Product Support Specialist
- Markham, ON, Canada
$70,000 to $80,000 CAD / year · Full-time
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Job details
- Pay
- $70,000 to $80,000 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
JOB DESCRIPTION
Position: Product Support Specialist
Reports to: Regional Automation Manager - Central
Job Ref: WCA0109EMPL-PSS
Role Type: Hybrid
Pay Range: $70,000 - $80,000
Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.
Main Accountabilities
Sales Support
- Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications.
- Support technical meetings, product presentations, and negotiations with expert advice.
Diagnostic Studies
- Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives.
- Propose solutions for complex and customized inquiries.
Technical Presentations
- Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.
Training
- Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge.
- Prepares demonstration equipment for sales team, partners, and our end customers.
Technical Publications
- Draft and review technical articles and documentation for publication and internal use.
Competitive Analysis
- Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization.
- Complete technical cross-references as needed to support competitive positioning.
Education/ Experience/ Requirements
- Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering
- Experience with Industrial Control products and/or application knowledge in industrial automation
- Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, Node-Red, and familiarity with Codesys is considered a strong asset
- Successful completion of the certified Engineering Launchpad training program (3 months) will be required
- Additional certified Sales Launchpad training is expected to be completed within the first year
More about this job
Responsibilities
Provide technical support and guidance to the sales organization and customers to identify cost-effective solutions. Develop technical proposals, deliver product presentations, and conduct training sessions to support the end-to-end sales process.
Requirements
Requires a bachelor's degree or equivalent experience in Mechatronics, Electrical, Electronic, Mechanical, or Software Engineering. Candidates should have experience with industrial control products and proficiency in various programming languages.
Skills
- Technical support
- Sales support
- Diagnostic studies
- Technical presentations
- Product demonstrations
- Training delivery
- Technical writing
- Competitive analysis
- Mechatronics
- Electrical engineering
- Electronic engineering
- Mechanical engineering
- Software engineering
- Industrial automation
- Programming
- Codesys
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Sales
- Customer Service & Support
- Manufacturing
- Technology
Keywords
- Mechatronics
- Electrical engineering
- Electronic engineering
- Mechanical engineering
- Software engineering
- Industrial automation
- ANSI C
- Structured Text
- Ladder Diagram
- Python
- Node-Red
- Codesys
- Technical proposals
- Market intelligence
- Product support
- Sales engineering
- Diagnostic evaluation
- Engineering Launchpad
- Sales Launchpad