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Added 5 mins ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
Working within the vision, roadmap, and strategic direction established by the Senior Product Owner, the successful candidate will independently lead meaningful pieces of work from…
Added 1 hour ago
B
Senior Java Backend Developer
Blutic
Montreal, QC
- Full-time
Blutic is looking for experienced Senior Java Backend Developer (Java + SQL) with 7 to 15 years of experience to join our high-performing engineering team. The ideal candidate will have…
Added 6 hours ago
AT
Senior Java Developer
Aarorn Technologies Inc
Toronto, ON
- $55 CAD / hour
- Contract
We are seeking a Senior Java Developer / Technical Lead to design and deliver secure, scalable, and high-volume banking and payment applications. The role will lead the development of Java…
Added 6 hours ago
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Quality Manager
Ganotec
Toronto, ON
- Full-time
Added 10 hours ago
SM
RQ11739 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 10 hours ago
SM
RQ11309 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience designing and implementing solutions using Oracle Siebel CRM or Adobe Experience Manager (AEM). The ideal candidate will…
Added 10 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 10 hours ago
LI
UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement, is seeking a Senior UX Designer to join their team on a full-time onsite engagement in Toronto. In this role, the successful consultant will…
Added 10 hours ago
SM
RQ11539 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with experience creating intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 10 hours ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
…raise the engineering bar across the organization. As the most senior individual contributor on the team, you will own the hardest architectural problems, define the standards other…
Added 11 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 12 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…portfolio. The incumbent will work collaboratively with the Senior Programmer…
Added 12 hours ago
SC
Senior Hydrologist
SLR Consulting
Calgary, AB · AB · Nanaimo, BC · Vancouver, BC · Victoria, BC
- Full-time
SLR has an immediate opportunity for a Senior Hydrologist to join our growing Hydrogeology and Hydrology Team in Western Canada. In this role, you will provide senior technical leadership…
Added 13 hours ago
G
Project Manager - Electrical & Instrumentation
Graham
Regina, SK
- Full-time
Graham is actively recruiting for an Electrical Project Manager within our Industrial Division. Reporting to the Senior Operations Director, this role will oversee and coordinate electrical…
Added 13 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…portfolio. The incumbent will work collaboratively with the Senior Programmer…
Added 13 hours ago
C
Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
Executive Communication: Build and maintain a strong global stakeholder network, delivering clear status updates and presentations to senior business and technology leaders.
Added 13 hours ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Added 13 hours ago
WT
Senior Associate, Technical Operations
Wealthsimple Technologies
Remote, Canada
- $32.69 to $40.87 CAD / hour
- Full-time
- Remote
We are looking for a Senior Associate, Technical Operations to act as a hands-on workflow builder and quality owner within our Operations ecosystem. You will not just analyze bottlenecks,…
Added 14 hours ago
EG
Project Geologist II
Equinox Gold Corp.
Geraldton, ON
- Part-time
Take ownership and complete projects as requested by the Geology Superintendent and Senior Production Geologists. These might include blast hole sampling studies, reverse circulation drill…
Added 14 hours ago
RI
Senior Full-Stack Java Developer (Kafka/ Angular)
Rose International
Mississauga, ON
- Full-time
Seeking a Senior Full Stack Java Developer to join a technology team supporting applications and digital solutions within the Banking / Financial Services domain.
Added 14 hours ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Added 14 hours ago
K
Senior Manager, Food Innovation Technology
KFC
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…
Added 14 hours ago
L
Senior Product Manager, Product Security
Litmus
Toronto, ON
- Full-time
Litmus is seeking a hands-on Senior Product Manager, Product Security to drive product security across Litmus Edge, Litmus Edge Manager, Litmus UNS, and related platform services.
Added 14 hours ago
SG
Mine Geology Co-op
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Reporting to the Senior Production Geologist or designate, the Mine Geology Co-op will support daily ore control activities, blast hole sampling, test pit programs, and laboratory…
Added 15 hours ago
NG
Mine Engineering Co-op
New Gold Inc.
Kamloops, BC
- Volunteer
Position Reports To: Senior Mine Engineer / Lead Engineer

Wealthsimple Technologies

Team Lead, Client Experience Operations (Risk and Security)

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Posting language: English
Posted: Oct 27, 2026

Original job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built - and we're just getting started. Read our Culture Manual and learn more about how we work.

As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment.

Core Deliverables & Accountability

Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour).
Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and dynamically reallocate squad capacity to balance risk containment with queue health.
Serve as the senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags.
Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline verification workflows, and reduce platform vulnerabilities.
Drive high performance through weekly 1:1s, monthly developmental sessions, and quarterly performance reviews.
Conduct regular quality calibrations to enforce strict compliance with regulatory, privacy, and security protocols without compromising client empathy.

Candidate Profile & Requirements

Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Practical understanding of retail fintech risk vectors, including account takeovers, social engineering, identity verification (KYC), AML, and core cybersecurity hygiene.
Demonstrated mastery in de-escalating distressed or adversarial clients during critical security lockouts or active loss events.
Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an asset.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*

✈️ 90 days away: work outside Canada for up to 90 days per year*

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work - whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know - we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

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More about this job

Responsibilities

Lead a frontline squad of 6–12 specialists to manage risk operations, protect client assets, and de-escalate high-stakes security inquiries. Drive team performance through coaching, quality calibrations, and operational oversight of risk channels.

Requirements

Requires a minimum of 2+ years of formal people leadership experience and a practical understanding of fintech risk vectors like account takeovers and AML. Proficiency in English is required, with bilingual fluency in French or industry certifications like CSC or ACAMS considered an asset.

Skills

People leadership
Risk management
Platform security
Fraud operations
Client experience
AML compliance
Identity verification
KYC
Cybersecurity hygiene
De-escalation
Performance management
Operational management
Data analysis
Stakeholder management
Regulatory compliance
Conflict resolution

Benefits

Health benefits
Life insurance
Long-term group savings with employer match
20 vacation days
4 wellness days
Unlimited sick days
Unlimited mental health days
90 days away program
Equity compensation

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Fintech
Risk Operations
Client Experience
Platform Security
Fraud Ops
Compliance
InfoSec
AML
KYC
Account Takeover
Identity Verification
Cybersecurity
People Leadership
Performance Management
Quality Assurance
CSC
ACAMS
Retail Fintech
Operational Management
Equity
Remote Work
Hybrid Team
Data Analysis
Stakeholder Management
Regulatory Protocols
Social Engineering
Credential Stuffing
Threat Monitoring
Capacity Planning
Client Empathy

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