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Added 35 mins ago
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CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
…Fire Alarm Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…
Added 35 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 1 hour ago
H&
Service Manager
Harvey & Company Ltd - Corner Brook
Corner Brook, NL
- Full-time
The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.
Added 1 hour ago
ME
Service Technician
McDougall Energy Inc.
Goderich, ON
- Full-time
The Service Technician is an integral member of the Operations team responsible for providing exceptional service with an unwavering focus on safety. Their technical skills will be a…
Added 1 hour ago
ME
Service Technician
McDougall Energy Inc.
Timmins, ON
- Full-time
McDougall Energy is looking for an experienced G2-OBT2 Service Technician to join our team in Timmins, ON. Reporting to the Operations Manager is an integral member of the Operations team…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 2 hours ago
CH
Seasonal Holiday Team Lead- Georgian Mall
Cherry Hill Programs
Barrie, ON
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
Waterloo, ON
…externally-visible systems - have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems…
Added 5 hours ago
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(CAN) Self Checkout Attendant
Walmart
Yorkton, SK
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 5 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Yorkton, SK
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 5 hours ago
WC
Self checkout attendant
Walmart Canada
AB · Edmonton, AB
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 5 hours ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…and or working groups as assigned, including preparation for technical support; preparation of agenda, minute taking and minute…
Added 5 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 5 hours ago
LD
Store Systems and Administration
London Drugs Limited
Victoria, BC
- $18.25 to $21.58 CAD / hour
- Other
Provide prompt and efficient customer service based on 10/10 Sales Challenge philosophy
Added 5 hours ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
This role reports to: Project Operations Manager
Added 5 hours ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Identify opportunities to improve AR efficiency, accuracy, internal controls, and customer service.
Added 6 hours ago
C
Automations Systems Technician
Convergint
Oldcastle, ON
- Full-time
…Automation Technician, you will be responsible for providing customer and technical support for basic to complex…
Added 6 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 6 hours ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
…Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification,…
Added 6 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 6 hours ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
…support. The successful candidate will guide solution design and technical delivery for AWS and Node.js applications while overseeing service delivery in a product support…
Added 7 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the…
Added 7 hours ago
BT
Application Support Manager
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
Added 7 hours ago
A
Power System Engineer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
This role reports to: Project Operations Manager

Web Hosting Canada (WHC)

Technical Account Manager (TAM)

Montreal, QC, Canada

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Job details

Experience: 4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.

You’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.

What You’ll Do

Act as the main technical point of contact for assigned premium, VIP, and strategic accounts.
Build strong, trusted relationships with technical stakeholders and non-technical decision-makers.
Develop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.
Take ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.
Monitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Translate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.
Identify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.
Maintain clear account documentation, action items, health insights, and follow-up plans.
Represent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.

What You Bring

4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.
Strong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.
Experience supporting complex customer environments, such as dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.
Proven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.
Excellent communication skills in both French and English, with the ability to explain technical issues clearly to technical and non-technical audiences.
Strong relationship-building skills and a customer success mindset, with the ability to earn trust, including in urgent or high-pressure situations.
A high level of ownership, organization, and follow-through across multiple accounts and priorities, with a curious, solution-oriented approach.

Nice to Have

Experience in customer success, managed hosting, MSP, SaaS, or subscription-based environments.
Certifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security.
Experience with quarterly business reviews (QBRs), customer health tracking, or account growth.
Familiarity with WordPress, security and compliance needs, and small and mid-sized business customers.

Why Join WHC?

A Canadian, independent company with a clear market identity, a loyal customer base, and a strong focus on helping Canadians succeed online.
Competitive compensation and benefits with a flexible hybrid work model.
Access to training, mentorship, and career advancement opportunities.
Frequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.
A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.

Ready to Make an Impact?

If you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.

Apply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!

WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities. Accommodations are available on request throughout the hiring process.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical point of contact for premium and VIP accounts, ensuring their infrastructure remains secure and reliable. They are responsible for managing complex escalations, leading service reviews, and identifying opportunities for service optimization and growth.

Requirements

Candidates must have at least 4 years of experience in hosting, cloud, or system administration roles with strong technical proficiency in Linux, Windows, and web infrastructure. Excellent communication skills in both English and French are required to effectively manage relationships with both technical and non-technical stakeholders.

Skills

Technical account management
Web hosting
Linux
Windows
cPanel
WHM
Networking
DNS
Email
SSL
Backups
Migrations
Server performance
Troubleshooting
Customer success
Relationship management

Benefits

Competitive compensation
Flexible hybrid work model
Training
Mentorship
Career advancement opportunities
Social club
Fully stocked kitchen
Game room

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Hosting
Cloud
System administration
Linux
Windows
cPanel
WHM
Networking
DNS
SSL
Infrastructure
Customer success
SaaS
Managed hosting
ITIL
PMP
CCNA
WordPress
Security
Compliance
Quarterly business reviews
Account management
Technical support
Troubleshooting

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