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Added 2 mins ago
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Weber, Inc.

Field Service Technician - Quebec

Quebec, QC, Canada
Greater Quebec City Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Title:

Field Service Technician - Quebec

Department:

Canada Field Service Reactive

Reports to:

Service Manager

Supervisory Responsibilities:

None

Position Summary

This position is responsible for equipment installation and technical support of Weber, Inc. Solutions. Investigate and resolve customer reports of technical issues, while helping to prevent future operational or service difficulties. Develop and maintain good customer relations that represent Weber’s brand promise and ultimately deliver their Perfect Portion.

Duties and Responsibilities

Provides on-site technical assistance to help troubleshoot and repair equipment in an agreed upon amount of time. Provides a communication link between the customer and Weber, Inc. to help ensure that effective service is provided to the customer and escalation protocols are implemented when required.
Installs new solutions and equipment at customer's facility to ensure full functionality according to specifications within the project scope and timeline.
Communicate with technical logistics manager & service manager on a regular basis to give updates on current job status and receive additional job assignments.
Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
Completes Service Documentation in Salesforce on what was repaired during the service call and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of departure.
Makes travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keeps service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental and airline flights.
Weekly Expense Reports are completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner per company policy guidelines.
Provide recommendations to account ownership teams for future services and parts needs. Ensure the customer is comfortable with operational and safety procedures of their equipment prior to leaving site.

Required Skills and Abilities

Electrical, pneumatic, mechanical, and machine shop skills required.
Mechanical aptitude needed.
Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers.
Needs to be a self-starter and have the ability to work in unsupervised settings.
Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines.
Responsible for machine service and concentrates on problem solving and preventative maintenance.
Must be able to work comfortably in a plant environment with cold, damp, loud, etc. conditions.
Excellent customer service skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of organization.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should be proficient in Microsoft Office, as well as having working knowledge of database applications and contact management systems. Salesforce Experience a plus.

Education and Experience

An Industrial Mechanic Millwright Certificate of Qualification (433A); and or Industrial Electrician Certificate of Qualification (442A);
Minimum 3 years of field service experience installing and troubleshooting capital equipment in an industrial environment, food processing equipment is highly preferred.
Will consider a combination of education and experience.
Extensive business travel experience preferred.

Other Requirements

Must have a valid and unrestricted driver's license. Real ID-compliant driver’s license or other TSA approved alternative form of identification required for travel.
Valid passport or can obtain one.
Must have the ability to frequently travel within North America and Germany.
Must be fluent in French and English languages.

Position Type:

Full Time

Classification:

Non-Exempt

Travel Requirements:

Extensive travel required, depending on customer needs. Must maintain flexible scheduled and work outside of normal business hours, as needed.

Behavior Standard

Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.

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More about this job

Responsibilities

The Field Service Technician is responsible for the on-site installation, troubleshooting, and repair of Weber equipment at customer facilities. They act as a primary communication link between the customer and the company to ensure effective service and project completion.

Requirements

Candidates must hold an Industrial Mechanic Millwright (433A) or Industrial Electrician (442A) Certificate of Qualification. A minimum of 3 years of field service experience with industrial capital equipment and fluency in both English and French are required.

Skills

Electrical troubleshooting
Pneumatic systems
Mechanical repair
Machine shop skills
Preventative maintenance
Customer service
Technical documentation
Salesforce
Microsoft Office
Problem solving
Industrial equipment installation
Communication
Time management
Safety procedures
Mathematical analysis

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Industrial Mechanic
Millwright
Industrial Electrician
Capital Equipment
Food Processing Equipment
Installation
Troubleshooting
Preventative Maintenance
Salesforce
Microsoft Office
Pneumatics
Mechanical Aptitude
Electrical Systems
Technical Support
Customer Relations
Service Documentation
Expense Reporting
Safety Procedures
Manufacturing
Meat Products Manufacturing
Dairy Product Manufacturing
Travel
Bilingual

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