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Added just now
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Lead and support change management within projects at CCS
Added just now
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
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CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Serve as the project lead for assigned national initiatives, pilot programs, process improvements, or resource development projects.
Added just now
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Manager, Fundraising Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Lead the execution of communications and public relations for fundraising campaigns and events in Quebec, particularly the CIBC Run for the Cure, Relay For Life, the Montreal Daffodil Ball,…
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CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
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Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
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Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
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Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added just now
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added just now
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Ottawa, ON
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added just now
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Senior Manager, Donor Communications
Canadian Cancer Society
Prince George, BC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 44 mins ago
LH
Physiotherapist
Lifemark Health Group
Oakville, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…At Lifemark, your work makes a real difference - expanding access to care and creating lasting impact in the communities you…
Added 1 hour ago
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Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Perform requested examination observing departmental standards and routines by methods such as verifying identity of patient and examination details prior to start of procedure, and…
Added 1 hour ago
C
Sr. Maintenance Technician
CBRE
Ottawa, ON
- Full-time
…client's facility. As a Sr. Maintenance Technician, you will lead shift operations, troubleshoot complex mechanical, electrical, and automated systems, and ensure equipment reliability and…
Added 1 hour ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
…who enjoys combining technical depth with strong relationship management and proactive…
Added 1 hour ago
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Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
…propose opportunities to improve the industrial strategy through management-level governance forums (Monthly MPS, Industrial Strategy, and CAPEX…
Added 1 hour ago
K
Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
You will operate with the speed and resourcefulness of an early-stage business, while having access to the capabilities, infrastructure and expertise of the broader Knix organization.
Added 1 hour ago
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Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Team Management and Development - Lead and mentor audit teams, providing guidance, feedback, and support throughout the audit process. Foster a positive work environment that encourages…
Added 1 hour ago
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Mechanical Program Manager
SCIEX
Vaughan, ON
- $110,000 to $123,000 CAD / year
- Full-time
Track project execution against commitments using daily and visual management tools to ensure on-time delivery of key objectives.
Added 2 hours ago
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5789 - Assistant Store Manager FT
Lids
Quebec, QC
- $19 to $21 USD / hour
- Full-time
Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 2 hours ago
RD
Platform Engineer
Randstad Digital Americas
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Contract
…in Vancouver for a 12-month contract. In this role, you will lead the architecture, optimization, and automation of our modern digital workplace environment. You will bridge operational…
Added 2 hours ago
AC
Technical Recruiter
Aston Carter
Vancouver, BC
- $30 to $36.14 CAD / hour
- Contract
…a high degree of autonomy and creativity, and occasionally lead or direct the work of other recruiting professionals. The Technical Recruiter collaborates closely with internal partners to…
Added 3 hours ago
M
Supply Chain Analyst
Masco
ON · Saint Thomas, Ontario
- Full-time
…service, inventory performance, operational efficiency, and cost…
Added 4 hours ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
Deep, current expertise administering Windows Server, Active Directory / Entra ID, Microsoft 365, and Azure, including Group Policy, DNS, DHCP, and identity and access management.
Added 4 hours ago
T
Keyholder
Torrid
Calgary, AB
- Part-time
Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance

Web Hosting Canada (WHC)

Technical Account Manager (TAM)

Montreal, QC, Canada

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Job details

Experience: 4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.

You’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.

What You’ll Do

Act as the main technical point of contact for assigned premium, VIP, and strategic accounts.
Build strong, trusted relationships with technical stakeholders and non-technical decision-makers.
Develop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.
Take ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.
Monitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Translate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.
Identify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.
Maintain clear account documentation, action items, health insights, and follow-up plans.
Represent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.

What You Bring

4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Strong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.
Experience supporting complex customer environments, such as dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.
Proven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.
Excellent communication skills in both French and English, with the ability to explain technical issues clearly to technical and non-technical audiences.
Strong relationship-building skills and a customer success mindset, with the ability to earn trust, including in urgent or high-pressure situations.
A high level of ownership, organization, and follow-through across multiple accounts and priorities, with a curious, solution-oriented approach.

Nice to Have

Experience in customer success, managed hosting, MSP, SaaS, or subscription-based environments.
Certifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security.
Experience with quarterly business reviews (QBRs), customer health tracking, or account growth.
Familiarity with WordPress, security and compliance needs, and small and mid-sized business customers.

Why Join WHC?

A Canadian, independent company with a clear market identity, a loyal customer base, and a strong focus on helping Canadians succeed online.
Competitive compensation and benefits with a flexible hybrid work model.
Access to training, mentorship, and career advancement opportunities.
Frequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.
A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.

Ready to Make an Impact?

If you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.

Apply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!

WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities. Accommodations are available on request throughout the hiring process.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical point of contact for premium and VIP accounts, ensuring their infrastructure remains secure and reliable. They are responsible for managing complex escalations, leading service reviews, and identifying opportunities for service optimization and growth.

Requirements

Candidates must have at least 4 years of experience in hosting, cloud, or system administration roles with strong technical proficiency in Linux, Windows, and web infrastructure. Excellent communication skills in both English and French are required to effectively manage relationships with both technical and non-technical stakeholders.

Skills

Technical account management
Web hosting
Linux
Windows
cPanel
WHM
Networking
DNS
Email
SSL
Backups
Migrations
Server performance
Troubleshooting
Customer success
Relationship management

Benefits

Competitive compensation
Flexible hybrid work model
Training
Mentorship
Career advancement opportunities
Social club
Fully stocked kitchen
Game room

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Hosting
Cloud
System administration
Linux
Windows
cPanel
WHM
Networking
DNS
SSL
Infrastructure
Customer success
SaaS
Managed hosting
ITIL
PMP
CCNA
WordPress
Security
Compliance
Quarterly business reviews
Account management
Technical support
Troubleshooting

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