added 3 hours ago
RI
Project Coordinator & Workforce Administrator - Financial Services
Rose International
Mississauga, ON
- Full-time
Strong written and verbal communication skills for interacting with senior executives, engineering leads, vendors, and external visitors.
Added 3 hours ago
DC
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
Danaher Corporation
Concord, ON · Guelph, ON · Toronto, ON · CAN - Concord - AB Sciex LP
- Full-time
The Senior Software Release Project Manager is responsible for reducing complexity and managing risk to ensure software and systems are developed in a predictable and efficient manner while…
Added 3 hours ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
…providing access to RBC DX, RBC’s proprietary online FX trading platform and supporting and growing a portfolio of RBCDX…
Added 3 hours ago
T
Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
The role partners with product, business, engineering, architecture, data governance, risk, control, and platform teams to translate strategic priorities into clearly defined outcomes,…
Added 3 hours ago
L
Senior Product Manager, Product Security
Litmus
Toronto, ON
- Full-time
Litmus is seeking a hands-on Senior Product Manager, Product Security to drive product security across Litmus Edge, Litmus Edge Manager, Litmus UNS, and related platform services.
Added 3 hours ago
Senior Manager, Community Affairs - New Brunswick
Bell
Fredericton, NB
To support this ambitious growth, we are seeking a Senior Manager, Community Affairs, to serve as Bell AI Fabric's strategic representative in the communities where we develop, construct,…

Wealthsimple Technologies

Team Lead, Client Experience Operations (Risk and Security)

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Posting language: English
Posted: Oct 27, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment.

Core Deliverables & Accountability

Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour).
Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and dynamically reallocate squad capacity to balance risk containment with queue health.
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline verification workflows, and reduce platform vulnerabilities.
Drive high performance through weekly 1:1s, monthly developmental sessions, and quarterly performance reviews.
Conduct regular quality calibrations to enforce strict compliance with regulatory, privacy, and security protocols without compromising client empathy.

Candidate Profile & Requirements

Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Practical understanding of retail fintech risk vectors, including account takeovers, social engineering, identity verification (KYC), AML, and core cybersecurity hygiene.
Demonstrated mastery in de-escalating distressed or adversarial clients during critical security lockouts or active loss events.
Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an asset.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

Lead a frontline squad of 6–12 specialists to manage risk operations, protect client assets, and de-escalate high-stakes security inquiries. Drive team performance through coaching, quality calibrations, and operational oversight of risk channels.

Requirements

Requires a minimum of 2+ years of formal people leadership experience and a practical understanding of fintech risk vectors like account takeovers and AML. Proficiency in English is required, with bilingual fluency in French or industry certifications like CSC or ACAMS considered an asset.

Skills

People leadership
Risk management
Platform security
Fraud operations
Client experience
AML compliance
Identity verification
KYC
Cybersecurity hygiene
De-escalation
Performance management
Operational management
Data analysis
Stakeholder management
Regulatory compliance
Conflict resolution

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Risk Operations
Client Experience
Platform Security
Fraud Ops
Compliance
InfoSec
AML
KYC
Account Takeover
Identity Verification
Cybersecurity
People Leadership
Performance Management
Quality Assurance
CSC
ACAMS
Retail Fintech
Operational Management
Equity
Remote Work
Hybrid Team
Data Analysis
Stakeholder Management
Regulatory Protocols
Social Engineering
Credential Stuffing
Threat Monitoring
Capacity Planning
Client Empathy

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