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Added 12 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Stephenville, NL
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Windsor, ON
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Peterborough, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 1 hour ago
NA
Client Manager, Personal Insurance
NFP, an Aon company (Canada)
Vaughan, ON
- Full-time
Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Added 1 hour ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Toronto, ON · North York, ON
- Full-time
At Herc Rentals, our success is built on teamwork, customer commitment, and operational excellence. We are currently seeking a highly organized and proactive Senior Sales & Operations…
Added 2 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
Commercial lines experience is required; agriculture, farm, SME, or mid-market account management experience is strongly preferred.
Added 2 hours ago
PC
Service Dispatcher
Parkland Corporation
St. John's, NL
- Full-time
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest…
Added 2 hours ago
PC
Service Dispatcher
Parkland Corporation
St. John's, NL
- Full-time
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest…
Added 2 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
…contributing to revenue growth, team performance, and the long-term success of the…
Added 2 hours ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 2 hours ago
LB
Software Developer, Platform & AI Solutions
Laurentian Bank
Burlington, ON
- Full-time
Working knowledge of CI/CD practices and release management, including automated build, test, deployment, environment promotion, and rollback planning.
Added 2 hours ago
W
(CAN) Stock Unloader Associate
Walmart
Peterborough, ON
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
UR
Outside Sales Rep - Fluid Solutions
United Rentals
Edmonton, AB
- Full-time
Prospect and qualify new accounts from existing accounts, dormant or non-customer accounts, including competitor accounts
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
G
Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
To be successful in this role you will be a strategic leader with deep customer empathy, high adaptability, change readiness, and strong stakeholder management and communication skills. In…
Added 2 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…the Service Manager, you will be responsible for the Overall management and leadership of the CTC service business, including both sales and operations activities. Effectively implement…
Added 2 hours ago
G
Head of Tax & Asset Compliance
Geotab
Waterloo, ON
- Full-time
To be successful in this role you will be a strategic leader with deep customer empathy, high adaptability, change readiness, and strong stakeholder management and communication skills. In…
Added 3 hours ago
1
Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…you will design, build, and share AI-assisted workflows, from account audits and anomaly detection to reporting and campaign build-outs, so the team can manage more accounts and channels…
Added 3 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
…problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong…
Added 4 hours ago
RD
Administrative Assistant
RBC Dominion Securities
Vernon, BC
- Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 4 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
Applying best practices in service delivery, account management, and customer success.
Added 4 hours ago
AA
Government Proposal Writer
Acumen Agency™ | Canada
Canada
- Contract
The ability to identify an opportunity, understand what the customer needs, and help the company win the contract is highly valuable.
Added 4 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
…profitability of current accounts as well as to develop profitable new customer business and meet or exceed assigned quotas for revenue and new accounts. The CDM Combo will have…
Added 4 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…

Web Hosting Canada (WHC)

Technical Account Manager (TAM)

Montreal, QC, Canada

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Job details

Experience: 4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.

You’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.

What You’ll Do

Act as the main technical point of contact for assigned premium, VIP, and strategic accounts.
Build strong, trusted relationships with technical stakeholders and non-technical decision-makers.
Develop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.
Take ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.
Monitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Translate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.
Identify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.
Maintain clear account documentation, action items, health insights, and follow-up plans.
Represent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.

What You Bring

4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Strong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.
Experience supporting complex customer environments, such as dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.
Proven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.
Excellent communication skills in both French and English, with the ability to explain technical issues clearly to technical and non-technical audiences.
Strong relationship-building skills and a customer success mindset, with the ability to earn trust, including in urgent or high-pressure situations.
A high level of ownership, organization, and follow-through across multiple accounts and priorities, with a curious, solution-oriented approach.

Nice to Have

Experience in customer success, managed hosting, MSP, SaaS, or subscription-based environments.
Certifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security.
Experience with quarterly business reviews (QBRs), customer health tracking, or account growth.
Familiarity with WordPress, security and compliance needs, and small and mid-sized business customers.

Why Join WHC?

A Canadian, independent company with a clear market identity, a loyal customer base, and a strong focus on helping Canadians succeed online.
Competitive compensation and benefits with a flexible hybrid work model.
Access to training, mentorship, and career advancement opportunities.
Frequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.
A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.

Ready to Make an Impact?

If you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.

Apply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!

WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities. Accommodations are available on request throughout the hiring process.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical point of contact for premium and VIP accounts, ensuring their infrastructure remains secure and reliable. They are responsible for managing complex escalations, leading service reviews, and identifying opportunities for service optimization and growth.

Requirements

Candidates must have at least 4 years of experience in hosting, cloud, or system administration roles with strong technical proficiency in Linux, Windows, and web infrastructure. Excellent communication skills in both English and French are required to effectively manage relationships with both technical and non-technical stakeholders.

Skills

Technical account management
Web hosting
Linux
Windows
cPanel
WHM
Networking
DNS
Email
SSL
Backups
Migrations
Server performance
Troubleshooting
Customer success
Relationship management

Benefits

Competitive compensation
Flexible hybrid work model
Training
Mentorship
Career advancement opportunities
Social club
Fully stocked kitchen
Game room

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Hosting
Cloud
System administration
Linux
Windows
cPanel
WHM
Networking
DNS
SSL
Infrastructure
Customer success
SaaS
Managed hosting
ITIL
PMP
CCNA
WordPress
Security
Compliance
Quarterly business reviews
Account management
Technical support
Troubleshooting

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