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Added 1 hour ago
RB
Financial Security Advisor, Insurance
Royal Bank of Canada
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) (Financial Security Advisor) you provide integrated life insurance planning and advice to your existing network of referrals and…
Added 1 hour ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 1 hour ago
Channel Solutions Engineer
Verkada
Toronto, ON
…to physical security. The Channel SE is a trusted technical advisor for Verkada partners and plays a critical role in driving technical enablement, joint solution architectures, partner…
Added 2 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Serve as a trusted advisor to fundraising staff by interpreting data, identifying opportunities and risks, and providing strategic recommendations on prospect discovery, portfolio…
Added 2 hours ago
R
Financial Security Advisor, Insurance
RBC
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) (Financial Security Advisor) you provide integrated life insurance planning and advice to your existing network of referrals and…
Added 2 hours ago
R
Insurance Advisor Life, Health & Wealth
RBC
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 2 hours ago
LH
Director Occupational Health & Wellness
Lifemark Health Group
St. John's, NL
- $130,000 to $165,000 CAD / year
- Full-time
Act as the primary subject matter expert and strategic advisor to executive leadership on complex workplace health risks, advanced policy formulation, and critical incident response…
Added 2 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 3 hours ago
C
Senior Product Owner- Digital Banking
CGI
Halifax, NS
- Full-time
Build strong, trust-based relationships with Canadian credit union clients, acting as a strategic advisor and advocate for their needs.
Added 3 hours ago
C
Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
Technical advisor: Test and analyze the platform to identify recurring or potential bottlenecks. Develop proposals to address issues by refactoring algorithms, redesigning components, or…
Added 3 hours ago
1
Senior Corporate Legal Counsel, Operations
123Dentist
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
…property, and regulatory/compliance matters. You will provide strategic legal advice, manage and train junior team members, and build and implement systems and efficiencies across the legal…
Added 3 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 3 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the…
Added 4 hours ago
H
Client Director
helloDarwin
Montreal, QC
- Full-time
We're looking for an Executive Advisor to take ownership of a large client portfolio and the team that serves it, made up of account managers and analysts. This is a strategic advisory role…
Added 4 hours ago
LE
Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
As Director, Human Resources for LG Electronics Canada, you will serve as a trusted advisor, delivering both strategic counsel and hands-on execution. This role requires commercially minded…
Added 4 hours ago
Director, Human Resources
Human Resources
Toronto, ON
As Director, Human Resources for LG Electronics Canada, you will serve as a trusted advisor, delivering both strategic counsel and hands-on execution. This role requires commercially minded…
Added 5 hours ago
C
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Relationship Management – Build and maintain relationships with clients as a trusted advisor to their strategic marketing plan and grow revenue.
Added 6 hours ago
G
Enterprise Account Executive
Gumloop
Vancouver, BC
- Full-time
…the pipeline, while acting as a brand ambassador and trusted advisor who evangelizes Gumloop and brings automation best practices and strategic insights to every customer…
Added 6 hours ago
C
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Relationship Management – Build and maintain relationships with clients as a trusted advisor to their strategic marketing plan and grow revenue.
Added 6 hours ago
D
UI Designer, Research and marketing
Desjardins
Levis, QC · Montreal, QC
- Full-time
…projects adapted to meet a range of business needs through strategic interventions that are related to the user experience. You analyze client needs, make recommendations and are…
Added 6 hours ago
BH
Change Management Advisor
BC Housing
Burnaby, BC
- Full-time
Reporting to the Change Management Lead, the Change Management Advisor is part of BC Housing's Strategic Transformation Team and supports leaders in understanding and responding to the…
Added 6 hours ago
V
Spec, Planning & Business Partnership - Finance
Vale
Canada
- Full-time
…controls, and performance management, you act as a trusted advisor to Finance leadership - pairing practical Finance knowledge with a strong grasp of enterprise systems, digital platforms,…
Added 6 hours ago
I
Client Solutions Lead
Insight
Remote, Canada
- Full-time
- Remote
Trusted advisor approach with client executives and the ability to build long-term relationships.
Added 7 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
…Executive Director, Data and Analytics oversees and provides strategic leadership for BC Housing’s enterprise data and analytics strategy, data governance, business intelligence, and…
Added 7 hours ago
T
Représentant Du Service à La Clientèle
TEKsystems
Montreal, QC
- $24 to $25 CAD / hour
- Contract
bancaires courants / Everyday Banking Advisor (Bilingual English/French)

Web Hosting Canada (WHC)

Technical Account Manager (TAM)

Montreal, QC, Canada

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Job details

Experience: 4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.

You’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.

What You’ll Do

Act as the main technical point of contact for assigned premium, VIP, and strategic accounts.
Build strong, trusted relationships with technical stakeholders and non-technical decision-makers.
Develop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.
Take ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.
Monitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Translate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.
Identify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.
Maintain clear account documentation, action items, health insights, and follow-up plans.
Represent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.

What You Bring

4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Strong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.
Experience supporting complex customer environments, such as dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.
Proven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.
Excellent communication skills in both French and English, with the ability to explain technical issues clearly to technical and non-technical audiences.
Strong relationship-building skills and a customer success mindset, with the ability to earn trust, including in urgent or high-pressure situations.
A high level of ownership, organization, and follow-through across multiple accounts and priorities, with a curious, solution-oriented approach.

Nice to Have

Experience in customer success, managed hosting, MSP, SaaS, or subscription-based environments.
Certifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security.
Experience with quarterly business reviews (QBRs), customer health tracking, or account growth.
Familiarity with WordPress, security and compliance needs, and small and mid-sized business customers.

Why Join WHC?

A Canadian, independent company with a clear market identity, a loyal customer base, and a strong focus on helping Canadians succeed online.
Competitive compensation and benefits with a flexible hybrid work model.
Access to training, mentorship, and career advancement opportunities.
Frequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.
A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.

Ready to Make an Impact?

If you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.

Apply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!

WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities. Accommodations are available on request throughout the hiring process.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical point of contact for premium and VIP accounts, ensuring their infrastructure remains secure and reliable. They are responsible for managing complex escalations, leading service reviews, and identifying opportunities for service optimization and growth.

Requirements

Candidates must have at least 4 years of experience in hosting, cloud, or system administration roles with strong technical proficiency in Linux, Windows, and web infrastructure. Excellent communication skills in both English and French are required to effectively manage relationships with both technical and non-technical stakeholders.

Skills

Technical account management
Web hosting
Linux
Windows
cPanel
WHM
Networking
DNS
Email
SSL
Backups
Migrations
Server performance
Troubleshooting
Customer success
Relationship management

Benefits

Competitive compensation
Flexible hybrid work model
Training
Mentorship
Career advancement opportunities
Social club
Fully stocked kitchen
Game room

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Hosting
Cloud
System administration
Linux
Windows
cPanel
WHM
Networking
DNS
SSL
Infrastructure
Customer success
SaaS
Managed hosting
ITIL
PMP
CCNA
WordPress
Security
Compliance
Quarterly business reviews
Account management
Technical support
Troubleshooting

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